product received ahead of time as committed, in good shape as packed, and the great assistance and support of Rasool who is always in quick reply every time i asked something. thanks Rasool, thanks ge... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a laptop from these people to ksa and i had a flight in 8 days aswell, at first i was skeptical that i might not end up getting it on time but vincent helped me throughout the whole proce... See more
Company replied
The reviews were ok so I bought it from this store, that's all I was impatiently waiting for (I was pretty excited 🤣🤣🤣). There's only one thing that annoyed me, the custom tax wasn't detailed, I wi... See more
Company replied
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working. We had a very bad experience while dealing with them. We order Poe... See more
Company details
Information provided by various external sources
Shop wide range of Computer parts, hardware and accessories from the best online seller. We provide express courier delivery in the UAE and Middle East.
Contact info
Dubai, U.A.E.
- gear-up.me
4.5
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team is punctual and helpful
The team is punctual and helpful, especially Mr. Vincent. Despite being busy, they always make sure to call back when they miss your call. Great job, team!
2 May 2024
Unprompted review
Reply from gear-up.me
Dear Admin and Logistics,
Thank you for your wonderful 5-star review! I, Vincent, am pleased to have served you to the best of my abilities. Ensuring punctuality and helpfulness is a priority for us, and I'm glad to hear that our efforts have been appreciated.
Your recognition of our team's efforts means a lot to us. We strive to provide excellent service, even during busy times, and we're delighted that we could assist you effectively.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
I recently used Gear-up me for my PC…
I recently used Gear-up me for my PC building needs, and I must say, I'm thoroughly impressed. Jayson assisted me throughout the process, and his expertise was evident from the start. Not only did he offer a wide range of components to choose from, but his recommendations were spot-on, helping me select the best parts for my budget and needs.
The building process was smooth, and my PC was ready earlier than expected. The cable management was tidy, and the overall build quality was excellent. I've been using my new PC for a few weeks now, and it's been running flawlessly. I highly recommend Gear-up me, especially Jayson, for anyone looking to build a custom PC.
2 May 2024
Unprompted review
Reply from gear-up.me
Dear Paige,
Thank you for your fantastic 5-star review! We're thrilled to hear that Jayson provided you with excellent assistance throughout the PC building process, and that you're thoroughly impressed with the result.
Ensuring customer satisfaction is our top priority, and we're delighted that Jayson's expertise and recommendations were spot-on, resulting in a smooth building process and an excellent PC.
Thank you for recommending Gear-up.me and Jayson to others looking to build a custom PC. We look forward to serving you again in the future.
Should you have any further questions or need additional assistance, please do not hesitate to contact us.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Vincent and Lidel was very helpful.
25 April 2024
Unprompted review
Reply from gear-up.me
Dear Sahan,
Thank you for your 5-star review, and we're pleased to hear that both Lidel and I were able to provide you with good service! Ensuring customer satisfaction is our top priority, and we're delighted that we could assist you effectively.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
VERYGOOD
Hi Naveen
Experience Quality:
Overall quality, durability, and reliability of the product/service provided. No significant defects or issues were encountered.
Timeliness and Reliability:
Supplier consistently delivered products/services on time without any major delays or disruptions.
Communication and Responsiveness:
Supplier demonstrated good communication skills and responsiveness to inquiries. They addressed issues and questions effectively.
Customer Service:
Customer service was satisfactory, with proactive efforts to resolve issues and ensure satisfaction.
26 April 2024
Unprompted review
Reply from gear-up.me
Dear Munsif,
Thank you for your 5-star review and for sharing your positive experience with us! We're delighted to hear that you found our products and services to be of very good quality.
We greatly appreciate your feedback on the overall quality, durability, and reliability of our products and services. Ensuring customer satisfaction is our top priority, and we're thrilled to know that we met your expectations in terms of timeliness, reliability, communication, and customer service.
Your satisfaction is important to us, and we're committed to maintaining the high standards you've come to expect from us.
Should you have any further questions or need additional assistance, please do not hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or via email at support@gear-up.me. We are here to help ensure your continued satisfaction.
Best regards,
Vincent
Customer Service Supervisor
Gear-up.me
Fraud
Fraud. Poor CS support. Very slow delivery. Store policy is very disappointing.
Had ordered 5days ago and until now the ordered item hasn’t been shipped / prepared.
The CS support informed that it is shipped but the truth is, it is not prepared, i even contacted the assigned courier company and they had informed me that it is still pending from gear-up me.
Had decided to make a return & refund since the ordered item is still at their warehouse, and now they want to charge or deduct a 20% re-stocking fee and the remaining balance from the whole ordered amount will be converted as store credit.
Re-stocking fee for what? Item did not even left your facility. What a big joke. Will never ever buy to this store again.
Stay away from this store.
18 April 2024
Unprompted review
Reply from gear-up.me
Dear Jimmy,
We sincerely apologize for the issues you’ve experienced with your recent order.
It was not our intention to cause any inconvenience. Typically, our orders are processed and delivered in 2-4 working days after placing the order.
However, the recent severe weather conditions in the UAE on April 16th caused significant disruptions to our operations and those of our courier partners, with many roads being impassable. We appreciate that most of our customers understand the challenges this put on us and all parties involved and have shown nothing but support to us. At the same time, we understand that receiving a wristband for your watches is important no matter what and that any delay can cause significant stress to you.
Although we had pre-booked your package for collection, our courier partner was unable to pick it up from our Dubai office due to these extraordinary circumstances. We understand your frustration and to expedite your delivery, we arranged for one of our colleagues to drop off the item directly to you.
Regarding the re-stocking fee, we generally apply this to cover the logistics of handling returns that are ready to be shipped. However, given the unique situation and the fact that the item has not left our facility, we are revisiting this policy for your case and waiving the fee.
We hope for your understanding and patience during these challenging times and are committed to resolving this matter to your satisfaction. Please feel free to reach out directly at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me for any further clarification or assistance.
Best regards,
Vincent, Customer Service Supervisor at Gear-up.me
Not good refund rules
I bought a new mouspad thought I'd like it, didn't then decided to refund it but apparently if the seal was opened and even if you try to reseal it and make it look brand new that's not allowed. I'm literally meant to test out the mouspad on my mouse then see if it's good or not. And the box is in good condition, just because the tape seal was opened. Doesn't. Make. Sense.
12 April 2024
Unprompted review
Reply from gear-up.me
Hello,
Thank you for reaching out with your feedback. We understand your frustration and want to provide some clarity on our return policy.
At Gear-up, we take pride in selling only brand-new products. To maintain this standard, our policy requires that items remain unopened and with their original seals intact for returns. This ensures that every customer receives their purchase in pristine, untouched condition.
We appreciate that you may want to test a product like a mousepad; however, once the seal is broken, we can no longer guarantee the item as brand-new to another customer. This policy is in place to keep our standards high and our products trustworthy.
If your product is defective or malfunctions, it is protected under warranty, and we encourage you to reach out for support in such cases.
We believe our policy is fair and in the best interest of maintaining quality and trust for all our customers. Thank you for your understanding.
Please feel free to reach out directly at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me for any further clarification or assistance.
Best regards,
Vincent, Customer Service Supervisor at Gear-up.me
Reliable parts and fast delivery
Reliable parts and fast delivery, hoping to have freebies on purchases.
7 April 2024
Unprompted review
Thank you Helpdesk Support agent…
Thank you Helpdesk Support agent VINCENT for the quick support,
The products received were properly and safely wrapped for international shipment.
28 March 2024
Unprompted review
Reply from gear-up.me
Dear Nihad,
Thank you so much for taking the time to leave us a 5-star review!
We're happy to hear about your positive experience with our Helpdesk Support agent, Vincent, and we'll make sure to pass along your kind words to him.
Ensuring that our products are properly and safely wrapped for international shipment is a priority for us, and we're glad it met your expectations.
We appreciate your feedback and are here to provide you with any further assistance you may need. Looking forward to serving you again!
Please contact us directly at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me, so we can discuss this matter further.
Best regards,
Zee, Customer Service Manager at Gear-up.me
Highly recommended - a great shop!
Clear recommendation of this shop - always a good experiences. Wide selection of products, fair prices and fast delivery!
15 February 2024
Unprompted review
Reply from gear-up.me
Dear KB,
Thank you so much for your wonderful 5-star review and for highly recommending us! We're thrilled to hear that you've had consistently good experiences with our shop.
Our team works hard to ensure a wide selection of products, fair pricing, and fast delivery, and it's rewarding to know these efforts resonate with you.
If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out to us at +971 4 223 1780 or +971 56 33 88 642 during working hours, or send an email to support@gear-up.me.
Thank you once again for choosing us and for sharing your positive feedback. We look forward to serving you again soon!
Warm regards,
Zee,
Customer Service Manager at Gear-up.me
It's a big fraudsters company don't…
It's a big fraudsters company don't trust them. Once you buy any product don't expect they will take return if it's not working.
We had a very bad experience while dealing with them. We order Poe screen when received it's not working while making complaint they are said send photo we will send to manufacturer once they approve we will help you.
Just gives lame Excuses..
19 January 2024
Unprompted review
I have experienced fraud in dealing…
I have experienced fraud in dealing with Gear-up. I purchased a Samsung kiosk which comes in a screen + connection box.
What they send is only screen.
Upon raising a complaint about the missing box, they tried saying the price is for screen only. I produced their link through which I made the purchase. Nowhere on they could point out that it’s a screen only price. Entire catalogue and link shows picture of screen and connection box.
I would urge buyers to stay away from the fraudster company. I am taking this company legal anyways.
11 October 2023
Unprompted review
Reply from gear-up.me
Dear Kartik,
We’re sorry for any confusion caused by your recent purchase with us. We want to clarify that it was never our intention to mislead you or any of our customers. The picture on our website was meant to illustrate the product and we apologize if this was not clear.
We assure you that the price you paid was for the screen alone, which is consistent with its market value. Our goal is to offer fair deals based on accurate market prices. We understand you were expecting both the screen and connection box for the price of the screen, but this was a misunderstanding based on the illustrative photo provided by the manufacturer.
We value your trust and are committed to ensuring our customers clearly understand what they are purchasing. We apologize for any inconvenience this may have caused and appreciate your understanding.
If you need further assistance, please don't hesitate to contact us at +971 4 223 1780 or +971 56 33 88 642, or send an email to support@gear-up.me.
Best regards,
Vincent, Customer Service Supervisor at Gear-up.me
Exemplary Customer Support Amid Shipment Challenges
Though the shipment process presented some hassles, the customer support was outstanding. They were always available when I needed assistance and patiently addressed my frequent questions. Additionally, they provided continuous support whenever I encountered technical issues with the website
3 August 2023
Unprompted review
I was pleased to deal with the site .
I was pleased to deal with the site .. the speed of response and response to inquiries .. credibility in dealing .. competitive prices
Thank you
13 July 2023
Unprompted review
Opiginal received item on time.
Opiginal received item on time.
Good customer service by Mr. Vincent.
16 July 2023
Unprompted review
Very bad experience don't pay in…
Very bad experience don't pay in advance for any order.
10 June 2023
Unprompted review
Reply from gear-up.me
Dear Neetesh,
Thank you for your review and feedback.
I am very interest in your reasoning to say this. I did not find any order under your name so I can’t investigate at the moment but I would happily look in to it if you send us email to support@gear-up.me
We are in the market for over 10 years and thousands of customers paid us in advance for their orders through one of our many payment methods. Or they selected Cash-on -delivery for lower value orders below 1000AED.
So if you be so kind and let us know what was the problem I would personally look in to it a figure out some reasonable compensation for you!
Feel free to reach us anytime at +971 4 223 1780 or +971 56 33 88 642 during working hours and we will be happy to assist you in the future with any possible upgrades!
Have a great day, Zee, Customer Service Manager at Gear-up.me.
Custom Built PC
I bought a custom gaming PC from Gear-up.me and very satisfied with their professional and expert services of Mr. Lidel. He provided excellent recommendations on the PC specs based on what my needs are. I would recommend them to others that wants to have a custom built PC.
18 April 2023
Unprompted review
really lik staff's responses and actions
Particularly Mr. Naresh and Mr. Vincent's approach of conversing with me, which I found to be quite good, I really like the staff's responses and actions.
17 April 2023
Unprompted review
Thanks as always! Specially to Lidel!
This is the 4th time purchasing a desktop from Gear-up - thank you to Lidel who is knowledgeable and is always assisting us and updating us from start until we get our machine.
All the best to Gear-up!
26 March 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.