Official Gatwick Airport Parking Reviews 

21,445
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 4,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the simple online booking process and mention that the efficient shuttle bus transfers make traveling with luggage very easy. Consumers find the convenient location very helpful, noting that short walks directly to the terminal save a lot of time and hassle. However, some people mentioned that shuttle buses can get extremely overcrowded and full during busy peak periods, causing unnecessary waiting times and frustration. Reviewers also noted that parking can feel relatively expensive overall, and unexpected extra charges or overstay fees can add up quickly for travelers.

What people talk about most

Location

Users describe ambiguous interactions with location, noting that while the site is very convenient for the... See more

User experience

People report positive experiences with user experience, highlighting seamless booking, efficient entry... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that the website is simple to navigate and... See more

Price

Reviewers mention ambiguous feedback about price, with many customers appreciating the fair rates, reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long stay parking at Gatwick Good quick shuttle bus availability Safe well lit parking spaces Considerate driver who went around the car park twice at 3am! Reasonably priced. No damage to veh... See more

Company replied

Rated 5 out of 5 stars

Quite simply the easiest and most convenient parking experience we've ever had. Straight into terminal via covered walkway, up in lift turn left and you're at Security. Coming back, the same, throug... See more

Company replied

Rated 5 out of 5 stars

Needed 4 days parking at Gatwick North. Explored various options off site but found mid stay competitive value. Simple online booking process, excellent post booking information and messages and sim... See more

Company replied

Rated 5 out of 5 stars

​Thank you for requesting feedback regarding my recent stay at the North Terminal Long Term Car Park. ​Overall, everything went very smoothly. The bus transfer service in particular was excellent—t... See more

Company replied


Company details

  1. International Airport
  2. also in
  3. Parking Lot
  4. Public Parking Space
  5. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(21,445)

3,888 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

easy to book

easy to book, competitively priced but we arrived at 5am in the dark , parked where the signs directed us and then at the bus stop other signs told us we were in the staff car park so we had to move the car and drive around a long way to find the correct area to park, this caused confusion, delay and anxiety pre flight - - signage needs improving to be clear and not ambiguous

24 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Jane

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking was easy to book and competitively priced, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to book, park and get to the terminal.

Easy to book, easy to find and easy to park. Buses can get a bit crowded but manageable. Regular collections and you keep your car keys. Can't fault the experience and have used many times over the years.

24 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to finding the parking easy to book and easy to find, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Ease of use and price for long stay

Ease of use and price for long stay

10 May 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear A.Harness

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the ease of use ad price for the long stay car park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very easy

Very easy. And all my Qs were readily available

5 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear M G

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking very easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Parking made easy.

You arrive at the airline check in cool, calm and comfortable because of the efficient service of the car parking. Makes all the difference.

10 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Alan

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking efficient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Convenient parking

Valet parking is so convenient when flying to and from Gatwick Airport early morning and late at night. We have been using Valet for a number of years and have been extremely happy, just wish they offered a loyalty discount for frequent users.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Linda

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking process convenient and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

0330 333 9268 DOES NOT WORK

0330 333 9268 - this number does not work!!

5 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Simon

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you have had difficulties getting hold of us via the phone line, I can confirm that the correct number to contact us is 0330 333 9268 and I am sorry if you were not able to get hold of us when you called.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Hassle free, peace of mind parking

Booking simple. Easy to locate car park. Shuttle bus to terminal frequently.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nicola

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the booking process simple and the shuttle bus frequent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 2 out of 5 stars

Why is there now a corporate card fee?

Why is there now a corporate card fee?
and 99p for SMS notification?

Just another money grab.
Unacceptable.

5 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear GK

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve incurred a fee when paying for your booking online.

Our aim is for all customers to benefit from competitive pre-booking prices online. The surcharge mentioned reflects additional processing costs for corporate card transactions and complies with UK and EU Regulations, please rest assured it will never exceed the costs incurred by us.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great experience

Great experience! Could not fault the service. Clear instructions, quick drop off and collection with efficient and friendly staff. My go to now for parking. Thank you.

3 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Marion

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking provided clear instructions with quick drop off and collection and efficient friendly staff, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

I'm a fussy parker, so works for me.

Being very fussy about where I park my car, I will only use the Gatwick long stay carpark. Easy to book, can always find a space that suits me so I can leave my car knowing it will be safe and I can then go and enjoy the trip. The service from the busses is always reliable and efficient.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dave

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking easy to book and safe with available faces, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great price and very close to terminal…

Great price and very close to terminal from mid-stay carpark.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Return trip to Texas

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Mid Stay car park was close to the terminal and a great price, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Valet parking experience was excellent

Very slick process to book and use

2 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Customer

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Valet parking service process slick and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Efficient service

Efficient service. Bit of a way from terminal to car parks but bumpy articulated buses frequent. Try to remember very precisely where you left your car. I had noted the stop number, alphabetical area and row numbers and still struggled to find in the dark. Car lights that flash in response to key fob very helpful.

30 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear James

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking service efficient and bus service frequent, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was quick and the staff were friendly

It was quick and the staff were friendly

24 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the parking was quick and the staff friendly, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to park

Easy to park, though difficult in the early hours of the morning because of the lack of daylight, but would certainly park onsite at Gatwick Airport again. It is a very good experience.

25 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Marion

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding it easy to park and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Very quick and easy process for both outward and return journeys. Staff were very friendly and very helpful. Would definitely use this service again.

1 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Maria

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the service excellent with helpful friendly staff and the process was quick and easy, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Excellent parking

The best way for long stay parking at Gatwick. Easy access to parking area with an excellent service to the two terminals

24 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mr J Berger

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the Long Stay parking was easy to access with excellent service and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use site ,offering clear…

Easy to use site ,offering clear parking options.

5 October 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Carol

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to finding the website was easy to use with clear parking options offered, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 1 out of 5 stars

Avoid Gatwick Parking

Avoid Gatwick Parking — you can still be ripped off even when the delay is completely outside your control.

I was hit with a £60 “overstay” charge because my flight’s baggage reclaim took so long that I could not get back to my car before my booked exit time. We did not stop for food, shopping, or anything else; we went straight to the car park and left as soon as we had our luggage.

Despite this, Gatwick Parking applied the full charge with no apparent allowance for delays caused by the airport’s own baggage handling. Getting through to customer service by phone was also extremely difficult, even though their email says the charge may be reduced if you contact them within 48 hours.

Parking at Gatwick is already expensive. Penalising customers for circumstances they cannot control feels unfair and leaves a very bad impression. I would strongly advise anyone using Gatwick Parking to be cautious: even if you do the right thing, you may still face an expensive overstay charge with little goodwill shown.

29 September 2026
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dowaine

Thank you for taking the time to share your feedback regarding your recent experience with us.

I'm sorry to hear you’ve been charged an overstay fee recently when using our car parks.

Our aim is for customers to benefit from our competitively priced car park options which can be pre-booked online, allowing those who pre-book parking with us to save money and avoid paying any higher costs at our car parks. When a customer overstays the pre booked time and the 3 hour grace period provided to allow for any airport delays then an overstay fee would be charged upon exit.

Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.

Kind regards
Gatwick Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look