Gatekeeper Reviews 

1,984
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being exceptionally friendly, professional, and thoroughly knowledgeable during every single property viewing. Many reviewers emphasize that agents consistently go above and beyond to make first-time buyers and landlords feel valued. People note that the dedicated team provides clear communication and keeps everyone well informed throughout the entire process. Reviewers also highlight the remarkably speedy response times alongside efficient handling of various tenant queries and house sales. Consumers truly appreciate this wonderful personalized approach and feel completely confident leaving their valuable properties in safe hands.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that agents are extremely friendly,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, helpful staff, and a... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consumers are consistently kept well... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful agents and... See more

Response time

Consumers find response time to be positive, highlighting that agents are quick to answer questions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Agent (Taylor in my case) was very helpful during the viewing and the overall process as a first time buyer. Kept me informed throughout, was very friendly and gave clear steps on whats happening next... See more

Company replied

Rated 5 out of 5 stars

Laura the agent was really professional, friendly and helpful. She answered all our tricky questions honestly. You could tell this is an independent local company as we didn't feel the usual "run-of-t... See more

Company replied

Rated 5 out of 5 stars

Well with being a first time buyer, I have to say the whole experience so far has been perfect. I have to say Taylor definitely went above and beyond for me, she is extremely polite, very friendly a... See more

Company replied

Rated 5 out of 5 stars

Gatekeeper are a very professional company who respond very quickly. As a landlord, they deal with all queries, including finding new tenants in a speedy and efficient manner. I deal with Phil Kendall... See more

Company replied


Company details

  1. Real Estate Agents
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Appraiser
  6. Real Estate Rental Agency

Written by the company

Gatekeeper was founded in 2004 by four founders, Patrick, Mat, Phil and Vanessa. Having bought, sold, let and rented in the past, they felt things could be done so much better. Bringing skills from finance, customer service and retail roles in top inte...


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,984)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book and arrange a viewing

Easy to book and arrange a viewing. Confirmation texts and emails. Liz was there and greeted us on time. She had planned the walk around pointing out and highlighting areas. Great relaxed viewing. Felt comfortable with Liz. Loved the property.

15 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Liz will be delighted to hear this. We want viewings to feel relaxed and give everyone the chance to get a proper feel for a property, so it’s lovely to know you felt comfortable.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Excellent service

Excellent service

15 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate you taking the time to leave us a review. Thank you for choosing Gatekeeper!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Perfect viewing

Everything ran on time, and Grace was really friendly , knowledgeable and answered all of our questions!
Also the property shown was amazing.

15 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s great to hear Grace made the viewing so enjoyable. We hope the property proves to be the right fit for you!

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Harry is such an accommodating person

Harry is such an accommodating person. Thank you for your time showing the property !

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Harry will be really pleased to hear this. We’re glad he made you feel welcome and took the time to help with your viewing.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Good ,local knowledge with friendly , independent and personal service.

I have been using Gatekeeper to manage my property for some time now. As local, independent agents, I feel that they are providing reliable information based on local knowledge.
I am kept well informed about all aspects of the tenancy; from tenant matters and maintenance, to legislation changes and account information for example.
Lucy and Kenya in particular have been friendly and helpful, providing a personal service whilst also being professional. I am confident that they know me, and also my property well. It is always easy to get in touch whether by phone or e mail.

14 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate your continued trust in Gatekeeper. It’s especially good to hear that Lucy and Kenya have helped build a relationship where you feel well informed and confident your property is in safe hands.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Very friendly was on time and able to…

Very friendly was on time and able to answer questions

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We’re glad the viewing went smoothly and that you found the experience helpful. Thanks for taking the time to share your feedback.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Amazing communication through every…

Amazing communication through every step, very friendly team and easy to contact with any questions

14 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s great to hear you’ve found the team easy to reach and helpful throughout. Keeping communication straightforward and making sure people feel supported is really important to us.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Great property knowledge

Grace knew about the property, was polite, on time and answered all questions. Very helpful :-)

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Grace will be delighted to hear this. We’re glad she was able to answer your questions and help make the viewing a positive experience.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Booking a viewing was extremely easy

Booking a viewing was extremely easy. Harry was very friendly and helpful. Overall great experience.

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Harry will be pleased to know he made the experience a positive one. Thanks for choosing Gatekeeper, and we hope to help you find the right property.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Excellent experience

Excellent experience

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

We really appreciate you taking the time to leave a review. It’s lovely to hear everything went smoothly, and we hope we can help you again in the future.

Best wishes,
Dan Thorne | Sales Director

Rated 3 out of 5 stars

I had a viewing today which was not the…

I had a viewing today which was not the best - whilst the rep from the estate agent was friendly enough, I was never told that a) the tenants would be in the property, or b) as a result of tenants being in the property that it would not be possible to access all areas comfortably or easily (ie there was a lady praying between the entrance and kitchen, so I couldn’t enter to see the kitchen).

If people are taking time out of their busy schedule to view, they should be confident that the viewing will be of the most benefit for them within that time given.

Again, I do not blame the person showing me around but more transparency by the people placing the bookings would be helpful.

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m genuinely sorry the viewing wasn’t the experience you’d hoped for, particularly when you’ve taken the time out of your day to attend. We can’t ask tenants to leave their home for viewings, and we don’t always know in advance whether they’ll be in or how this might affect access. We do explain this before entering, but I completely understand your frustration at not being able to see the whole property comfortably. Thank you for raising it with us; we’ll take your comments on board.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Joseph was very professional also very…

Joseph was very professional also very polite towards the current tenants and towards us. Many thanks to Joseph for showing us around and being professional

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Joseph will be really pleased to hear this. We appreciate you taking the time to leave a review and are glad he made you feel welcome throughout the viewing.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Well organised and friendly

12 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the feedback. It’s great to hear you found the team friendly and well organised.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

We had an absolutely fantastic…

We had an absolutely fantastic experience working with Dan from Gatekeeper. He stood out for his incredible patience and professionalism.
What we appreciated most was his honesty. Dan was completely candid with every single question we asked, giving us transparent insights rather than just a standard sales pitch. He has a remarkable ability to balance the interests of both the buyer and the seller, ensuring a fair and smooth communication process throughout. Dan is clearly well-versed in current market conditions, and his rich experience shone through at every stage. His customer-handling skills are top-notch, making what can often be a stressful process feel manageable and straightforward. I would honestly and highly recommend the Gatekeeper team, and especially Dan, to anyone looking to buy or sell a property! Good Luck

11 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

That’s incredibly kind of you to say, and I really appreciate you taking the time to leave such thoughtful feedback. It was a pleasure dealing with you, and I’m glad I could help make the process feel straightforward.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Grace was very polite

Grace was very polite, punctual and professional. It was a great experience.

10 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the lovely feedback. I’m pleased Grace made the viewing such a positive experience.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

We couldn't be happier

We couldn't be happier with working with gatekeeper. We had the pleasure of dealing with Kenya, who was friendly, helpful and always just a text message/call away. She managed to get our house sold at near asking price in just over 2 weeks! Highly recommend

10 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s fantastic to hear Kenya helped make the sale so straightforward and kept you supported throughout. I’ll make sure she sees your kind words, and thank you for recommending us.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful

8 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Thank you for the lovely feedback. We really appreciate it.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Charlie was great and so helpful

Charlie was great and so helpful. He kept us updated the whole way and if we had any questions, he was quick to answer them. If we ever spoke with anyone else at Gatekeeper they were equally as friendly too.

3 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

It’s great to hear Charlie kept everything moving and made himself available whenever you needed him. I’ll make sure he sees your kind feedback.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

I had a viewing today with grace and I…

I had a viewing today with grace and I was really impressed with her. She was right on time, explained everything clearly,very professional and very informative. I will definitely recommend her and the entire gatekeeper team.

8 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

Lovely feedback for Grace. I’m pleased she made the viewing clear and informative, and I’ll make sure she sees your recommendation.

Best wishes,
Dan Thorne | Sales Director

Rated 5 out of 5 stars

Joseph was very personable

Joseph was very personable. He wasn’t pushy and gave me time to have a proper look round without any pressure. He answered my questions and any that he didn’t know the answer to he said he would find out for me.

5 September 2026
Unprompted review
Gatekeeper logo

Reply from Gatekeeper

I’m really pleased Joseph gave you the space to look around comfortably and was able to help with your questions. Thank you for taking the time to review us.

Best wishes,
Dan Thorne | Sales Director

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