The smartwatch is really intriguing and interesting. Different health measurements compared with more specific tools are very close to reality. Excellent battery that stays on for 3-4 days... Thank... See more
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Unhappy with the product as was not as described. Could not get it to function despite trying every trouble shooting resolution given to me. Requested a return and refund which was approved and sen... See more
Company replied
My smartwatch really exceeds my expectations. Even though it only recently arrived, I'm already very impressed. The design is beautiful, the device is easy and intuitive to set up, and it's very compa... See more
Company replied
Very fantastic smart watch! Incredible battery life and very simple to set up, and use! Incredible battery life think it’s a best solution to save money and have e very good device! Enjoy it. Onofrio
Company replied
4.1
Great
701 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 82% of negative reviews
Typically takes over 1 month to reply
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Battery life is nowhere near as…
Battery life is nowhere near as advertised. Twice fully charged, twice has fallen below 50% well under 24 hours. Slow to recharge as well. And that with most functions switched off, app closed and not signed in. I would literally have to charge everyday for a watch that is only functionally telling me the time, steps and Kcal. Additionally, could not get the weather to sync. get what you paided for i guess....
26 March 2026
Unprompted review
Reply from Gardpro
Hello, We’re sorry to hear about your experience and that the battery life and syncing features are not meeting your expectations. This is not the level of performance we aim to provide.
We understand your concerns regarding the battery not lasting as advertised and the issues with weather synchronization. We will share your feedback with our team for further review and improvement.
If you would like us to look into this further, please contact us via email with your order details so we can assist you.
Gard pro
In the last 2 months I have brought and returned 4 smartwatches for various reasons mainly not being accurate,, I’ve just had a hard pro and without a doubt it is the best one in a lot of ways,, very accurate and does exactly what you need it to do I would 100% recommended
18 March 2026
Unprompted review
Reply from Gardpro
Hello,
Thank you for your great feedback. We’re delighted to hear that after trying several smartwatches, you found Gard Pro to be the most accurate and reliable.
It’s great to know it meets your expectations so well and does exactly what you need. We truly appreciate your recommendation and your support!
GARD PRO TEAM
Can I give less than 1 star
Can I give less than 1 star? I tried to cancel my order less than 12 hours after it was made. Within minutes of submitting that request to GARDPRO I was sent a notification that it was being processed and made ready to ship.
GARDPRO responded that it couldn't cancel the order because it had already started the shipping process , according to their own tracking website the package did not leave the factory for another 24-48 hours after this.
I was told that I would have to refuse delivery and the package would be rerouted back to them. At this point they could start a refund process.
I had the package intercepted by Post Haste before delivery and they redirected it back to the sender, providing tracking information to me showing it had been handed over to the specified return international courier at Auckland Airport.
I forwarded this to GARDPRO and their tracking webpage reflected the same info, when a refund was requested,despite previous promises to start the refund process, GARDPRO said the tracking status of the package was now unclear and they would need to wait until it was delivered back to their factory in China, it should be noted that no tracking is available to me on this return leg.
I was unhappy with this and told customer services this, they threatened to close my support ticket if I kept asking for a refund, and have now gone silent when updates on the package status have been requested.
I have started a charge back process with my bank as I have been given every reason to suspect that GARDPRO have no intention of refunding my payment for product that has been only been carried by their shipping agents and so must be being tracked by them. Be warned GARDPRO are DISHONEST people who WILL NOT REFUND your money.
18 March 2026
Unprompted review
Reply from Gardpro
Hello, We’re very sorry to hear about your experience and understand your frustration with the cancellation and refund process. This is not the level of service we aim to provide.
We would like to review your case in detail and assist you properly with your refund request. Please contact us via email with your order details so we can investigate this further and help resolve the situation.
Health 3 48mm
I brought 2 Health 3 smartwatches one for myself and one for my grandmother, they arrived yesterday so nice and quick delivery, perfect large faces, honestly we couldn’t be happier, I much prefer this watch over an Apple watch
7 March 2026
Unprompted review
Reply from Gardpro
Hello,
Thank you for your wonderful feedback! We are delighted to hear that you are both happy with your smartwatches and that you appreciated the quick delivery and design. It’s great to know they meet your expectations so well.
Thank you for choosing GARD PRO.
GARD PRO TEAM
The gard pro is a nice watch but it not…
The gard pro is a nice watch but it not for sport 's activities professional.
25 February 2026
Unprompted review
Reply from Gardpro
Hello,
Thank you for your feedback! We are glad to hear that you find the GARD PRO watch nice. We also appreciate your comment regarding its use for professional sports activities, and we will take this into consideration as we continue to improve our products.
Thank you for choosing GARD PRO.
GARD PRO TEAM
Ordered a smart watch delivery is…
Ordered a smart watch delivery is dismal item hasn't arrived despite 4/6 day delivery. Customer support is useless more like AI bot.
This is the response I got when I asked to cancel the order.
I completely understand your frustration. However, we’re unable to process a refund while the order is still in transit, as doing so could result in the loss of both the merchandise and the payment.
Right now, the carrier has advised that your shipment is experiencing an international transit delay, but it is still moving toward you.
Checked shop tracking app hasn't moved still in china.
Not expecting much out of this watch 🙄
25 February 2026
Unprompted review
Reply from Gardpro
Hello, We’re sorry to hear about the delay and understand your frustration.
If the tracking information shows the shipment is still in transit, this means the order has already been dispatched from our warehouse and is currently being processed by the carrier.
We understand your concerns and would be happy to review your order status again. Please contact our support team with your order number so we can check the latest information and assist you further. We remain committed to helping resolve this for you.
Unable to remove unwanted sports from…
Unable to remove unwanted sports from watch via app. Customer support ... email sends you in circles with no way of sending an email, online help does the same....
16 February 2026
Unprompted review
Reply from Gardpro
Hello, We’re very sorry to hear about the difficulties you’ve experienced with removing sports from your watch and with reaching customer support. We completely understand how frustrating this must be. Please contact our support team directly—they’re ready to assist you and help resolve this issue as quickly as possible. Our email is support@gardpro.com
The worst customer care you can…
The worst customer care you can experience- no phone numbers and you will not get your money back so don’t dare return an item - just don’t buy it in the first place
13 February 2026
Unprompted review
Reply from Gardpro
Hello, We’re very sorry to hear about your experience and completely understand your frustration. This is not the service we want for our customers. Please contact our support team directly—they are ready to review your case and help resolve any issues with returns or refunds. We take feedback like yours seriously and aim to improve our service. Our email is support@gardpro.com
Brilliant battery life but ordinary watch
Brilliant battery life but The watch didn’t last a year - don’t return any items - you will not be refunded - I include a watch strap in this which I didn’t need in the end as the watch is broken. customer care is lousy - uk purchasers are badly lied to no phone numbers - certificate of posting etc not accepted as proof. This is theft.
11 February 2026
Unprompted review
Reply from Gardpro
Hello, We’re very sorry to hear about your experience and completely understand your frustration. It’s disappointing to hear that your watch didn’t last as expected and that you’ve had difficulties with returns and customer care. Please contact our support team directly—they are ready to review your case and assist with any outstanding issues. We take feedback like yours seriously and aim to improve our processes.
Very good tool with reasonable price
2 February 2026
Unprompted review
Reply from Gardpro
Hello,
Thank you for your review.
We’re glad to hear that you find the product very good and reasonably priced. Providing strong quality at a fair price is exactly what we strive for.
Thank you for your trust in GARD PRO.
Kind regards,
GARD PRO TEAM
Great smartwatch and top-notch customer…
Great smartwatch and top-notch customer support! I had a minor issue, and after a quick verification, they sent me a brand-new replacement. Highly recommended!
15 January 2026
Unprompted review
Reply from Gardpro
Hello,
Thank you for your fantastic review.
We’re delighted to hear that you’re happy with both the smartwatch and our customer support. It’s great to know that the replacement process was quick and smooth for you.
Your recommendation truly means a lot to our team.
Thank you for your trust in GARD PRO.
Kind regards,
GARD PRO TEAM
serious company with punctual delivery
3 February 2026
Unprompted review
Reply from Gardpro
Hello,
Thank you for your review.
We’re glad to hear that you consider us a serious company and that your delivery was punctual. Providing reliable service is exactly what we strive for.
Thank you for your trust in GARD PRO.
Kind regards,
GARD PRO TEAM
Charlatans
Company refusing to refund and they’ve offered me 40% refund of the watch to keep it, I was on holiday so couldn’t return during the frame time so accepted the 40% now they are denying that. Phone doesn’t stay in water too long, easy to scratch, not really good investment for £79 plus
11 December 2025
Unprompted review
Reply from Gardpro
Hello, We’re really sorry to hear about the issues you’ve faced with both the product and the refund process. This isn’t the experience we aim to provide, and we sincerely apologize for the confusion and frustration. Please contact our customer service team with your order details, and we’ll work to resolve this matter. Your feedback is important, and we’re committed to ensuring you have a better experience. Thank you for bringing this to our attention.
I fantastic customer service customer service to ask for…
I contacted customer service to ask for some clarification regarding the purchase of a charging cable (I had lost mine) and they sent me a new one completely free of charge, not even shipping costs. Really BRAV! I'm completely satisfied!
8 January 2026
Unprompted review
Reply from Gardpro
Hi,
Thank you for sharing your experience. We’re very pleased to hear that our customer service was able to assist you quickly and effectively. Your satisfaction is extremely important to us, and we truly appreciate your kind words.
Kind regards,
GARD PRO TEAM
Perfect
My previous smartwatch was a Garmin. This one has more features, is just as accurate at tracking GPS routes, and is very nice. The battery was at 86% when I received it, and after 10 days of use, it's at 72%.
The app is simple and intuitive. Connection is immediate. The manuals, both for the watch and the app, are in perfect Italian.
15 January 2026
Unprompted review
Reply from Gardpro
Hi,
thank you for sharing such detailed feedback. We’re happy to hear that the smartwatch meets your expectations in terms of features, GPS accuracy, battery performance, and ease of use. It’s also great to know that the app and manuals contribute to a smooth and intuitive experience.
Kind regards,
GARD PRO TEAM
The product is beautiful and of excellente quality, with attention to every detail.
First of all, the kindness and professionalism of the staff who assisted me until my purchase arrived. The product is fantastic, sturdy and well-made, with attention to every detail. I definitely recommend it.
8 January 2026
Unprompted review
Reply from Gardpro
Hi,
Thank you for sharing your experience. We’re very pleased to hear that you appreciate the quality, craftsmanship, and attention to detail of the product, as well as the support provided by our team. Your recommendation is truly appreciated.
Kind regards,
GARD PRO TEAM
DO NOT TRUST THIS COMPANY
Received our 2 watches and both were faulty given inaccurate information & data. Sent email it’s bounced back not a valid address found another email eventually went through, received one back the next day telling me to reset watch & app still not correct, so asked for a full refund. I then had to go through a portal very confusing buy a returns label at a cost of £1 then had to take it to a parcel drop of point. To be on the safe side I decided I would at a cost to me off £10.25 get it special delivery and signed for. Thank god I did as it was returned to me the next day with refused on the parcel. So if I had not off done that the parcel would have gone missing. I have now done a chargeback at they don’t refund until they have watches back.
5 January 2026
Unprompted review
Reply from Gardpro
Hello Jennifer,
I'm sorry, this is a genuinely poor experience and I understand your frustration. Two faulty watches, an email address that bounced, a confusing returns process with costs falling on you, and then a parcel returned to you marked "refused" is a series of failures we need to look into properly, not the standard we want. I'd like to get this resolved for you and make sure the return and refund are sorted correctly. Please email us at support@gardpro.com with "Trustpilot" and your order number in the subject line and we'll prioritise it. If a chargeback is already in progress that's completely understandable, and we'll work with it rather than against it.
Regards,
The GARD PRO Team
Watch never delivered
The watch never arrived. The tracking reference reports package in transit, 3 days beyond the latest announced delivery date. Customer service reached by email or instant message but received no response. Don’t buy from them. It’s a scam
3 January 2026
Unprompted review
Reply from Gardpro
Hello Valerio,
I'm sorry, and I understand your frustration. A watch that hasn't arrived, tracking stuck "in transit" past the delivery date, and then no reply when you tried to reach us by email and chat, is not the experience we want and not how this should have gone. I'd like to track down your parcel and get this resolved properly for you. Please email us at support@gardpro.com with "Trustpilot" and your order number in the subject line, and we'll prioritise it and look into both the shipment and why your messages went unanswered. Thank you for flagging this.
Regards,
The GARD PRO Team
Bought a watch off this company for my…
Bought a watch off this company for my partner birthday the watch never arrived spoke to customer service they assured me they would send a replacement when the item came was just a watch band no watch in the box I messaged customer service again had no response off them clearly scamming customer trading standards have been contacted now I'll leave it to them thanks lee
5 November 2025
Unprompted review
Reply from Gardpro
Hello Lee,
I'm sorry, this isn't the experience anyone should have, and I understand your frustration. A birthday gift that didn't arrive, then a replacement parcel that turned up with only the band and no watch, and then no reply when you chased it, is a series of failures on our side and I want to get it put right for you properly. Please email us at support@gardpro.com with "Trustpilot" and your order number in the subject line, and we'll pick it up directly and prioritise it. We'll of course fully cooperate with any enquiry, but I'd genuinely like the chance to resolve this for you first.
Regards,
The GARD PRO Team
Responsive customer support team / Asistenta clienți molton reattivo…
GARD PRO has a staff with great customer service attitude, very responsive - I was well impressed by their quick response when I needed and asked for support, it actually happened during traditional end of the year holiday time - THANKS!/ GARD PRO ha uno staff molto reattivo. Sono rimasto molto colpito dalla loro rapida risposta quando ho avuto bisogno e ho chiesto supporto, durante il tradizionale periodo delle vacanze di fine anno - GRAZIE MILLE!
23 December 2025
Unprompted review
Reply from Gardpro
Hi,
Thank you for sharing your experience. We’re very pleased to hear that you appreciated the responsiveness and professionalism of our support team, even during the end-of-year holiday period. Your kind words are truly appreciated.
Kind regards,
GARD PRO TEAM
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