gear-up.me Reviews 

Lidel is an excellent customer support agent. He helped me build the PC I wanted in the budget range I specified. I would not hesitate to make a purchase from gear-up.me in the future!

I have made the order of the Dell combo keyboard and mouse KM5221W and the order delivered on time. I appreciate the service and recommend gear-up.me

The website claims the company offers shipping in 3-4 days and easy return. None of them are true.

I have ordered and waited for my AIO cooler to arrive in the mentioned ETA but it was late. I contacted customer service and I was told there was a hookup in customs and told me to wait an additional couple of days. After receiving nothing I ordered an equivalent AIO from Amazon, installed it and by the time I resumed working on my PC, the delivery from gearup arrived.

After returning the unit, they wanted to charge me 20% of the order because they were late. I didn't accept since the mistake was theirs. 3 weeks later I still haven't received my money, have to call them on a weekly basis to follow-up, and I always get the same answer (accounting has to review it because you asked for the full refund).

It's a shame but I would have to go to the authorities for a ~700 AED refund. What a joke!

Very client-oriented company, agreed on pickup of monitor one day before the new year, timely informed about the status of the order and kept their promise. Everyone has their own concept of a good price, but I could not find in UAE an U3223QE with understandable delivery time cheaper than here.
One little drawback, if you know that product is for EU market, give the customer appropriate UK cable or adapter, It costs almost nothing for you, but the client will always be pleased.

Very bad customer service. They promised to send a charger compatible to UAE but nothing received.
Their terms and conditions for the return and refund have extensive constraints (e.g. They charge you 20% of the product price if you return it even sealed). Take home lesson: Do not buy again from this company.

The worst company I have dealt with
If u r from Saudi Arabia they will ask u for more money when the item delivered

I dealt with Naresh Kumar Devra who was extremely helpful and responsive in helping me get the items I needed and helped with the shipping/clearance issues that caused delays.
Naresh was extremely reliable.

Worst services I have ever seen

I have requested for tablet from them, since 5 days and they did not shipped yet,
What are they manufacturing it, or something?
Why it is so hard to ship an item

Every app, website I have requested from they were shipping within 24 hours,
They told me we will ship it tommorow
and they lied about it,
They did not ship it yet
Also after contacting them they told me about the customs fees and vat and these things
Why you are not having ant transparency with your customers?

Fast shipping, good customer service but when I ordered a laptop, I changed my order to a cheaper one and sent them an email.

Their reply was fast and a representative called me to confirm the change of order.

It has been almost 2 weeks and still they didn’t refund the difference with no clear date of the refund, and the customer service rep isn’t helpful at all with this regard.

This is my order if you wanna make sure I am not lying 100065042

Disappointing..

Good service, nice build
Lidel was quick and responsive when asking him questions

As it should be. No hassles at all. Lidel very good.

Amazing service and friendly specially Lidel ❤️

I had a good experience with them. Although the product i bought had a manufacture issue but after sale experience was perfect and they supported me till I got my amount back due to manufacturer replacement item was out of stock

I contacted Gear Me Up To build myself a top spec gaming pc.

The process was smooth and professional.

Lidel the build support technician helped me build the pc with ease.

Two weeks later the pc is with me and I am extremely happy.

The support team are at the end of the phone, email should I need them

Thank you!

I really appreciated, what the staff did. so nice and great.... very friendly and accommodated.

It was an amazing experience to build my PC with the help from Lidel

Naresh – Bus. Dev. Manager – has been great and very attentive to our requirements, even going out of his way to provide us with a solution!

Highly recommended for your Gaming PC. Thank you Mr. Lidel for helping me to build my own Gaming PC.