General Medicine Reviews 

656
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally attentive medical staff for being knowledgeable, thorough, and remarkably quick to respond to urgent health needs. People deeply appreciate the seamless virtual service, which makes scheduling online appointments, managing prescriptions efficiently, and coordinating necessary lab work extremely easy from home. Some reviewers were not happy with minor logistical details, such as unexpected provider changes, specific lab location constraints, or minor misunderstandings about specialist types. A few consumers also noted isolated issues regarding insurance coverage compatibility and occasional concerns about feeling rushed or dismissed during medical consultations.

What people talk about most

Service

Customers had positive experiences with service, highlighting the speed and convenience of the virtual... See more

Staff

Customers consistently note positive experiences with staff, highlighting the top-notch medical professionals... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fantastic communication and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless and extremely... See more

Response time

Users describe positive interactions with response times, noting that physicians and support teams reply much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more


Company details

  1. Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

656 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(656)

656 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No need to go without being seen by a doctor!

When I needed a doctor and a prescription refill it was so easy to come to General Medicine and give them my health information and prescription and very quickly we began communicating. It was easy and the physician was very helpful and thorough. I recommend this service and there’s no reason to not get seen by a doctor these days. There are services like these that make a difference. Thank you General Medicine.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast, thorough, professional care from the comfort of your home !!

Every single interaction I have had with them from Customer Service to treating physicians has been well beyond my expectations. I have never used an online platform for my healthcare needs and my only complaint is that I wish I found them sooner! All of my questions have been answered quickly even on weekends. The providers are thorough and thoughtful. They even took care of writing an appeal to my insurance company for medical necessity. I was so impressed that I created another appointment the following day for more complex issues and they ordered every single lab test I requested and more. Highly recommend. Don’t spend hours of your day waiting at a doctors office when these guys are just one text away !

3 July 2026
Unprompted review
Rated 5 out of 5 stars

The doctors and staff always responded

The doctors and staff always responded. Replied quickly. Got all of the information straight. My Glp 1 Bridge program had some hiccups at first but been smooth sailing. Your staff worked with my insurance and my pharmacy. I look forward to getting healthier. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Will use again

Really decent people. I’ll definitely use this service again.
Booking is easy I recommend checking this out if you’re in between doctors and need prescriptions filled.
Ask for refills

15 April 2026
Rated 5 out of 5 stars

I feel like general medicine saved my…

I feel like general medicine saved my life although my condition was not fatal I was dying inside. The appointments are convenient and affordable and my team was capable attentive caring and frankly amazing. They remain available for questions advice and support even after your appointment. I have had and continue to have an amazing experience and would refer this company and experience to my friends and family and anyone in need.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless

Prompt responses, professional, and seamless interface

1 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look