Gardening Direct Reviews 23,675

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that plants arrive healthy and robust. The delivery service is frequently highlighted for its speed and efficiency, with many consumers appreciating the careful packaging that ensures items arrive in excellent condition. People also commend the overall service, finding it reliable and satisfactory. However, some customers also noted issues with their orders, including receiving incorrect items or plants that were smaller than expected. A few people experienced problems with delivery, such as late arrivals, damaged packaging, or incomplete orders, which occasionally led to plants arriving in poor condition.

What people talk about most

Product

Users describe positive interactions with the product. Many customers report that plants arrive healthy,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the quality of the plants,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt and quick delivery times,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and praised... See more

Service

Customers had positive experiences with service. Many reviewers praise the fast and efficient service, with... See more

Based on these reviews

Rated 4 out of 5 stars

I bought begonias, petunias and geraniums. The begonias and geraniums have done well but I have lost a third of the geraniums and the others though they now have 6 leaves are very small. All arrived i... See more

Company replied

Rated 4 out of 5 stars

Fairly good percentage of delivery were ok but quite a few plants did not survive the journey and some were replaced on request. Also 2 items chosen were not sent as unavailable which was disappointin... See more

Company replied

Rated 4 out of 5 stars

The plants were in good condition but very very dry. The packing was excellent. The plug begonias were a lot smaller than I would have liked and a few of the little pods were empty. Having said that t... See more

Company replied

Rated 5 out of 5 stars

My plants arrived within a few days, were in excellent health and superbly packaged. I liked the fact I could buy a pre selected variety of hanging basket plants that work together. And the 60 plug... See more

Company replied


Company details

  1. Garden

Written by the company

Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 1 out of 5 stars

I’ll know better in future that when…

I’ll know better in future that when you start offering a buy 60 get 60 free what you mean is that we’ve got too many in stock and can’t sell them by which time they have grown too much and are just a tangled mess. Very very poor quality plant. Really disappointed given the previous orders I’ve received before.

10 April 2026
Rated 1 out of 5 stars

D F Beeson Trailing Begonias

As per my complaint to the company, the begonias were received in a poor state. Despite the carton bearing an arrow indicating "upright", the carton was left on its side. When the carton was opened, the plants looked frail & leggy. I needed all 40 of the plants, but only 39 were delivered, & despite my best efforts, I don't believe all of these will survive.
When I pointed this service failure to the company, they said they were too busy to address this complaint.

9 April 2026
Rated 5 out of 5 stars

Looked after my order.

There was a bit of a mix up in the order, but it was satisfactorily sorted out. The plugs arrived and, I have to say I’ve often had plugs arrive in the post over the years, but these were the freshest and healthiest I’ve ever had. Very good!

10 March 2026
Rated 5 out of 5 stars

Well it’s easy to do great

Well it’s easy to do . to get the plants you want. my husband is the one that usually gets them ordered as he is the gardener so all round it makes life easier. quality as well.

9 April 2026

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