There was a delivery delay of over one week and no communication about it. Apparently the business was expanding / moving premises, and things were a bit upside down. All sorted now and Costomer Suppo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mean I would order again but the customer service team is very slow to respond. However it is still a great option for ordering wine. Great variety and price if it wasn't for the customer service is... See more
Company replied
Delivery took longer than initially expected but it did arrive about a week later and the wine so far has been excellent. Overall great product and great service. No additional fees charged on import... See more
Company replied
Decent quality wines at a great price, delivered on time safely. Not all selections the same standard- some at 89 others at 90-91. None below 88.
Company replied
Company details
Written by the company
Garrafeira da Ilha or Island Wine Store sell wine worldwide with more than five thousand articles.
Contact info
Rua Soares dos Reis 1324 A0, 4430-240, Vila Nova de Gaia, Portugal
- 918374086
- geral@garrafeiradailha.com
- garrafeiradailha.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent choices and great value.
20 July 2026
Reply from Garrafeira da Ilha
Hi Kevin,
Thank you so much for your fantastic review!
We're delighted that you enjoyed our wide selection of wines and the great value we offer. Your support means a great deal to us.
We look forward to welcoming you back again soon 🍷
— Garrafeira da Ilha Team
I would have given 4 stars but for the…
I would have given 4 stars but for the interminable delay which was the couriers fault
20 July 2026
Reply from Garrafeira da Ilha
Hi Andrew,
Thank you for your honest feedback.
We’re very sorry that your delivery took significantly longer than expected. We completely understand how frustrating that must have been, regardless of where the delay occurred.
Unfortunately, the shipment was affected by issues with the courier, but we recognise that this still impacts your overall experience with us.
We sincerely apologise for the inconvenience and appreciate your patience and understanding.
Thank you for taking the time to share your experience.
— Garrafeira da Ilha Team
5 star service!
Great selection of wines, very competitive prices and efficient delivery service.
27 July 2026
Reply from Garrafeira da Ilha
Hi Philip,
Thank you so much for your fantastic review!
We're delighted to hear that you enjoyed our wide selection of wines, competitive prices and efficient delivery service. Feedback like yours motivates us to continue improving every day.
Thank you again for your trust, and we look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Ellen,
Thank you very much for your wonderful review.
We're delighted to hear that you were pleased with both our service and the prompt delivery. We truly appreciate your support and hope to welcome you back again soon.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Ross,
Thank you so much for your excellent review.
We're delighted to hear that your order arrived promptly and that you were pleased with the packaging and our prices. We truly appreciate your support and look forward to your next order.
— Garrafeira da Ilha Team
great wine at a great value
27 July 2026
Reply from Garrafeira da Ilha
Hi,
Thank you very much for your fantastic review!
We're delighted to hear that you enjoyed the wines and found them to offer excellent value for money. Thank you for your support, and we look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
An interesting selection of red wine
An interesting selection of red wine. Only tried one bottle so far. 🍷 excellent 👍
Price per bottle was brilliant. Shipping costs not so and delivery time 10 days.
I would order again
27 July 2026
Reply from Garrafeira da Ilha
Hi Alison,
Thank you so much for your wonderful review.
We're delighted that you enjoyed the wine and found it to be excellent value for money. We also appreciate your comments regarding the shipping costs and delivery time, and we're pleased to hear that you'd be happy to order from us again.
We look forward to welcoming you back soon 🍷
— Garrafeira da Ilha Team
The selection of Vino Verde wine was…
The selection of Vino Verde wine was excellent. The packaging was of the highest quality. Delivery, Im guessing by the courier, was delayed by a week or so
27 July 2026
Reply from Garrafeira da Ilha
Hi Nic,
Thank you very much for your excellent review.
We're delighted to hear that you enjoyed our Vinho Verde selection and were pleased with the quality of the packaging.
We're sorry that the delivery took a little longer than expected on this occasion, but we appreciate your understanding and your kind feedback.
Thank you again for your support, and we look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
2 cases received in good order and on…
2 cases received in good order and on time. Excellent wine and a happy customer
20 July 2026
Reply from Garrafeira da Ilha
Hi Ray,
Thank you so much for your fantastic review!
We're delighted to hear that both cases arrived safely, on time, and that you enjoyed the wine. Knowing that we have another happy customer makes our day.
Thank you for your trust, and we look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
PET bottles
Ordering PET bottles - makes my favorite wine (Porta 6) even more economical!
27 July 2026
Reply from Garrafeira da Ilha
Hi Grainne,
Thank you very much for your wonderful review.
We're delighted that you're enjoying the Porta 6 PET bottles and that they allow you to enjoy your favourite wine at even better value.
Thank you for your continued support, and we hope to serve you again very soon 🍷
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Joleen,
Thank you so much for your excellent review!
We're delighted that you enjoyed our wine selection, the great value we offer and the speedy delivery. Your support means a great deal to us.
We look forward to welcoming you back again soon 🍷
— Garrafeira da Ilha Team
Still waiting on delivery after more than a month
First two deliveries were 100% third delivery I received 6 bottles out of the 19 bottles ordered and received an email from the suppliers couriers to say some bottles were smashed but I could drive 40 miles to pick up what didn't smash. Over a month later and I still haven't received the remainder of my order.
10 August 2026
Reply from Garrafeira da Ilha
Hi Ronan,
We are very sorry for the experience you have had with this order and completely understand your frustration.
Unfortunately, the shipment suffered significant damage during transit, which resulted in only part of the order being delivered while the remaining bottles were damaged. We appreciate that this has caused an unacceptable delay and inconvenience.
We are actively working to resolve the matter and ensure that the outstanding items are delivered or otherwise resolved as quickly as possible.
Thank you for your patience and understanding while we bring this matter to a conclusion.
— Garrafeira da Ilha Team
Love this company
Love this company. Exceptional selection of wine. 🍷 🥂 high quality and fast delivery 🚚. 💯% recommend
27 July 2026
Reply from Garrafeira da Ilha
Hi Patricia,
Thank you so much for your wonderful review!
We're delighted that you enjoyed our wine selection, the quality of our products and the fast delivery. Your recommendation means a great deal to us.
Thank you for your support, and we look forward to welcoming you back again soon 🍷
— Garrafeira da Ilha Team
Fast Delivery to Ireland
Fast Delivery to Ireland. Fantastic selection of wines. Very reasonable prices. Helpful customer service. Would definitely recommend.
6 August 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi,
Thank you very much for your fantastic review.
We're delighted that you enjoyed our wine selection, our prices, the fast delivery to Ireland and the support provided by our customer service team.
Thank you for your recommendation and for choosing Garrafeira da Ilha. We look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
Have ordered a few times before
I am changing my review as it has been resolved. I have ordered from this company and never before had a problem. They worked too solve my issue so I am satisfied now and it is only fair to reflect this.
8 August 2026
Unprompted review
Reply from Garrafeira da Ilha
Hi Sorcha,
Thank you for your feedback.
First of all, I would like to sincerely apologise for the frustration caused.
I understand that you have successfully received two of the three cases ordered. The third shipment is currently in transit and, according to the latest tracking information, is expected to be delivered tomorrow.
We are continuing to monitor the shipment closely until it reaches you and sincerely hope that this will complete your order without any further delays.
We also apologise if you did not receive a timely response to your emails. We appreciate your patience and thank you for bringing this to our attention.
— Garrafeira da Ilha Team
Reply from Garrafeira da Ilha
Hi Regina,
Thank you for your feedback.
We're sorry that your order took longer to arrive than expected. We completely understand how disappointing delays can be and sincerely apologise for the inconvenience.
Thank you for your patience, and we hope to have the opportunity to provide you with a much smoother experience on your next order.
— Garrafeira da Ilha Team
Brilliant Service. 10/10.
Brilliant Service, I will certainly Use them Again ,in Fact my go to service for my selections,Even after P&P charges still makes them the Cheapest purchase of Quality wines.
24 July 2026
Reply from Garrafeira da Ilha
Hi Bernard,
Thank you so much for your fantastic review!
We're delighted to hear that you continue to enjoy our wines and that you find them to offer excellent value, even including the delivery costs.
Thank you for your continued trust and recommendation. We look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Lovely selection of wines
Lovely selection of wines. Ease of translation on each page. Delivery on time and packed securely.
Delighted with my wines. Great price
24 July 2026
Reply from Garrafeira da Ilha
Hi Laura,
Thank you so much for your wonderful review!
We're delighted to hear that you enjoyed our wine selection, found the website easy to use, and that your order arrived on time and safely packaged.
It's also fantastic to know that you were pleased with both the wines and the value they offer.
Thank you for your support, and we look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
Communication was easy and prompt
Communication was easy and prompt. This was my first purchase and I needed the delivery for a set date. One element of my order was still in Italy and may not have arrived on time. There was no issue about changing it for another which was in stock. Delivery was well tracked and arrived exactly as stated (there were 2 separate drliveries but flat charge). It was much cheaper than I would have paid at home.
24 July 2026
Reply from Garrafeira da Ilha
Hi Jemma,
Thank you so much for your fantastic review.
We're delighted that your first experience with us was such a positive one. It's wonderful to hear that we were able to offer a suitable alternative quickly, ensure your order arrived on time, and keep the process simple and well communicated throughout.
Thank you for placing your trust in us for your first order. We hope it's the first of many, and we look forward to serving you again soon 🍷
— Garrafeira da Ilha Team
As always fabulous service
As always fabulous service! Prompt delivery, reasonable price and delicious wine! Well done to you all.
23 July 2026
Reply from Garrafeira da Ilha
Hi Geraldine,
Thank you so much for your wonderful review!
We're delighted to hear that you continue to enjoy our service, prompt delivery, great value and, of course, our wines.
Your continued support means a great deal to us, and we look forward to serving you again very soon 🍷
— Garrafeira da Ilha Team
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