Gearbest Reviews 

BAD! DISGRACEFUL! - they sell Cubot mobile phones saying they're in stock and when you should have received them they tell you WHEN YOU GET HOLD OF THEM that you have to wait as they've made an error, don't have the phone you want and offer you a refund or choose another phone...........what a waste of time. Also DON'T BUY CUBOT! I've discovered they now sell them with IRREPLACEABLE batteries (disgusting when we're trying to save the Planet!) so you have to buy a new phone when there's nothing wrong with the old one EXCEPT the batteries gone down. My battery lasted a year to the day more or less so that's all I got out of my phone. You send them a message and don't read it so you just get 'gobbledegook' messages back that have no correlation to your problem/complaint!

I place an order on 19.08.2019 -order number 19081900938006416844. Gearbest took the money. Until now I did not receive my order and seems i will no longer get it.
Instead I contact these guys twice till now: at first they told me the product is no longer in stock, but going to be shipped in a week. After a week, they come up with a better excuse - the product is no longer being produced, so you need to pick another one and pay for the difference!

Now, that i look for ways to file a complain I realize that this is the way they operate! GEARBEST is a trap, be aware!

I can only imagine how many people are in the same situation as i am, but obviously Gearbest is still operating!

Since my first order with Gearbest went off without a hitch. I decided to buy something more expensive this time. A Xiaomi Mi 9 SE, worth about $ 300. With the buyer protection and the additional transport insurance I thought I would be on the safe side.

According to DHL shipment tracking (package no. 0034043434268750749369) the article should have been delivered to me personally on 18.06.2019 at 16:40. I still any other person from my household has received the package. Also with demand with the neighbours the package did not appear.

On 20.06. I have given up thereupon with Gearbest a support inquiry. I was put off, I should wait nevertheless still a few days. DHL could not help me because I am only the recipient and therefore not the contract partner.

On 25.06. I opened a case with the PayPal buyer protection in the hope to get a refund fast and uncomplicated. But since Gearbest could prove with the help of the parcel number that a parcel was supposedly delivered, PayPal proved the seller right and rejected my request for a refund.

After that, I asked Gearbest to submit a request to DHL for a refund if the package was actually stolen or lost. However, Gearbest will argue that the package has been delivered as this will be shown in the Tracking section. I then submitted a request for investigation to DHL, which was rejected by letter a few days later - again with the statement that only the shipper can do this. After calling DHL, however, I was informed that a Mr Eric Yeung (operator of a fulfillment center, commissioned by Gearbest) had filed an investigation request.

On 11.07. I was told to wait until 02.08. and then I will get a solution according to the terms and conditions of Gearbest. I have assumed that the result of the investigation will be awaited. On the question how the solution will look like (refund or new delivery), I received no exact statement.

On 04.08. I wrote to Gearbest again, this time the tracking was pointed out again and the blame was placed on the parcel service:

"As we explained earlier on the shipping company's website the parcel has been delivered. In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.

Unfortunately these kinds of losses are beyond our control. [...] We regret to inform you that there is no compensation in such case. The shipping agent is responsible for this loss."

Now I stand there, $300 poorer and without a smartphone. The Gearbest customer service is really the very last and I can't recommend anyone to buy there. Beware of this online shop, the savings are in my opinion not worth the trouble in case of a problem.

Dreadful customer service. No consumer protection. Made delivery whilst I was on holiday (as it took a long, long time to arrive). Tried to re-arrange only to be told they had destroyed the item!!! No refund forthcoming, but offered me a laughable US$2 (yes, two) as an offer of goodwill. Will never use them again.

If you order from this company you HAVE to take out insurance as you will not get compensation if items do not arrive

Exceptionally bad...full of excuses and lies dodging questions. Please do not support this kind of treatment of customers by buying from this type of business with this kind of ethic.

The advertising is overwhelming and prices are tempting. However many products are shipped from China or Hong Kong and may attract import duty and handling charges, especially if I order from Portugal. These can make the item uneconomical. Gearbest have improved a little in showing the origin, but still disguise it for the unwary by using terms such as FAST8 or FAST23 for the Shipping, (these happen to be Poland and Slovakia I think!), which are not explained unless you ask directly by chat or email.
It is impossible to get them to send mail push advertising, filtered by warehouse origin, as I have asked to only have EU warehouses included, but it will probably be too late soon anyway. Estimated delivery dates are not given, only a wide range for estimated shipping time, which depends when they actually post the order, which could take some time. The customer service responses are stereotyped an all give the indication of a dodgy company that don't value transparency nor customer service. I won't buy from them until they sort their despatch and delivery problems.

This is possibly the worst experience I have had on-line to date. Ordered items never arrive, in spite of paying extra for expedited delivery and the customer support people are totally unhelpful, and only reply with canned responses. What a waste of time and money which I may not get back for a product I never received. This is twice now - lesson learned.

Initially after having to wait a month for delivery and one of the items bought developed a problem, line across the screen of a tablet then being billed by DHL for import duty which wasn't mentioned when purchasing the items was an inconvenience to say the least. I obviously wasn't at all happy and posted a bad review. I've since changed my mind based purely on the Gearbest support. Gearbest refunded the DHL import duty charge and offered an exchange or partial refund for the tablet. I took the partial refund due to concerns on how long I'd have to wait to get the replacement device but the support has been one of the best I've ever had from a vendor even though it is via their ticketing system. So all in all they resolved my issues and I would buy from them again but for any purchases you may save money on as they are the cheapest I've found, please bear in mind delivery times and a possible import duty that will need to be paid although Gearbest refunded mine.

Was initially very nervous about buying a higher cost item from China with long shipping time and some negative reviews about customer service. Very pleased with service however- item shipped in specified time and tracking updated regularly to show progress of order. The 3d printer was well packaged and all parts were present and functional. Have assembled printer and now have produced excellent 3d prints so very happy. Price was competitive and happy with purchase so would buy again.

I did purchase shipping insurance for a small fee for piece of mind.

Please please, stay away from this company the service is terrible. The customer service team are awful, never answer the questions and reply with generic answers.

I have been waiting for my electric Scooter for over 2 months and each time the dispatch date keeps getting pushed back.

I will never use this website again!

I contated them to make a complaint and I have the most surreal experience. Not very sure if I was attended by a person or a robot. Not enough efficient to be a machine, not a minimun of personal understanding, to be a person.
After a chat longer than 30 minutes, they did not reply to anyone of my request. I asked to speak with a supervisor and they compromised to contact in 24h, they did not. What a big surprise!

Sorry to have to agree with some reviewers here: my experience could have been much better: the shoes I bought were too small and I tried to send them back with a returns ticket, but whatever I did, I could not get their web page to accept the order number (which THEY supplied). The website doesn't seem to have ANY other way of contacting them about returns. I eventually decided to involve PayPal, and that produced a prompt response, and a refund. Thanks guys. Merry Christmas to everyone. But your website needs work!

Pay attention to those chinese sites...or you will lose more then your money...

I submitted a ticket to ask about expected arrival date and compatibility of the product with my country's electricity standards, and all the representative replies with is "we're sorry about delay" and that they could replace the black color with a white color!!!! Outrageous!!!

I have tried telling them again and again that is NOT what I was asking and they keep ignoring my questions and coming back with completely RANDOM irrelevant responses!!! These are probably automatically generated responses to certain key words and nobody is even reading my tickets!!!

I made contact via FB asking to speak to a supervisor and was told someone would contact me by email within 24 hours...surprise, surprise, that did NOT happen!

This is beyond terrible. ABSOLUTE JOKE.

Gearbest - Avoid at all costs. Although they say that they provide good customer service, it just does not seem to be true. I paid in UK pounds. When I requested an invoice they sent an invoice in US dollars and it is not even from Gearbest. No VAT etc. They requested I contact them by Live Chat, who then told me they were pre-sales only. Still I have been warned and am happy to tell people how I feel I have been treated.

I purchased the new amazfit smart watch in Gearbest.co.uk on November the 2nd 2018. I specifically looked for the international version and checked lots of websites for that. I decided to go through Gearbest.co.uk because they put the International version. When I received my email confirmation with the payment I was surprised not to see the International version, nor anything else related with the item I had bought. There was only a link to their website.

Yesterday, Wednesday the 27th of November 2018, I received my item. The package was perfect, the deliverer too, nothing to say about that (just you to know I had to pay extra money for the import, but I knew it due to other international purchases). The problem was immediately visible: Chinese version. I checked on internet and some sites say upgrading the software should be all right. So I checked with the app (thanks God) for an upgrade. When it was rebooted it was still in Chinese. I checked Gearbest.co.uk to see what version they had and saw Chinese version. I wouldn’t have bought the item if they had put previously Chinese version. So the title was clearly misleading. And I can’t prove it, but I think they changed the title because other people had had the same issue! Why would they otherwise?

I sent immediately a complaint through their website and by email. They replied fairly fast, to be honest, in only few hours. They said they would refund in my Gearbest account the total amount once they receive in their friendly third party company the item in Birmingham. I live in Stevenage, about 2.5 hours to go without too much traffic, and another 2.5 hours to go back. Or to pay a deliverer to let the item there. So more money for a refund not in MY Bank Account, but in my Gearbest account. That’s totally unacceptable, and even more when they misleaded people like me to buy the item.

I’m very disappointed and frustrated that they behave like this. It seems that they don’t care about customer service. I’ve been buying online and internationally for years, have had some issues with delays, but have never been misleaded like this. And I repeat, in the email they sent once purchased they didn’t put anything about Chinese version (nor with International version as it was put in their website).

I consider that a known mislead, and think they did it in purpose to sale more items. When they saw people starting complaining they simply changed the title and that’s it.

We all know prosucts in China should be bought in very well known websites and I did check reliable websites. Now I regret not having chosen others. They all had the “International version” in their title.

Can anyone honestly think I can trust a company that tricked me once? What if I had purchased a Xiaomi MI8 International version for example? Do people get what I’m saying?
I told them that they’ve lost a good customer for any other purchase and that I would write in internet in different sites about them.

NO NO GEARBEST, that’s not the way to treat customers who spend money with you!
And I want you to know I have written here. Because I don’t have anything to hide.
I’m very disappointed and frustrated with you.

My only hope is that Xiaomi will soon Upgrade the software to allow English/more languages in the item.

I love the watch, the light it is, but I don’t have a clue of Chinese :-(

I hope this honest review can help people to decide whether they trust them or not.

Great variety of goods at fantastic prices.
Speedy delivery and no issues with any items purchased.
Will definitely be ordering more stuff.