GB DIY Store logo
Visit website

GB DIY Store Reviews 

286
•
TrustScore 4.5 out of 5

4.7

Home Improvement Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online store provides clear diagrams and very helpful guides, making it super easy to find and order the exact replacement parts needed. People also love the great pricing and extremely fast delivery times, noting that orders often arrive the very next day and fit their doors perfectly. Some reviewers were not happy with occasional delivery delays caused by external couriers or received products that had minor manufacturing flaws. However, the support team handles these situations smoothly, providing prompt replacements and ensuring customers get fully working items without hassle.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting items that arrive early and fit... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting fast and prompt shipping times.... See more

Quality

Users describe positive interactions with quality, highlighting that items arrive quickly and fit perfectly.... See more

Price

Clients share positive opinions on price, noting that products are competitively priced and cheaper than... See more

Service

Customers had positive experiences with service, consistently praising the helpful support and great advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... See more

Rated 5 out of 5 stars

Fantastic website with much needed instructions and diagrams for me (66 year old lady) on how to order the correct PVC door handle replacement. Great prices with product options. Order arrived the... See more

Rated 5 out of 5 stars

Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... See more

Rated 5 out of 5 stars

This is not the first time I’ve purchased from GB DIY and as before the items arrived quickly and just as described, their website makes it easy to buy the correct handle for your door, there are seve... See more

Company details

  1. Home Improvement Store
  2. Hardware Store
  3. Locks Supplier

Written by the company

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(286)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Replacement of faulty goods

I ordered an ERA lock which was faulty on delivery. GB DIY replaced the lock by post within 24 hours at no cost. The person dealing with this was courteous and helpful. Excellent service.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

I searched on Ebay and couldn't find…

I searched on Ebay and couldn't find what I wanted. I then searched the web and found GB DIY Store and in minutes found the exact door handle. Delivery was very fast and communication from them was excellent. I will definitely shop there again.2

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Great, speedy service :)

Very happy customer - I needed to buy something urgently and was concerned that my next day delivery might not make it on a Saturday but it arrived and was a better price than the other companies I checked who couldn't do next day delivery. Thank you!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Really happy with the service and…

Really happy with the service and product I received. When the lock on the back door stopped working I wasn’t sure if anywhere would be able to sell a replacement but after a quick search I found this site and measured all the parts as per the diagram and ordered the replacement. Lock now fixed and saved having to call a locksmith in

28 March 2025
Unprompted review
Rated 4 out of 5 stars

First time ordering from this company…

First time ordering from this company but their customer service is first class. We ordered a lock assembly from them which arrived promptly but unfortunately was faulty. We contacted them to let them know and a replacement was sent out the very next day to arrive two days later. Would have no problem in recommending them to anyone. Keep up the good work.

3 March 2025
Unprompted review
Rated 2 out of 5 stars

trickle vents…

I ordered 2 replacement trickle vents but they were not the correct size which the diagram illustrated. £10 wasted.
Full marks to GB DIY stores they have contacted me and offered a refund

14 February 2025
Unprompted review
GB DIY Store logo

Reply from GB DIY Store

Hi Stewart, sorry to hear you received the wrong size item. If you could get in touch with our team at help@gbdiy.co.uk we can either get the correct items dispatched to you or a full refund issued, whichever you prefer.

We certainly do not expect you to just keep an incorrect item and be out of pocket so please do get in touch with us so we can help.

Thanks
Nathan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look