I bought a Gard Pro Ultra 3 watch. Everything was working ok, then the apps stopped showing me "sleep data" and sometimes showed no data at all. Got in contact with Gard Pro help service and the tech... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product works very well, I have been using it for about 2 weeks now. You need to change your couriers in Australia, firt shipment lost in melbourne and never made it to Adelaide, second shi... See more
Company replied
The watch I purchased was not appropriate for me. It was difficult for me to read, in particular certain values that I was tracking and would access frequently while on the move. GuardPro was very res... See more
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Overall very satisfied with the device, just find the step tracker you need to swing arms full to record proper steps. Other than that the whole experience is great.
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Company details
Written by the company
To create the ultimate sports watch, we brought every element together for unparalleled performance. - Gard Pro ©
Contact info
United States
- support@gardpro.com
- gardpro.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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I got what I ordered and promptly…
I got what I ordered and promptly delivery with updates too . Good quality product
21 September 2026
Unprompted review
Reply from Gardpro.com
Hello Madonna,
It’s great to know your order arrived promptly and that the updates kept you informed along the way. Even better that you’re happy with the quality of your Gard Pro. Thanks for sharing your experience with us!
Kind regards,
GARD PRO TEAM
Still too early to evaluate this watch
Still too early to evaluate this watch. But the first problem I’ve had was the battery does no sufficiently hold its charge. Requires charging daily
Have turned off watch after charging and overnight the charge has drain to 70% capacity. Not using any features to see if any were the problem.
I have GAURD PRO ULTRA 2+
17 September 2026
Reply from Gardpro.com
Hi David,
Thank you for the review and for giving the watch time before judging it. Needing a charge every day isn't what we'd expect, so we'd like to look into it. Please reach out to us at support@gardpro.com with your watch model and we'll check what battery life you should be seeing and whether any settings are draining it.
Regards,
The GARD PRO Team
The Gardpro watch is terrific
The Gardpro watch is terrific. Very impressed!!!
3 October 2026
Unprompted review
Reply from Gardpro.com
Hello John,
We love hearing how impressed you are with your Gard Pro! Thanks for the fantastic feedback, and we hope you continue to enjoy your watch.
Kind regards,
GARD PRO TEAM
Great service and great product
Great service and great product, have been a user of guardpro for 2 years.
1 October 2026
Unprompted review
Reply from Gardpro.com
Hello Paul,
Two years with Gard Pro means a lot to us! We’re really pleased you continue to be happy with both your watch and the service you receive. Thanks for your continued support, Paul!
Kind regards,
GARD PRO TEAM
Honestly
Honestly, I did not expect to write a review as I was already impressed with the initial product and the warranty. When my initial device developed a slight issue, I reached out to Gardpro and they reviewed and responded in a timely manner. They really stand behind this product. For that I’m grateful and will continue to use this product versus others on the market. Thanks team for a job well done.
25 September 2026
Reply from Gardpro.com
Hello Leslie,
Your trust in Gard Pro and your decision to continue choosing us really mean a lot. We’re especially pleased our team was there when you needed us and made the warranty process a positive experience. Thank you for such thoughtful feedback and for your continued support, Leslie!
Kind regards,
GARD PRO TEAM
Excellent watch
Excellent watch. Delivers on quality. Still on first charge,and it’s been over 10 days Delivering on performance & functionally by far.
25 September 2026
Reply from Gardpro.com
Hello Francis,
Over 10 days on the first charge is a fantastic start! We’re really pleased you’re impressed with the quality, performance and features of your Gard Pro. Thanks for sharing your experience.
Kind regards,
GARD PRO TEAM
Really disappointed in the lack of…
Really disappointed in the lack of sleep tracking working, returns not as straight forward as it should be. Reluctantly excepted a discount without warranty on the product.
2 October 2026
Unprompted review
Reply from Gardpro.com
Hi Shaun,
Thank you for the review, and we're sorry the sleep tracking didn't work for you and that the return process wasn't as straightforward as it should have been. We can see this was handled with you directly, and we'll pass your feedback on the returns process to our team.
Regards,
The GARD PRO Team
Very helpful for information on…
Very helpful for information on projects.
2 October 2026
Unprompted review
Reply from Gardpro.com
Hello Martina,
Great to hear you found the information helpful! Thanks for taking a moment to share your experience with us, Martina.
Kind regards,
GARD PRO TEAM
They didn’t want to pay me back after I…
They didn’t want to pay me back after I received a broken watch I been talking to them for one month and nothing change they want to send another watch but I said that I don’t want to I want the money back and they refused to when I write a message to them they juste take ai to respond me they don’t care about the costumer don’t buy you will waste your money
24 September 2026
Reply from Gardpro.com
Hi Logan,
We're sorry to hear you've been going back and forth on this for a month without a resolution you're happy with. For a broken watch, our standard process is a repair or replacement under warranty, a refund generally applies within the 30 day return window instead, so if you're within that period please let our team know and we'll look at what's possible. Please continue the conversation with us at support@gardpro.com so we can get this sorted for you properly.
Regards,
The GARD PRO Team
My son loved it as it was a present for…
My son loved it as it was a present for his birthday. Great battery and very handy for notifications. Thanks very much.
17 September 2026
Reply from Gardpro.com
Hello Brendan,
What a lovely birthday gift! We’re so pleased your son is enjoying his Gard Pro, especially the battery life and handy notifications. Thanks for sharing this with us.
Kind regards,
GARD PRO TEAM
Gard pro customer support is very helpful
Gard pro customer support has been very helpful and responsive to my questions. They work with you to resolve your issues.
25 September 2026
Unprompted review
Reply from Gardpro.com
Hello Pat,
It means a lot to know you felt well supported by our team and received the help you needed. We always want our customers to feel heard and looked after. Thanks for the kind words about our support, Pat!
Kind regards,
GARD PRO TEAM
Gard pro is amazing
Gard pro was amazing when my watch got damaged. They sent me a brand new watch free of charge!!! That kind of service will keep me coming back!
24 September 2026
Reply from Gardpro.com
Hello Dennis,
We’re so glad our team could take care of you and make the experience a positive one. Knowing that our service has earned your trust and that you’d come back to Gard Pro means a lot to us. Thanks for the wonderful feedback, Dennis!
Kind regards,
GARD PRO TEAM
Brilliant service Great product
Great service, Great customer service, Brilliant prices Brilliant product
3 September 2026
Unprompted review
Reply from Gardpro.com
Hello Matthew,
We love hearing that you’re happy with the whole experience, from the product and price to the service you received from our team. Thanks for such positive feedback and for choosing Gard Pro, Matthew!
Kind regards,
GARD PRO TEAM
It’s good for looking after health 🤏🏼
I got a pink watch series health 4 and I absolutely love it it’s tracks my overall health my mood my steps my heart rate my sleep and my work outs the service is incredible and I would definitely order from them again 🤏🏼💞💅
31 August 2026
Unprompted review
Reply from Gardpro.com
Hello Katie,
Your pink Health 4 sounds like it’s getting plenty of use already! It’s great that you’re enjoying everything from tracking your steps and workouts to your sleep and other wellness features. We really appreciate your kind words about our service too, and we’d be delighted to welcome you back in the future!
Kind regards,
GARD PRO TEAM
The product that you sold me is not the…
The product that you sold me is not the same of the one I need
24 September 2026
Reply from Gardpro.com
Hi John,
We're sorry to hear the watch you received isn't what you were looking for. We'd be happy to help you exchange it for the right one or process a return, please reach out to us at support@gardpro.com with your order number so we can sort this out.
Regards,
The GARD PRO Team
Excellent
Easy to order and to understand, quick delivery and very helpful customer service
23 September 2026
Reply from Gardpro.com
Hello Chris,
Lovely to hear everything was straightforward from placing your order to receiving it. We’re also glad our team was helpful along the way. Thanks for the kind feedback and for choosing Gard Pro!
Kind regards,
GARD PRO TEAM
The customer assistance technician was…
The customer assistance technician was extremely helpful and understanding to the issue and feedback i submitted to improve the hiking workout app.
25 September 2026
Unprompted review
Reply from Gardpro.com
Hello Michael,
It’s lovely to hear you felt listened to and well supported by our team. We really appreciate you taking the time to share your ideas for improving the hiking workout feature, and we’re glad our team could make the experience a positive one. Thanks, Michael!
Kind regards,
GARD PRO TEAM
These watches are nothing but the best…
These watches are nothing but the best !!
If anyone is looking for something that is TOP QUALITY this is it hands down !
Every one buying those 1000$ 2000$ watches I paid 150$ tops and this has more futures than any other watches out there !
So again double check what you’re looking for before making any decisions… GARD PRO IS WEAR ITS AT …
29 September 2026
Unprompted review
Reply from Gardpro.com
Hello Timothy,
Your enthusiasm for your Gard Pro really comes through! We’re so glad you’re impressed with the quality, features and value your watch offers. Thanks for such an enthusiastic recommendation and for choosing Gard Pro!
Kind regards,
GARD PRO TEAM
I had a faulty watch
I had a faulty watch , and gardpro fully replaced the watch, very quick. Cannot fault that service
17 September 2026
Reply from Gardpro.com
Hello David,
We’re really pleased our team could take care of everything quickly and get your replacement to you without any hassle. It’s great to know the service left such a positive impression. Thanks for the kind words, David!
Kind regards,
GARD PRO TEAM
Watch is okay - no wow factor though!
I got the Gard Pro 4 - it's okay, but nothing special really. Instructions are not brilliant, watch faces are quite limited and notifications seem to come through very randomly, despite me receiving What's App and text messages on my phone.
I think it's a shame that the company have obviously spent lots of money on advertising their product, but the customer support and basics like user guides, don't seem to have had the same investment. It does feel a bit like a scam to me.
I'll look into sending it back within the 30 days, but suspect that this could be problematic.
23 September 2026
Unprompted review
Reply from Gardpro.com
Hi Graeme,
Thank you for the honest feedback. Sorry to hear the watch has felt underwhelming overall, and we appreciate you flagging the instructions and watch face selection, that's useful for us to pass along. On notifications coming through inconsistently, it's worth checking that WhatsApp and messages are enabled under Device > App Reminder / SMS Reminder in the GARD PRO FIT app, and that Bluetooth and notification permissions are fully allowed on your phone, that's usually the cause of gaps like this. If you do decide to return it within the 30 days, the process is straightforward, just reach out to us at support@gardpro.com and we'll walk you through it.
Regards,
The GARD PRO Team
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