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Rated 2 out of 5 stars

It is not fair, that gate.com does not send verification codes anymore to login to their trading platform. The support was not able to give access after 4 days. I assume that this is due to low liqui... See more

Company replied

Rated 5 out of 5 stars

We are hosting two websites for nearly 20 years with gate.com and we are very satisfied with their exceptional overall service. During this period we needed only once serious support (namely a datab... See more

Rated 5 out of 5 stars

Hi, this is Dr. Eve. I have been a patron of Gate for many years building website and utilizing the many resources they have available for online presence. As a leadership capacity builder, I am als... See more

Rated 5 out of 5 stars

Once I was directed to Customer Support he was able to clear things up with my card info with the experation date was changed. The web site does not allow one to delete the default card data and reint... See more

Company details

  1. Cryptocurrency Service

Written by the company

Established in 2013, Gate is one of the world's pioneering cryptocurrency exchanges, serving over 50 million users globally. It consistently ranks among the top 3 globally in both trading volume and liquidity. Gate is currently ranked second globally in 24-hour spot trading volume, supporting spot trading, futures trading, margin trading, and wealth management products for over 4,400 cryptocurrencies. The platform offers comprehensive and diversified digital asset trading and blockchain application services. It employs zero-knowledge technology to ensure the 100% verifiability of user assets. As of January 6, 2026, the overall reserve coverage ratio increased from 124% to 125%, with total reserves reaching $9.478 billion, well above the industry safety benchmark of 100%. The reserves support nearly 500 different types of user assets.


Contact info

3.7

Average

TrustScore 3.5 out of 5

121 reviews

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Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Over time

Over time, Gate has felt dependable. It may not try to reinvent everything, but it delivers consistent performance across products.

1 March 2026
Rated 5 out of 5 stars

When I had to reset my 2FA after losing…

When I had to reset my 2FA after losing my phone, the support team was surprisingly thorough. They didn't just reset it instantly—they required rigorous identity verification to ensure it was actually me. While it took a bit longer, it gave me immense confidence that my funds are being protected by a team that doesn't take shortcuts.

6 February 2026
Rated 1 out of 5 stars

Careful they keep your money for themselves!

They keep your money for themselves!
After withdraw crypto to my personal wallet, Gate blocked any new withdraws. It´s been +8 months that I can´t withdraw my money, more than 10k stuck on Gate!
I´ve send multiple tickets to support, always replays from Ai Bots, and when someone replies say they are going so upscale, Replying: “please wait, your funds are safe” “Please rest assured that we are doing everything we can to expedite the process and will notify you as soon as the issue is resolved. Thank you very much for your patience and understanding.. “ bla..bla.. for +8 months now!
I´ve send emails to Gate Support, Gate OPS, Gate Regulatory, and they don´t resolve the situation, always stalling! Saying for me to contact an India police inspector or seek India legal advice, and I´m from Europe! Never been to India nor do I know any India citizens!
Gate ticket: 30913838, Support ticket: 1568047
Beware! Beware! Beware!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

What I appreciate about Gate is the…

What I appreciate about Gate is the range of tokens. If you're into exploring newer projects early, this is one of the few places where you can actually find them listed before everyone else. That alone keeps me coming back.

1 February 2026

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