Gatwickvaletparking Reviews 

On our way to Gatwick, we rang ahead 30 minutes before arriving at the car park but there was no response, even after trying 8 or 9 times.
We arrived ok but it was slightly disorganised at the car park (people were unclear about paying extra parking fees) but we managed to drop off the car after queuing up for some time.

On our return in the early morning, I rang the number just after picking up our baggage. Luckily, someone answered but said that we needed to be prepared to wait for up to an hour because it was busy due to early/late flights (surely that’s a fairly normal occurrence?)
We made our way to the 5th floor of Car Park as instructed but realised that other people waiting for their cars were being told to go to 3rd & 4th floor for their cars.
We rang the number countless times but no answer - assume the team were understaffed.
We finally got through & were told to go to the 4th Floor. There were a lot of people waiting with us and one poor lady had been waiting for 2 hours and still no sign of her car.
Our car arrived but was shockingly filthy and was even covered with cobwebs! We had dropped it off relatively cleanly.
Was it shoved in an old barn or field?
Furthermore, one of the staff had clearly eaten a sandwich in the car & shoved the empty packet in the driver’s side pocket.

ABSOLUTE DISGRACE!!

Wait wait and more wait. Called over 120 times to try get the car picked up and on arrival back.
Never answer phone.
Wanted to charge me £20 for 1 hour late, when they were a total 3 hours late. So I charged them back £60. They owed me!!
Do not use this company ! But looks like they operate 2/3 companies off various floors/car parks!!! Gatwick sort this out!

AVOID. Also known as Travel Extra Deals Ltd this company operates under many different names including 365 Valet Parking and Meet and Greet.

On arrival I had to drop off at North Terminal, despite my flight departing from South Terminal. On my return trip I had to wait 90 minutes for the car to be dropped off at South Terminal despite reassurance that it was 10 mins away. I explained to the guy (when I finally got through) that I had to collect my daughter, who had been in the car for 3 hours completing another journey, and he said “I don’t care, we get all the excuses” I said she had a condition and it’s not good for her to be in the car for that long and I’d appreciate some urgency, he replied “I don’t care, write a post on Twitter”

I was also told I could get a taxi to their holding pen instead of waiting. This is a meet and greet service. A poorly run company with poor communication and a terrible business plan. They’ve seen the dollars on the back of a cigarette packet, yet have no clue how to execute the business. AVOID

UNDER NO CIRCUMSTANCES USE THIS COMPANY. I waited for over 5 hours to collect my car called over 40 times and never got a response.In the end I took a train home.When I returned a day later, I waited for 2 hours while they searched their various appallingly dirty and disorganised sites for my car. In the end they found my keys and told me my car was in North Terminal (not South where it had been dropped off) where it had been for 72 hours..I had to pay a further £90 to get out of the car park. Absolute rogues.

These bunch of obnoxious clown dont deserve a star and my precious time, but I rather save those unsuspecting persons thinking of using this company to stay clear of them. I went on holiday for the Christmas and returned on 1/01/23. The flight got in earlier than I expected so I contacted them. I had book fir my car to be return to me at 1000am which I purposely did to afford me time in case there were any delays or unexpected circumstances. I was rudely spoken to by the operator who told me that I have to wait until 1000am when I should call back. My flight landed at 0830am. I called back at 1000 and this is when all the issues started, they don’t know where my car was, they don’t have the registration number all the excuses to make you very very very angry. They eventually blocked my number, I was running out of phone battery power. It was a terrible experience after a long flight.I was stranded at the South Terminal for ages, then I went to the North Terminal where I was joined by some very angry and confused customers also in the same boat like myself. Eventually they arrived with my car st around 5pm. I spent almost an entire day at the airport fir these scammers to bring my car to me with mud and damages to my vehicle. Please take our advise and reviews seriously and font use this company call 365 Gatwick valet, be aware of the nightmare awaiting you. They might be cheap, but cheap is not always the best. I would also advice anyone experiencing such yo contact Sussex police and report your vehicle stolen, don’t wait till later, make your report half an hour after getting the run around.let us all report this company to trading standards and get them out of business. They are reaping people off and their service is atrocious, unacceptable, beyond comprehension. You are WARNED

This company is a complete scam

We called 20 times with no answer when our baggage had arrived (as they instruct you to). when we eventually got through we got told it would be an hour wait for our car when it’s meant to be a meet and greet service

We arrived at the short stay car park and our car was in the same space we had parked it, they hadn’t moved it. We called over 100 times and it took us 5 hours to get them to bring our key

We were told lie after lie by multiple different people and our calls were ignored

This was happening to every other person who was waiting. They had lost some peoples cars and keys.

There was a £400 charge for them leaving the car in the car park which they refused to pay…

This company needs to be closed down immediately

It’s a disgrace that Gatwick airport allow them to operate

Please take the reviews seriously. This company is operating under multiple names but it all comes down to the same. They are a scam!

No one was there to pick up our car on departure but the nightmare really began on arrival.

20 people were waiting for their cars, some up to 4 hours! Being told they could not find their cars. We waited 2 hours and after more than 30 attempted calls and also involving the police and Gatwick airport we finally got our car back.

Tip of the iceberg, they stole two Christmas gift items out of the car

Only advise, keep away from them.

Utterly atrocious!
Having read the other reviews its clear these guys are a joke. Not enough staff to actually collect my car at the correct terminal, a minor inconvenience but a warning sign never-the-less. Upon arrival, when i finally got through to them (the phone is mainly off) it took a full 95 minutes to rerturn my car depsite the very rude operator saying its on its way! apparantly, and i quote 'its not my fault, ive only got 3 drivers and over 80 cars'.... Do yourself a favour and give this one a miss...

I booked parking with this 365 Valet Parking at Getwick

On Arrival we been told that they are locating my Car and will get back to me asap. I waited there for almost 4 Hours and called them many times (no answer 90% of the time), every time I had the same reply that they can not find my Car. I was so Lucky that I found my car parked at the same floor but few rows back where I handed it over to them, after that I started calling for another hour to give me my car keys so I can go home but no luck.
I managed to arrange the spare key and driving out of car park but Getwick Car park charged mt £130 to let me out from the car park.

this company charged me £107 and dumped my car at the same place and made me pay additional £130 plus 4 stressful hours.

It was the worst experience I had, will never use this company service again and make sure to leave reviews on any relevant website to save people from these guys.

Can’t give a 0 but would if I could. Awful company, rude, lie and purely incompetent. Waited 1.5hrs tonight, some had waited almost 4 hours. We dropped our car on 28 dec and was told to park anywhere. Tracked our car everyday and it hadn’t moved from the space we parked it in but the keys had been taken to the depot office. Called to ask what was going on and they said it would be fine. Car eventually moved 1 Hr before we landed at Gatwick and then took hours to get it back. Husband ended up getting a taxi to the depot which was waste land with a shed on it. No system, no organisation, no security so no wonder they lose keys and car. Do not use at any cost. Car park 6 level 4, some were told to use level 5! Gatwick Car park attendant told us and many others waiting they they are a scam company and Gatwick have real issues getting rid. File court orders but then they appear under a new name.

You have to give a star to get to write otherwise zero would be the score. It took an hour to get through to them when we landed. We were told the car was on its way and would be there in 20 mins. We were told this every 20 mins until the car eventually turned up covered in mud 2 hours later. I had left my husband by this point and taken the children home on the train. We did this because there were people in the car park who had been waiting for 9 hours and another family had just been told to get a hotel as the driver couldn’t find their car at the compound. Another man had had his keys returned but neither he nor the company could find his car at Gatwick. He was still looking when we left. Every time I rang they were rude and totally uncaring. They are liars and scammers. The exit ticket hadn’t been paid though they said it had. Do not use any parking company that use the phone number 0333 77 22 789 as the company seems to have a lot of names but all give this number. They clearly have fake good reviews under some of their other names on comparison sites. Feel like we got off lightly waiting only 2 hours and getting the car back with added mud but all our belongings. And we paid the £66 train fair and £5 entry and exit to car park as an extra sting. Believe all the bad things and never use this company

We booked a drop-off at Gatwick Airport South Terminal on the 26th of December at 6pm 2022. Upon our arrival on the 1st of January 2023 we called the company on the phone number requested (03337722789) to pick up the car at 9pm. We were met by rude employers who kept lying about the whereabouts of our car, and it also took a long time before we could get any contact with the drivers. We were told multiple excuses: that the car was blocked in, that they were too busy to deliver it, that they could not find our keys and the paperwork, and lastly that they could not locate our car in any of the 5 carparks they use. We were stranded for 6 hours and were forced to pay for an airport hotel. Lots of other customers experienced the same, however most of them got their car eventually even though they also waited between 2-4 hours.

I phoned multiple times throughout the evening and this morning regarding the whereabouts of our car. It is still nowhere to be found. The employers on the phone also kept making excuses about its location and could not help us finding the car. We were told that a manager from Heathrow was going to come over to Gatwick to help and that we would be updated but this has still not happened. Eventually we had to take a taxi home. The employers have still not been able to tell us when our car will be returned.

We have reported this to the Sussex Police, Gatwick airport and the Trading Standards Authority. We have reported the car missing and will report it stolen if it does not return to us soon.

We are extremely disappointed and frustrated about the lack of service and the systems the company operates with, as it is also now affecting our work. This is completely unacceptable behaviour and will not go unnoticed.

Please do not ruin your holidays and book this company for
Your car park. I had an awful day trying to get my car keys back. My car has been left at the airport parking since Monday and today I had the pay the full amount. They did not move my car at all. Every time I tried to call them, they were very rude and were keep lying. At first they couldn’t find the booking, then I was told that someone will come with the keys in around 20 min and I don’t have to worry about the ticket but I ended up staying there for 6 hours. There were other people with young children as well waiting for their car to be dropped off. One driver told me that if I give her 100 pounds once the keys are delivered they will get me out of the airport. I tried
To report this to the police but they said that it’s nothing they can do. I talked to the people
From gatwick car park, they basically said that I need
To pay and try to claim
It after. Basically I paid 500
Pounds for 6 days. Such a bad experience.
Do not book
365 gatwick meet and greet.

I gave one star just that i could come and write reviews about them, OTHERWISE THEY DONT DESERVE ANY STARS they are a BIG SCAM .... A BIG NO ... PLZ PLZ DONT EVEN THINK TO USE THEIR SERVICES .. WE WAITED 4 HRS AND EVEN AFTER ALL THE MESS ... WE OURSELVES FOUND OUR CAR AND RECOVERED IT BUT DIDNT RECOVERED OUR CAR KEY ... luckily we had spare key with which we came home.

This company is truly awful. Their customer service is quite frankly disgusting and the man who takes the calls is extremely threatening and rude. When you come to collect your car after your trip, they don’t answer the phone - we had to call ten times. Reading these views I feel extremely lucky to have only waited an hour and the car is back in one piece, but last night there was a family who had been waiting four hours and another lady on her own who had been told they lost her car keys.

I really hope this company has its operations closed down in 2023.

STAY AWAY FROM THIS COMPANY

Worst experience ever, ruined all the new year vibe after beautiful holiday. For 5 hours our family with children had to wait for a car, hanging up the phones, rude operators ( on phone ) Had to go to yard (15 min ) away in the middle of nowhere and £20 for taxi, at the dark hours in the mud to find my Car. Car has been all messed up, all the content from glove box on the floor, Experience you don't want. I can bet new company on new name will start trading soon. But please remember Short Stay 6, Level 4 Stay away Don't leave them anything !!!!

Horrendous experience- phone line never picks up. Booked through compare your parking and Wish I’d read reviews before using! Waited over 3 and half hours for car to be picked up- hadn’t moved all week from short stay car park. They are still looking for our keys as I write this review - avoid this company.

I can not rate 0 stars!I would!the worst customer service,the rudest people I ever had to deal with.the way they talk to people…and the time you have to wait…been threatened over the phone by the guy from the reception.I was not the only one in that position…really bad language from them.whoever is thinking to book with this scammers please think again and don’t book!you’ll have the worst experience in your life!I hope this 365 valeting is going deep down!!!

Everything you read here from all these many reviews on Trust Pilot is true.

PLEASE DO NOT USE THIS COMPANY.

We waited 3 hours for our car - they couldn't find our car for two hours as they had no idea where it was parked in the compound. And when you call they don't pick up the phone and hang up on you.Or they tell you your car will be 20 mins away...it never is!

But we were lucky vs others. Some families waited 6 hours with young children. They told one young girl and another couple they had lost their keys. They told another family their car was blocked in so couldn't get to it. People reported their cars coming back dirty and smelling of smoke/full of rubbish. They were aggressive on the phone.

I have no idea how this company is trading. Or how Gatwick airport is letting them operate. Or if any of the drivers have legal driving licences. They seem to be scamming and leaving people in a great deal of distress. Please AVOID AT ALL COSTS and use an alternative company.

FOR ANY OTHER CUSTOMERS WHO HAVE FACED THESE DIFFICULTIES:
Gatwick Airport Customer Services were super prompt and advised to report them to Trading Standards (at Citizens Advice), as they have the powers to take action against this company.

Awful people and the way they treat their customers is disgusting. Please never use. We were told 20-25 minutes and after 20+ phone calls and a phone call to the police they eventually turned up after 3 hours. We were one of the luckier people despite waiting 3 hours in the cold as there was other people who had waited 6/7 hours for their car. They eventually stopped taking phone calls and if they did decide to finally answer the phone call then they would put the phone down 5 seconds into the call. Shockingly bad and I hope nobody makes the same mistake as us of using this embarrassing fraud of a company