Gearbest Reviews 

Had bad experience with these people. They're unprofessional and argue a lot. Keep repeating the same stuff over and over till the moment you lose your patience.

Please save yourself time and money don't buy. Avoid at all cost. I learned it the hard way unfortunately. But please do listen. Don't wager on this Garbage company with their Ultra incompetent customer service. They keep sending you back and forth.

Shop on Amazon or eBay. Even wish or AliExpress is better. Those company value customers. This one doesn't.

5 pezzi Mascherine a 4 Strati KN95 con Ear Loop Elastico ordine 20033000931001571782 mai arrivato non danno risposte se non chiedi al tuo ufficio postale!

You should call yourselves GEARWORST

YOU HAVE STOLEN MY MONEY

I'LL KEEP SAYING THIS ON EVERY SINGLE SOCIAL NETWORK

Be aware when ordering.I ordered a machine £184 with £15 shipping.Took weeks to be shipped and then contacted by DHL who received the shipment to deliver to me but I had to pay £52 import tax and VAT (HMRC regulation) before they could deliver.
There was no mention on the website or advice before ordering from China.This is poor website selling especially when it cost me nearly another 30% of the purchase price.
Always check when ordering from China ,don't make my mistake!

Good price and delivery until you have a faulty item. Posted my faulty Cubot phone back to Poland for it to be refused delivery and returned. I then got offered a $50 account credit.
Absolute waste of time.
Paid over £100 on my credit card so I'm making a section 75 claim under the consumer credit act for a full refund.
Do not buy from this company.

Bought a robotic vaccum cleaner on February 9th. Paid for expedited delivery and shipping insurance. They said the item was shipped on February 10th. Tracking never changed since then, the status remained "The instruction data for this shipment have been provided by the sender to DHL electronically", which basically means that they generated the AWB with DHL.

The item was supposed to be delivered in 10-18 working days. Once this time passed I contacted support. They said to wait up to 25 working days. Once this passed, I contacted them again and they said to wait up to 45 days. This has passed too but they refuse to refund me. Instead they offered some 200 points on the site (actual value = 4 USD, points can be used for maximum 30% of an order value).

I have asked them about the location of my package. Since 3 weeks already they say they have not received an answer from the carrier so they do not know. They ask me to wait until they have feedback from the carrier. The site they use for tracking says DHL, but they said that the carrier is another one. Which one, nobody knows, they would not say.

I have filed a claim (chargeback) with my bank and also a formal complaint with the Consumer Affairs.

Not sure if any of the above will help, but I have no other option.

I might end up being 500 USD poorer.

Avoid this scam site like the plague. I've read other reviews about similar cases with gearbest. Some got the money back, some didn't. But I was still stupid enough to press the buy button. Never again.

You have been warned!

I've purchased from Gearbest several things over a period of 2 years. Phones and small stuff that's under 10$. When things come in and there fine then it's all good but when things go wrong... They are the worst. They want you to deal with the reseller and ask you lots of questions. Even on wish, (another sh@tty service), gives you refunds more easily. My last purchase was the nail that sealed the coffin. Got screwed over 5 bucks. You're taking a huge chance if you buy real expensive stuff so don't.

Thank You Gearbest,
I have received your deposit and I find you to be a trustworthy service. I retract my first evaluation and conclude that this transaction has been satisfied to my satisfaction. Be well and thank you for your communication and response. .

Sincerely,
John94521

I bought a fairly expensive projector from them.
Once I paid they ask me for a verification of the transaction and give other sensible data to them (chinese company, data on a chinese server!) for a no sense verification (the PayPal account from wich I paid is verified) already annoyed me, but I wanted that projector.
Then they delayed the shipping, it should have been shipped in few days and they told that there were some problem with the stocking of the item, so I had to wait for 2 or 3 weeks, while on product page the item was still marked as shipped on 2 or 3 DAYS since the payment.
Eventually they shipped it but the parcel never arrived.
They told something that the parcel has been delivered and no compensation is avaiable for this situation. I've never recived it and now I am over 1500 usd poorer with nothing in hands.
20010800928500541577
I am here to tell you to not buy from them, neither a cent worth thing.

The hoover constantly looses its mapping so need resetting, it gets stuck and the customer service suggestion was to move the docking station - which I did. It lost its map again and the rudest chat customer service contact (Luis) couldn't help as they only deal with pre sales. There's no way to speak to anyone post sale other than via tickets - which is a waste of time.

Huge scammers they will take your money and then not post your item out, I ordered a laser cutting machine on 31/12/19 and paid with PayPal, weeks later it was still not showing as been dispatched so I decided to cancel the order. I contacted there online live customer service and they sounded very helpful and told me I would get a refund within 3 days but i had a feeling it was just all talk and I have dealt with Chinese companies before and know they are known to be the worlds largest scammers so I took screen shots of the entire conversation I had with their online live customer service, and lucky I did because 3 days came and went and still no refund a week goes by and still no refund so then I decided to open a case on PayPal and added the screen shots as proof, best gear then sent me a message on there saying that they couldn’t issue a refund whilst a case was open and asked if I would close it. Luckily I wasn’t born yesterday and refused to do so and In the end I had to get PayPal to step in and with the screen shots and then bestgear lying and telling me to close the case first they didn’t have a leg to stand on and PayPal refunded my money but if it wasn’t for my quick thinking and saving proof I would had lost nearly £300. STAY WELL CLEAR OF THIS COMPANY THEY WILL TAKE YOU FOR A RIDE AND STEAL YOUR MONEY.

$2035 LOST!!!
Never received my Xiaomi Fengmi projector since last August!!! Neither the refund they promised!
They are very fast to cash your money but nowhere to be found for delivery or refund.

A DAMN SCAM TO AVOID AT ALL COST!!!

YOU WILL LOSE YOUR MONEY! and you have the fear for the toll. still lots of nice secure sites with better prices! from personal experience

After the tracking stopped updating for a couple of weeks, I reached to try and figure out if it had left China, if it was just delayed or if it had run into problems and needed to be cancelled (something that had happened once before)

After not receiving any replies to my message, I reached via chat 3 times.
The first 2 I was always told the situation would be escalated and I would receive a reply to my queries until the end of the day. This didn't happened.

On my 3rd attempt I was told I needed to return the item, although I never even got it in the 1st place.
When I stated this I was once again told I'd hear from them till the end of the day.

If you value your money, buy elsewhere. I lost £100. Never buying from their website again.

Bought Ninebot scooter from Gearbest few months ago. Everything was fine until it stopped working recently - now this red wrench error signal flashed and it beeps when I want to use it. Red wrench would suggest to fix the device right?

No;) GearBest just after seeing the picture of this signal flashing said that item can’t be repaired (sic) and all they can do is 50 dollars refund. So my scooter is not working, GearBest doesn’t respect their own warranty, I can’t use the scooter and all I may get is 50 dollars so like 1/8 of the whole price.

My wife bought a Redmi Note 6 pro mobile phone just over a year ago via Gearbest. Today the phone has stopped working. We contacted Mi.com and via chat the operator Adam, was very polite but after taking the Imei number said it was out of warranty and was bought through a Non authorised dealer: Gearbest, so could do nothing to help. A warning to others looking to buy one of these makes from Gearbest.

worst company I have ever used, product is faulty, they are refusing to exchange, asked for a photo which I sent (it's a torch and the light is not coming on so not sure what a photo will show), they now want a video They refuse to provide me with a UK address to send the faulty product back to, as it's over 45 days old I am happy with a repair. DO NOT BUY FROM THIS COMPANY, they are not even following their own warranty process and hoping that I go away, anyone have their UK addres?

Great company if you like to gamble. Gearbest are great if you have no problems with the item you receive. If you have a problem with your item then forget it. The customer service team must win an award for being the WORST in the world. I received a drone from them in August 2019, found it had a problem with the RC unit, reported it to them. I asked if I'd get a replacement as that is what I wanted (I liked the drone) and they said yes as long as I sent it back.

I packaged it up well and spent around £20 sending it back to Spain, they acknowledged they received it and then told me it was out of stock. I said OK I'll wait for it to be back in stock, meanwhile on their website it was still advertised and people were leaving reviews.

We are now at the 28th Nov and they say they still have no stock and are still advertising the item for sale on their website and say it is in stock there. They are a complete sham of a company and I'll be taking up my case with the manufacturer of the unit to implore them never to use Gearbest as a seller.

AVOID AT ALL COSTS!!!!

Gearbest have responded they don't know about this, I provided the support ticket number to them and it's still outstanding. I can provide screenshots of the total lack of professional customer service that they have. I've checked their website and the site says they have stock of 3 items of the device I returned but still nothing from them. They really don't care about their customers and are only after banking the money.

Further update from Gearbest, I had contact with Alina Zhang, so called Customer Services manager and I had asked for a full refund, since asking for that refund and asking where it would come from I have had no reply. These guys are complete crooks and I will look to chase them down with the relevant authorities. They should not be able to sell into various regions and I'll seek to get them banned with ISPs in various regions within the EU as they are not responding to my requests. You can ignore the comment they have put on this post as they just don't care.

Further update ... my case has been open with them since September 2019, this is now Feb 2020. They have since refunded me my fee for sending back the item to them, under 12 dollars. I have asked where the rest of the refund is, they have said they have refunded it back to my original Credit Card. Well guess what, they haven't. I've since asked them when they processed that transaction but have had tumbleweed flowing. This is clearly a SCAM company that do not mind breaking the law and just want to steal your hard earned cash. Stay away from them if you want to keep your sanity and your money.

I finally finally got my cash back from them but the whole thing has been a nightmare from start to finish, I will never buy from this organisation again and I'll make sure everyone I know and work with hear this saga and warn against using them.

Gearbest is just playing with our money. I order my phone on 24 sep and they shipped my phone on 25 sep . its been a month still i am waiting for my order. they told me that you will get your order on 18 October but it been a more than a month I didn't get my order. and the worst thing is that i wont be able to trak it and even the company gear best cannot track it. i don't know what business policy you guys are following. you guys just manipulating customers by saying flash sale etc etc.... I request not to order any thing fro gear best

Placed and paid an order on the 19th September, was told that would ship around 26th Sept, still not been shipped 6th October.
They have two sets of lies, one is that it's a public holiday that last's all week, and the other is that they are short on stock, the only truth is that they have my money.

(Pamela,
To start with you should maybe get the story straight, as the email said that delay was because of public holiday, and now you say it's due to stock, maybe you could confirm which it is ?.
I have no option but to wait for your slow delivery, as I have ordered a screen protector from yourselves, and a case from elsewhere, so not much good if I order a different phone.
Your offer of 100 points is a bit mean, as 100 points is not wort the bother, maybe you could refund my purchase or send me another screen protector.
Please keep me updated on this.

Regards
Andrew
Gearbest Customer Support
At 10/01/2019 10:34:49 CST
Dear Andrew,
Thank you for your reply.
Sorry, we can not add item for free. You can use points as discount in your future orders. Please place a new order if you need protector screen.

We will arrange the shipment for you as soon as the item is in stock.

And when it is shipped out, there will be an email sent to you about the delivery information. Kindly contact us when you receive shipping information. We will upgrade Gearbest points very soon.
Thank you for your patience and kind support.

Best regards,
Pamela
Gearbest Customer Service)

This is the crap reply that you get.

Ticket:T19092900700
Order Number:19091900924012307666
Message Type:Order Still Not Shipped

Thieving Chinese company. They lure you in with the cheap prices and will never send out the items. They're customer service desk is purposely made to take ages to respond.

STAY AWAY AND IGNORE THE BLACK FRIDAY DEALS.