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Gaugemaster.com Reviews 472

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TrustScore 4.5 out of 5

4.6

Hobby Store
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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the prompt and efficient delivery service, often noting that their orders arrived quickly and were well-packaged. People frequently highlight the competitive pricing and the wide selection of products available, making it easy to find what they need. The overall service is described as excellent, with many appreciating the ease of ordering and the helpfulness of the staff. However, some customers also noted occasional issues, such as a lack of notification for out-of-stock items or delays in receiving replacements. A few other people also felt that the website's search function could be improved, and some products lacked clear pricing or descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting good quality, a great range of items, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Service

People report positive experiences with service, consistently praising the excellent and great service... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and trouble-free, often... See more

Price

Customers had positive experiences with price, consistently reporting great, decent, and good prices on a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

ordered some fleichmann profi track, point motors and controller.shipped via ups and delivered a couple of days later. go to gauge master because they have a good selection of European n gauge track a... See more

Rated 5 out of 5 stars

This is the first time I’ve used Gaugemaster, but not the last!, I found the website really easy to use and found that the products I ordered were really competitively priced. I felt that the 10% disc... See more

Rated 5 out of 5 stars

I have been doing business with Gaugemaster for just over a year now, and I've never been disappointed with their value or more importantly their service. Never had any issues with deliveries at all.... See more

Rated 5 out of 5 stars

I have dealt with this company many times before and they have been excellent every time. All my orders have been delivered FOC as I have not been in any rush for delivery so took advantage of their f... See more

Company details

  1. Hobby Store

Written by the company

Gaugemaster - The Model Shop for Big Imaginations. Gaugemaster are one of the largest model shops in the UK, with over fifty thousand products listed – many of which are in stock. We stock the finest model railway items from companies from all around the world, so you will almost certainly find what you need – no matter what scale, period, or location you model. Our friendly, helpful staff are only a phone call or an email away.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

472 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Spare parts for Heljan…

Needed some spare parts for my Heljan Hymek and Gaugemaster sent me a link to the required parts which when ordered duly arrived quickly.
Very helpful service.
Thank you.

25 January 2025
Rated 5 out of 5 stars

Great dealer

Fast delivery, well packed and a website that it is easy to navigate. Staff are always helpful.Free postage over £25.00 appreciated.

26 January 2025
Rated 5 out of 5 stars

As usual excellent!

As usual, excellent service, very fast, arrived in a box protecting the contents, everything I ordered present and correct! What's not to like!

25 January 2025
Rated 2 out of 5 stars

Communication??!!.

Poor communication with only part of my order delivered and no explanation given. Unable to contact via phone nor message about the above.
I’ll be shopping elsewhere in future.

2 January 2025

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