Gen H Reviews 829

•

4.9

Mortgage Lender

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and dedication. Many appreciate the smooth user experience, clear communication, and quick response times, especially when navigating complex situations like mortgage applications or property purchases. Some people were dissatisfied with the company's handling of specific requirements, such as refusing to consider certain facts or requiring additional surveys despite provided documentation. However, the general sentiment remains highly positive, with many customers expressing gratitude for the company's ability to help them achieve their homeownership dreams.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its efficiency, professionalism, and... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the helpfulness,... See more

User experience

Users describe positive interactions with the user experience. Customers consistently highlight the ease and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently highlight the... See more

Response time

Reviewers mention positive feedback about response time. Customers appreciate the swift handling of documents... See more

Reviews shaping this summary

We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more

Company replied

Gen H Legal successfully completed my property purchase ahead of the stamp duty deadline, despite us only beginning the process in mid-February. Our CEO had remarked, somewhat ironically, that “a... See more

Company replied

I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more

Company replied

They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more

Company replied

Company details

Mortgage Lender

Written by the company

Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.

Contact info

1 Old Street Yard, EC1Y 8AF, London, United Kingdom
hello@generationhome.com
generationhome.com

4.9

Excellent

829 reviews

5-star

4-star

3-star

2-star

1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Accord Mortgages

www.accordmortgages.com

4.2

(948)

Persimmon Homes

www.persimmonhomes.com

4.6

(13K)

Tembo

tembomoney.com

4.8

(7K)

Haysto

haysto.com

4.8

(3K)

Skipton Building Society

www.skipton.co.uk

4.3

(18K)

Nationwide

www.nationwide.co.uk

1.9

(8K)

Halifax

www.halifax.co.uk

1.7

(6K)

Miracledeparis

miracledeparis.com

3.6

(683)

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Dec 26, 2025

Quick and clear

27 November 2025

Reply from Gen H

Jan 2, 2026

Hi there Mykhailo,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 26, 2025

Excellent service

I am incredibly pleased with the exceptional service provided by Gen H company. Their team consistently goes above and beyond to ensure customer satisfaction. The solutions they offer are both innovative and effective. I have found their support to be reliable and their communication clear throughout our engagement. It is a pleasure to work with such a dedicated and professional organization.

27 November 2025

Reply from Gen H

Jan 2, 2026

Hi there Tharindu,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 26, 2025

Efficient

Quick. Efficient, with mortgages to suit everyone.

27 November 2025

Reply from Gen H

Jan 2, 2026

Hi there Denise,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Dec 24, 2025

Brilliant Lender , great for families working together to get on the property ladder.

Brilliant Lender . Really does work for families trying to get on the ladder. Shout out to Sandhya on a recent case that helped get a case through in time for Christmas. Clients were extremely happy.

24 December 2025

Unprompted review

Reply from Gen H

Jan 2, 2026

Hi there Tyson,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to Sandhya and our team. We are thrilled to be able to help.

Thanks,

The Gen H team

Dec 21, 2025

Excellent Customer Service from G Homes…

Excellent Customer Service from G Homes who were Amazing and Wonderful. G Homes are Very Professional, Caring and Polite. 5 Stars Customer Service. Thank you very much G Homes.

4 October 2025

Reply from Gen H

Dec 23, 2025

Hi there Naz,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 21, 2025

Very professional and excellent service.

21 November 2025

Reply from Gen H

Dec 23, 2025

Hi there Jolanta,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 20, 2025

Very helpful and easy to understand

21 November 2025

Reply from Gen H

Dec 23, 2025

Hi there Gary,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Dec 18, 2025

Very friendly and helpful staff

Very friendly and helpful staff, thank you Melissa and Hannah for all your help, really appreciate

Soni X

19 November 2025

Reply from Gen H

Dec 23, 2025

Hi there Soni,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to Melissa, Hannah and our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Dec 17, 2025

I believe Gen H have different mortgage…

I believe Gen H have different mortgage lending criteria to other larger lenders, which made more sense, and enabled us to get a mortgage. Thank you.

16 December 2025

Reply from Gen H

Dec 23, 2025

Hi there Karen,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 12, 2025

Great experience with Gen H

Great experience with Gen H. They keep you up to date during the application and was a speedy process. Would recommend

11 December 2025

Reply from Gen H

Dec 23, 2025

Hi there Ciara,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 9, 2025

Very good and fast service

6 December 2025

Reply from Gen H

Dec 23, 2025

Hi there Belssymol,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 8, 2025

Very quick and easy with clear…

Very quick and easy with clear information and responses

8 November 2025

Reply from Gen H

Dec 23, 2025

Hi there Ansar,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 4, 2025

Fast and reliable

3 December 2025

Reply from Gen H

Dec 5, 2025

Hi there Taiye,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 1, 2025

Well satisfactory.

29 November 2025

Reply from Gen H

Dec 5, 2025

Hi there AbdulHakeem,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Nov 30, 2025

Great

I just had to provide all the paperwork mortgage advisor organized everything so it was straightforward happy with the service thank you

31 October 2025

Reply from Gen H

Dec 5, 2025

Hi there Abdulmutih,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Nov 30, 2025

They were a great help to us

1 November 2025

Reply from Gen H

Dec 5, 2025

Hi there Tamara,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Nov 27, 2025

Thank for being there for us!

Your team has done a fabulos job! You’ve been so helpfull with our mortgage and thank you for being there for us. I will always highly recomend this business.

29 October 2025

Reply from Gen H

Dec 5, 2025

Hi there Stefan,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Nov 24, 2025

5-star quality and speed

5-star quality and speed
Thanks

21 November 2025

Reply from Gen H

Nov 27, 2025

Hi there Krasimir,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Nov 24, 2025

I think they are the best when it comes…

I think they are the best when it comes to mortgage, they processed it very quickly and professionally
I strongly recommend to anyone who wants to get a mortgage
Thank you

25 October 2025

Reply from Gen H

Nov 27, 2025

Hi there Mr Dedja,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look