Easy to make my order , delivery was quick. I didn't delay in potting them into larger fibre pots and made sure they were watered, they have been kept on window sill. But since then four of these wa... See more
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I ordered Aubrieta Katie Mix plugs on the 5/9/26 and they arrived on the 11/9/26. That is what I call quick delivery. The plant plugs were in excellent condition. They were planted out on the 18/9/2... See more
Company replied
My pre-planted hanging baskets arrived in great condition but sadly the mix of colours hardly matched the photos in the listing on the email I received as there appeared to be only two colours. Howev... See more
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Our hanging baskets arrived in good order and in really good time. Mistakenly, I thought they were the wrong type but after sending you an email to explain I realised they were the correct ones aft... See more
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Company details
Written by the company
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Contact info
United Kingdom
- gardeningdirect.co.uk
4.2
Great
25K reviews
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Plants arrived as expected
Plants arrived as expected, now doing quite well in their new home.
23 September 2026
Reply from Gardening Direct
Hello,
We are delighted to hear that your order reached you safely and that your new greenery is thriving so well. Thank you for taking the time to share your positive experience with us!
Kind regards,
Gardening Direct Customer Service
Great plants carefully packed and fast…
Great plants carefully packed and fast delivery by courier.Thank you.
29 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that you were happy with your great plants, the careful packaging, and the swift courier service. Thank you very much for taking the time to share your lovely feedback with us!
Kind regards,
Gardening Direct Customer Service
Winter Bedding Plants
Plants received were as good as ever and appear to be growing well.
30 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your recent order arrived in great condition and that your new greenery is establishing itself and growing so well. Thank you for taking the time to share your positive feedback with us!
Kind regards,
Gardening Direct Customer Service
Hi some nice pansy for the winter…
Hi some nice pansy for the winter months hope they are as nice as my hanging baskets were for the summer delivery was ok no problem plants in good condition just to hung up
23 September 2026
Reply from Gardening Direct
Hello,
We are delighted to hear that your winter plants arrived safely and in good condition. We hope your new pansies bring just as much brightness and joy to your garden as your summer hanging baskets did. Thank you so much for your kind five-star review and your continued support.
Kind regards,
Gardening Direct Customer Service
Non delivery of parcel
The parcel was never delivered and I have checked with neighbours and they have never seen it
30 September 2026
Reply from Gardening Direct
Hello,
Thank you for your feedback. We're sorry to hear your parcel never arrived. If you haven't done so already, please contact us at cs@gardeningdirect.co.uk with your order details and we'll be happy to take a look.
Kind regards,
Gardening Direct Customer Service
Always deliver on time.Plants arrive in…
Always deliver on time.Plants arrive in great condition and value for money.
29 September 2026
Reply from Gardening Direct
Hello,
We are so delighted to hear that your orders consistently arrive promptly, in excellent health, and offer great value. Thank you very much for taking the time to share your positive feedback with us!
Kind regards,
Gardening Direct Customer Service
Communication all through the process…
Communication all through the process at each step of the journey
Plants arrived when due and in great condition
30 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that you were kept updated throughout your order journey, and that your plants arrived right on schedule in fantastic condition! Thank you for sharing your wonderful feedback.
Kind regards,
Gardening Direct Customer Service
Excellent service
Always well packed. Bulbs in great condition. One missing item sent once notified. Excellent service as ever.
23 September 2026
Reply from Gardening Direct
Hello,
Thank you for sharing your feedback. We are happy to hear that your items arrived safely and that our team quickly resolved the issue with your order to provide reliable support.
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We are so pleased to hear that your greenery arrived so quickly and met your expectations for great quality. Thank you for taking the time to share your wonderful experience with us.
Kind regards,
Gardening Direct Customer Service
Wallflowers. Plants arrived when expected and in…
Plants arrived when expected and in good condition.
29 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your items reached you on schedule and in wonderful shape. Thank you so much for taking the time to share your positive feedback with us!
Kind regards,
Gardening Direct Customer Service
Easy to order and pay for
Easy to order and pay for. Plants all arrived in excellent condition, very nicely packed so no damage to them. Very good price too and look forward to spring when they all come into bloom. Very happy with this transaction.
22 September 2026
Reply from Gardening Direct
Hello,
We are delighted to hear that your ordering experience was smooth and that your plants arrived safely in fantastic condition. Thank you for your kind feedback, and we hope you thoroughly enjoy watching them bloom when springtime arrives!
Kind regards,
Gardening Direct Customer Service
Use this Company for most of my plants…
Use this Company for most of my plants for the garden and they have a great selection and in great condition,the reason for not 5 Stars is I feel the delivery at times seems to be an issue and does need their attention for the future.
29 September 2026
Reply from Gardening Direct
Hello,
We are glad you enjoyed our wide variety of healthy garden greenery. Thank you for your review and for being a loyal customer. We appreciate your constructive feedback regarding shipping delays and are currently working with our logistics partners to improve our transport times for your future orders.
Kind regards,
Gardening Direct Customer Service
good quality plants at a good price…
good quality plants at a good price doing well now we,ve had rain
28 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your plants were of great quality and value, and that they are thriving now after the recent rainfall. Thank you very much for sharing your wonderful feedback with us!
Kind regards,
Gardening Direct Customer Service
Very happy arrived in good condition…
Very happy arrived in good condition ready to plant out
29 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your items arrived healthy, safe, and ready for your garden! Thank you very much for taking the time to share your delightful experience with us.
Kind regards,
Gardening Direct Customer Service
Came as expected
Came as expected, well packed and doing well now they are planted in the garden
29 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your order arrived as expected and was safely packaged. It is wonderful to know your new additions are thriving now that they have been settled into the garden. Thank you for taking the time to share your positive feedback!
Kind regards,
Gardening Direct Customer Service
first class service
first class service from a company that cares for its customers and provides them with a great product.
21 September 2026
Reply from Gardening Direct
Hello,
We are so delighted to hear that you experienced exceptional service from our team and are happy with your wonderful purchase. Thank you so much for taking the time to share your lovely feedback with us!
Kind regards,
Gardening Direct Customer Service
Reply from Gardening Direct
Hello,
We are so pleased to hear that your bulbs arrived right on schedule and that everything was in perfect order! We truly appreciate your continued support and kind feedback.
Kind regards,
Gardening Direct Customer Service
More almost dead plants
More almost dead plants - slightly different this time as they were delivered on time, so must have been sent in that condition! Won't be wasting my money with them again.
28 September 2026
Reply from Gardening Direct
Hello,
We are deeply sorry to hear about the poor condition of the plants you received. We completely understand your disappointment, especially since they arrived promptly. Your feedback has been noted, and we will be reviewing this with our team to ensure better quality control moving forward.
Please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
Feel cheated
The offer on the pansies was buy one get one free and I never received the free pack
28 September 2026
Reply from Gardening Direct
Hello,
Thank you for your feedback. We regret that your missing promotional items were not included. Any offers are redeemed using an offer code. If this was not used at the time of placing your order then the free item would not register on the system.
If you believe you did use the offer code but are still missing the free item then please contact us at cs@gardeningdirect.co.uk with the subject Trustpilot Review and your order number so we can help resolve your issue.
Kind regards,
Gardening Direct Customer Service
Packed in strong boxes
Packed in strong boxes. All plants in excellent condition .Decent size healthy plants. Very happy.
28 September 2026
Reply from Gardening Direct
Hello,
We are so pleased to hear that your order arrived safely in sturdy packaging and that you are delighted with the size and health of your new plants. Thank you for taking the time to share your wonderful feedback with us!
Kind regards,
Gardening Direct Customer Service
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