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I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items,... See more
Company replied
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
Company replied
Purchased the GEEPAS Electric Bug Killer UV Light Fly Zapper for indoor use. It’s chemical-free and works well for flies, mosquitoes, moths and other flying insects. It was easy to order and arri... See more
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Company details
- Appliance Store
- Countertop Store
- Electrical Appliance Wholesaler
- Electronics Company
- Kitchen Supply Store
- Vacuum Cleaner Store
Written by the company
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contact info
United Kingdom
- geepas.co.uk
3.8
Great
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Appalling Warranty Support & Refusal to Honor Consumer Rights (Order #63198)
I am writing this review to warn prospective buyers about the non-existent customer service and unreasonable warranty process at Geepas UK / Western International Group.
I purchased a 20-Bar Stainless Steel Barista Coffee Espresso Machine (Order #63198). When the steamer unit failed, I followed all correct procedures, contacting customer support and providing video evidence of the defect as requested on 2nd July 2026.
What followed was weeks of complete silence, ignored reminders (sent on 8th, 9th, and 13th July), and zero updates from their technical team. Because of their prolonged inaction and unannounced delays, keeping a non-functional, defective appliance indefinitely was neither practical nor safe, so I disposed of the unit and requested my refund.
Despite acknowledging their "considerable delay" and poor handling of my case, Geepas UK customer service has consistently hidden behind rigid internal policies—refusing to issue a refund without a physical return of an item they know was disposed of solely due to their own unresponsiveness. Furthermore, every reply from their support team arrives as a disconnected, separate email thread, causing total confusion and forcing customers to repeat the facts endlessly.
Under the UK Consumer Rights Act 2015, remedies for defective goods must be provided within a reasonable timeframe and without significant inconvenience. Geepas UK has failed on both counts.
I have now been left with no option but to escalate this matter to "Citizens Advice / Trading Standards" and initiate a "bank Chargeback" to recover my funds. Save yourself the headache and buy from a brand that actually stands behind its products and respects consumer rights.
UPDATE (31 July 2026):
Geepas UK posted a standard public reply above asking me to contact support@geepas. Please note that I have already exchanged dozens of emails with that exact support address over the past month (Order #63198). In their private emails, they explicitly refused to honor the refund without a physical return—despite knowing the machine was disposed of due to their own weeks-long unannounced delays. This public reply is purely a template PR exercise. I am now proceeding with a formal bank chargeback and escalating the case to Citizens Advice.
30 July 2026
Unprompted review
Reply from Geepas UK
Hi Aftab,
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience caused and regret that your experience did not meet your expectations.
We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.).
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Mohsin,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Very good crushes ice it’s great
Very good crushes ice use to make beetroot a frozen blueberry smoothie with a little honey, easy to clean so very happy
25 July 2026
Reply from Geepas UK
Hi Sean,
Thank you for your great feedback.
We’re delighted to hear that you are happy with the performance of your product and that it works well for your smoothies. We truly appreciate your support and are pleased to know you find it easy to use and clean.
Kind regards,
Geepas Customer Support
Very reliable products and their…
Very reliable products and their customer service is awesome. Thank you.
30 July 2026
Unprompted review
Reply from Geepas UK
Hi Vijay ,
Thank you for your wonderful feedback.
We’re delighted to hear that you find our products reliable and our customer service helpful. We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
Excellent product.
21 July 2026
Reply from Geepas UK
Hi Hasmita ,
Thank you for your wonderful feedback.
We’re delighted to hear that you are enjoying your Geepas product. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Geepas, and we hope to serve you again soon.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi AJ,
Thank you for your feedback.
We’re pleased to hear that you find the product affordable and functional. We always aim to provide reliable products that offer great value for money.
Thank you for choosing Geepas, and we appreciate your support.
Kind regards,
Geepas Customer Support
POOR SERVICE
Item not delivered till today . No explanation from EVRI . Lost time , wasted energy
Never going to purchase any more from GEEPAS online .
23 July 2026
Reply from Geepas UK
Hi Razik,
We sincerely apologise for the inconvenience caused and understand your disappointment regarding the delivery delay.
Although deliveries are handled by third-party courier partners, we always strive to provide the best possible service. We have reviewed the matter and can confirm that a full refund has been processed for your order.
Thank you for your understanding and feedback.
Kind regards,
Geepas Customer Support
Good value gor money and arrived quickly
The item I ordered had a very good price, arrived really quickly and on first inspection seems to work as expected.
24 July 2026
Reply from Geepas UK
Hi Elena,
Thank you for your positive feedback.
We are delighted to hear that you are happy with the value, delivery speed, and performance of your purchase. We truly appreciate your support and hope you continue to enjoy your product.
Thank you for choosing Geepas, and we look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
Geepas have the best customer service I…
Geepas have the best customer service I have come across I can not fault them. Excellent communication
29 July 2026
Unprompted review
Reply from Geepas UK
Hi Derek,
Thank you for your wonderful feedback.
We are delighted to hear that you had such a positive experience with our customer service team. Your kind words about our communication and support mean a lot to us.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
This company really take care of you!
I recently bent the lid of my mini food processor, which I love. Even though it’s small, it’s powerful!
I reached out to Geepas to see if it was possible to buy a replacement.
Not only did they offer to send one free, the level of customer service I received was outstanding.
My request was raised with the warehouse team to send, but after a couple of weeks, the part hadn’t arrived, so I contacted Niveditha at customer services again. She apologised and quickly contacted the warehouse again. I was kept in touch with after that until my part arrived.
What a breath of fresh air it was to deal with a company with such fantastic customer service.
Do not hesitate to buy from Geepas
28 July 2026
Unprompted review
Reply from Geepas UK
Hi Jane,
Thank you for your wonderful feedback.
We're delighted to hear that you had such a positive experience with our customer service. Your kind words and recommendation mean a great deal to us and motivate us to continue providing the best possible support.
We truly appreciate your trust in Geepas and look forward to serving you again in the future.
Kind regards,
Geepas Customer Support
Needed toaster and matching kettle
Needed toaster and matching kettle. Toaster had to be 4 slice. Was happy with choice. Colour is great. Only a little niggle is the toaster doesn't allow for long slice of bread but otherwise good value for money. Very happy with both.
18 July 2026
Reply from Geepas UK
Hi Teresa,
Thank you for your wonderful feedback. We're delighted to hear that you're happy with your purchase and that our products met your expectations.
We truly appreciate you taking the time to share your experience, and we hope you continue to enjoy your Geepas products.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hi Wendy,
Thank you for your wonderful feedback! We're delighted to hear that you were satisfied with our customer service.
Your kind words mean a great deal to our team, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Great customer care
Great customer care from this company. Any problems I had (which were minimal) was quickly sorted. Friendly, helpful and easily contacted. Emails were answered promptly and my assistant (Sreya MS ) went to great lengths to make sure I was happy with the outcome. Will definately buy from them again
25 July 2026
Unprompted review
Reply from Geepas UK
Hi Anne,
Thank you for your wonderful feedback.
We are delighted to hear that you had a positive experience with our customer service team. We truly appreciate your kind words about Sreya and are pleased to know that she was able to assist you and ensure you were happy with the outcome.
Your satisfaction means a lot to us, and we look forward to welcoming you back for your future purchases with Geepas.
Kind regards,
Geepas Customer Support
Poor quality products…
I got delivery on time but product is not good. After two use it is broken with it self. Not recommend to anyone. Quality is not good. Customer service is not good.
15 July 2026
Unprompted review
Reply from Geepas UK
Hi Jagandeep,
We sincerely apologise for the inconvenience caused and are sorry to hear that your experience did not meet your expectations.
We always aim to provide high-quality products and excellent customer service. We would appreciate the opportunity to look into this matter and assist you further.
Please contact our customer support team with your order details and any relevant information, and we will be happy to review the issue and provide the appropriate assistance.
Kind regards,
Geepas Customer Support
I had never heard of Geepas before but…
I had never heard of Geepas before but wow what an amazing Airfryer the best we have had. Will defo order some more Geepas goods again
20 July 2026
Reply from Geepas UK
Hi Simon,
Thank you for your wonderful feedback. We're delighted to hear that you are impressed with your air fryer and that it has exceeded your expectations.
We truly appreciate your support and recommendation, and we look forward to welcoming you back for more Geepas products in the future.
Kind regards,
Geepas Customer Support
Hi l bought your heavy weight dry iron…
Hi l bought your heavy weight dry iron which l love l plugged it in as soon as it arrived what a dream l had some cotton pillow cases that l was going to throw out as too hard to get the creases out so l used my new iron amazing not a crease to be seen l was so fed up with these steam irons that made ironing hard work steam stop working after a while clogs up with lime l truly can say this is the best iron l have had in long time and a really good price another thing it’s not too big looks very exspensive also happy ironing days for me now Thankyou so much
18 July 2026
Reply from Geepas UK
Hi Kathy,
Thank you for your wonderful feedback!
We're delighted to hear that you’re loving your Geepas dry iron and that it has made your ironing experience easier. Your kind words mean a lot to us and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Reply from Geepas UK
Hello Mrs Katrina Begley,
Thank you for your wonderful feedback!
We're delighted to hear that you’re happy with our products and delivery service. Your kind words mean a lot to us and motivate our team to continue providing quality products and excellent customer experiences.
We truly appreciate your support and thank you for choosing Geepas UK!
Kind regards,
Geepas Customer Support
ordered an iron
I ordered an iron on 18th July and I was under the impression I would be getting it next day; as yet I still haven't received it; I find it difficult get in touch with Geepas to find out what is going on with my order.
18 July 2026
Reply from Geepas UK
Hi Ann,
Thank you for your feedback. We sincerely apologise for the delay and inconvenience caused.
We understand your frustration, and one of our customer support agents is actively reviewing your case and working towards a resolution as soon as possible.
Your feedback is important to us, and we appreciate your patience.
Kind regards,
Geepas Customer Support
Great coffee machine
Great coffee machine, and fantastic customer support
16 July 2026
Unprompted review
Reply from Geepas UK
Hi Customer,
Thank you for your wonderful feedback! We're delighted to hear that you’re enjoying your coffee machine and that our customer support team was able to provide a great experience.
We truly appreciate your support!
Kind regards,
Geepas Customer Support
I purchased a coffee machine sadly it…
I purchased a coffee machine sadly it wasn't the one for us ,the staff were wonderful in being helpful and curtious my return and also a very fast refund
12 July 2026
Unprompted review
Reply from Geepas UK
Hi Angela,
Thank you for sharing your experience. We're sorry the coffee machine wasn't the right fit for you, but we're pleased to hear our team was able to assist you with a smooth return and quick refund process.
We truly appreciate your kind words and support.
Kind regards,
Geepas Customer Support
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