Reviewing the various options on the web, and having spoken to the company we decided to purchase 2 flat Armed Benches. I prefer to speak to people as an elderly OAP as opposed to ordering on line. P... See more
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Review summary
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Reviews shaping this summary
I found the perfect wedding present bench on the excellent website. Then I phoned to discuss it. Callan responded and instantly understood that I wanted engraved names, dates and a Maclachlan crest.... See more
Company replied
Absolutely delighted with my two new garden chairs. Sloane and Sons promise next day delivery and they did just that. The chairs are really good quality, just as described and although flat packed wer... See more
Company replied
Lovely furniture, good value for money. Looks exactly like the furniture on the website and no flaws. Excellent customer service, prompt reply to questions. It would be helpful if Palletforce updated... See more
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Company details
Written by the company
Established in 1989 Sloane & Sons specialise in teak garden furniture such as benches, dining and lounge furniture. Our USP is that since 1989 we have manufactured ALL of our cushions and soft furnishing here at our purpose built facility in Burton on Trent. Unlike our competition who still import cheap foam and cushions we maintain our manufacturing heritage. Our grade A teak furniture is suited to domestic and commercial use.
Contact info
Unit 1C Lancaster Park, DE13 9PD, Burton On Trent, United Kingdom
- 01283576812
- sales@gardenbenches.com
- gardenbenches.com
4.5
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good find
Great communication, with an offer of delivering the furniture a day earlier to fit in with our prior arrangements. Instructions were clear and easy to understand and table essy to assemble. Furnature looked well made and solid. I can't comment any further on the furniture as it went straight under covers to protect it during the coming winter. Would definitely use this company again.
5 November 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for taking the time to leave us such a lovely review Helen. We’re really pleased we could arrange the delivery to fit in with your plans and that you found the assembly straightforward. It’s also great to hear you’re happy with the quality and solid construction of your new furniture. We hope you get plenty of enjoyment from it when the covers come off! Thank you for choosing Sloane & Sons, and we’d be delighted to welcome you back in the future.
Love my bench
I contacted Sloane and Sons as I was looking for a memorial bench. I spoke to Edward in the first instance and then Callan they could not have been more polite, kind and helpful. The bench was delivered by Dan yesterday and he was also very kind. He manhandled the bench into place for me and it looks lovely. I am so pleased. I would definitely recommend this company and would definitely use them again
19 November 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your lovely review and recommendation. We’re delighted that Edward, Callan and Dan were able to make the process of choosing and delivering your memorial bench as easy as possible. We know how special a memorial bench can be, so it’s wonderful to hear that you’re so pleased with how it looks. We’ll be sure to pass your kind words on to the team.
Thank you again for choosing Sloane & Sons.
Sometimes its when things go wrong true…
Sometimes its when things go wrong true colour's come out .Bought two benches one one was damaged .The other was perfect and recommended. 3 pictures and an email and replacement sent .Could not ask for better customer service. 10/10
19 November 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your kind review Stephen. We’re sorry one of your benches arrived damaged, but we’re delighted we could get a replacement sorted quickly and that you were happy with the service. It’s great to hear the other bench arrived perfectly too. Thank you for your recommendation and your 10/10 — it really means a lot to us!
Good quality Teak Garden furniture
My experience with this company was efficient, with good communication, great product quality, and speedy delivery. I ordered the Burford 3 seater sofa and a teak patio coffee table with a large protective cover from Gardenbenches.com. The order went through quickly, and the items arrived at my home just two days later. The delivery driver was very helpful in getting the items into my garden.
The furniture quality is really good and as described. It was not flat-packed, which was a relief, and could be immediately put into place in my garden. There is a 12 month warranty on all items.
There was a small mix-up over the delivery date, but Edward Sloane and Callan handled this professionally; with great communication sorting things out.
I got a sale price plus the Black Friday discount on all items, which made the sofa an extremely good deal. The Burford 3 seater sofa, with the sale price and extra Black Friday discount, was £561.75. However, note that the protective item, the "Cover For Burford 3 Seater Sofa" (Large Bosmere Ultimate Protector), is also listed as available on Amazon for what is essentially its normal price (£44.35).
I would recommend this company for really good quality teak garden furniture at a genuine sale price, speed of delivery, and good communication both on email and phone.
7 November 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for sharing such detailed and thoughtful feedback. We’re really glad to hear that your experience felt smooth, from the ordering process through to the speedy delivery and getting everything set up in your garden. It’s great to know the Burford 3 seater sofa and coffee table arrived ready to use and met your expectations on quality.
We appreciate you mentioning the small delivery-date mix-up and are pleased that Edward and Callan were able to get everything sorted quickly for you. Your note about the protective cover is also helpful, and we’re glad you were able to take advantage of the sale and Black Friday discounts to get a great deal overall.
Thank you again for your recommendation. It means a lot, and we hope you enjoy your new furniture for many seasons to come.
Excellent Products and Top Notch Service
Sloane & Sons are an excellent company to deal with. Their products are top quality, prices very competitive and their customer service is excellent.
Having had one Lutyens 3 seater chair delivered, I was so impressed with it that I bought another and was, again, delighted with the experience.
Edward and Callan are very helpful and customer friendly. Deliveries are rapid and on time. They just keep their promises!
I wish more companies were like this.
27 October 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful feedback Roger! We’re thrilled to hear how happy you are with your Lutyens benches and that you chose to return for a second one — that’s the best compliment we could receive.
Edward, Callan, and the whole team really appreciate your kind words. We always aim to deliver high-quality products and reliable service, so it’s great to know we’ve met your expectations.
We hope you continue to enjoy your benches for many years to come!
Kind regards,
The Sloane & Sons Team
Dubious delivery practices
Sadly although the quality of the bench I ordered is very good and would have merited 5 stars, there are some extremely dubious business practices being employed by the delivery firm, DHL in this case. The order confirmation from Sloane and sons states very clearly that the delivery “must be checked’ on delivery otherwise you cannot make a claim for any damage.
Today my bench was delivered (Order #GBM041272). The delivery man didn’t ring the bell (I was in), left the bench in the porch and a subsequent email from DHL has my name as having accepted it. Complete fiction. Luckily there was no damage in this case, but shocking business practice as I would have been liable for any damage!
28 October 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for taking the time to share your feedback. We’re very pleased to hear that you’re happy with the quality of your bench, but we’re genuinely sorry to learn about your experience with the delivery.
We completely understand your concern — customers should always have the opportunity to inspect their order upon delivery, and it’s unacceptable if the driver failed to follow the correct procedure. We’ll be raising this directly with DHL to ensure this doesn’t happen again, as accurate delivery records and customer satisfaction are extremely important to us.
We’re glad there was no damage in your case, but we appreciate you bringing this to our attention. Your feedback helps us improve both our service and the standards of our delivery partners.
Kind regards,
The Sloane & Sons Team
I ordered a bench from this company…
I ordered a bench from this company some weeks ago and despite a claim that they provide next day delivery it never arrived. They blamed DHL for the problem but in the end after numerous promises of delivery which never happened I asked for a refund. After another week of waiting I still haven't received a refund. I would not recommend this company until they change their delivery company
8 October 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Hi Alison,
What a disaster this has been – and I completely understand your frustration.
While the blame largely lies with DHL’s gross mishandling, the contract is ultimately with us, and we take full responsibility for the inconvenience and poor experience you’ve endured. Please accept my sincerest apologies.
I want to assure you that your feedback – along with similar concerns from other recent customers – has prompted us to urgently review our courier partnerships. We are now in active discussions with FedEx to take over our logistics, as it’s clear that DHL has overextended themselves operationally and are no longer meeting the standards we require. That said, their lack of communication is inexcusable, and we are treating this matter with the seriousness it deserves.
To clarify, our deliveries are typically set to be left in a safe place without requiring customers to be home – something that works well in 90% of our 600 weekly consignments. Unfortunately, that clearly wasn’t the case here.
Regarding your refund request from Friday, October 3rd – I can confirm it was processed, and per our terms, it should reflect back on your original payment method within 5–7 business days.
We truly hope this experience hasn’t put you off completely. Should you give us another try in future, we’d be happy to arrange delivery via our own team if we’re in your area.
Once again, Alison, thank you for your honest feedback – we’ve taken it very seriously.
Best regards,
Ed
Henley Bench Three Seater
I recently purchased a Henley Teak Commercial Bench 3 Seater 1.5m from Sloane & Sons to replace an existing teak bench. The standard of both materials and construction used in the Henley bench is much superior and if I say we are pleased with our purchase then that is an understatement. I have no hesitation in recommending Sloan & Sons, the whole process from order to final delivery was handled extremely professionally and I was kept informed throughout the whole process.
1 October 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful feedback David. We’re delighted to hear that you’re so pleased with your new Henley Teak Commercial Bench and that the quality and craftsmanship exceeded your expectations. It’s also great to know the ordering and delivery process went smoothly for you. Your recommendation means a lot to us, and we hope you enjoy your bench for many years to come!
Good all round experience
Reviewing the various options on the web, and having spoken to the company we decided to purchase 2 flat Armed Benches. I prefer to speak to people as an elderly OAP as opposed to ordering on line. Placed order with Dan, most helpful, date booked. Items arrived via Freightliner, driver was most help in unloading and taking away pallet and outer wrapping. Putting together was simple, just needed a soft headed mallet to tap dowels in, and screwdriver for 4 screws. Many thanks team.
24 September 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thanks, Lars. I’ll be sure to pass on your best to Dan. Thank you for your kind words, and I hope you enjoy the benches.
Kind regards,
Sloane & Sons Teak Furniture
Great product. Friendly and professional
The vendor was friendly and helpful with some complicated liaison arrangements between me the Reverend at the church and the lady based overseas who was ordering the bench. All very professional and a great product. We couldn't be happier.
17 September 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Dear Ben,
Thank you so much for your kind words. We’re delighted to hear that everything went smoothly with the arrangements and that the bench has met your expectations. It was a pleasure working with you, and we’re so pleased you’re happy with both the service and the product.
Kind regards,
Sloane & Sons Teak Furniture
Excellent Turnberry bench & service
Excellent service from start to finish, and a lovely teak bench. The customer service was friendly and efficient. When I emailed a question after their published hours, an immediate reply came back from Ed, their MD, which was impressive in itself!
I had chosen my delivery date, DHL tracking was very easy, and delivery on time.
The wood and bench are lovely, surpassing my expectations, and easy to assemble. The Turnberry is sold as ergonomic and comfortable, and it certainly is. I would recommend the product, the company, and I would buy again. Even the price was good, buying in the sale!
15 September 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful feedback!
We’re delighted to hear that your Turnberry bench has surpassed expectations and that you found the process smooth from start to finish. It’s great to know that the comfort, quality, and service all lived up to our promise – and we’ll be sure to share your kind words with Ed and the team. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Good comms, good bench
I had a really good experience with Sloane and Sons. The bench was on back order, I was slightly concerned I had not seen an email with a delivery date when they came back in stock. An email to them requesting a delivery date resulted in a quick reply with a date.
The bench arrived bang on time, well wrapped and easy to assemble.
5 September 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for sharing your experience with Sloane & Sons. I am delighted that we have met and exceeded your expectations. We hope you enjoy your bench for many years to come.
I highly recommend Sloane & Sons
I highly recommend Sloane & Sons. The team were easy to chat to, fast at responding and did everything they could to get our engraved bench delivered on time. The bench itself is beautiful and was the perfect gift - we couldn't be more pleased. 10/10.
2 September 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
HI Emily,
Thank you so much for your kind words and recommendation! We’re delighted to hear that the bench made the perfect gift and that our team could help make the process smooth and timely for you. Your 10/10 feedback means the world to us, and we hope you enjoy the bench for many years to come.
Memorial Bench
from the moment I contacted Sloane and sons Teak furniture , I was very impressed with the help and advice I received . Nothing was too much trouble and customer service excellent .
When the bench arrived exactly on time , the quality was outstanding . Thank you very much for your service
18 August 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your kind words and wonderful feedback Mr Cook. We’re delighted to hear that our team could provide you with the help and advice you needed, and that your bench arrived on time and met your expectations. Your appreciation means a great deal to us, and we hope you enjoy your furniture for many years to come.
Warm regards,
The Sloane & Sons Team
Amazing service
Amazing service, order arrived ahead of anticipated time and great help from Ed. Thank you!
14 August 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Great news Sophie! I am glad we were able to get your dining set delivered to you next day in time for an event being held. Kind regards Sloane & Sons
Superb Two Seater Lutyens bench,outstanding service
Not only superb quality benches but it is the outstanding personal service that I received from the team. They were most helpful in reassuring me in regard to the quality, advising where I could view local installations-Elvaston Castle. They went the extra mile in helping me with assembly and advising when to expect my delivery. The accessories are great-the cover and bench cushion. I am thrilled with my solid Lutyens bench, encompassing style and quality.
12 August 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Hi Ann,
Thank you so much for your wonderful feedback. We’re delighted to hear how happy you are with your Lutyens bench and accessories. It’s great to know our team’s advice and support made the process easy and enjoyable for you — from viewing an installation at Elvaston Castle to delivery and assembly. We’ll be sure to share your kind words with everyone here. We hope your bench brings you many years of comfort and enjoyment.
Kind regards,
The Sloane & Sons Team
A business which puts customers first !
Great customer service and quality product at a realistic price.
8 August 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you Caroline, I am delighted you are happy with the service you have received. I hope the Sun stays out for a few more weeks yet! Sloane & Sons Teak Furniture
Absolutely brilliant
I ordered a 180cm Henley bench on the 15/7 with extras. The bench arrived on the 17/7 complete with a beautifully engraved plaque. Delivery was to a Bowls Club in a public park which is never an easy task but all worked brilliantly (kudos to pallet force for that one) Everyone very impressed with the style and quality of the bench and cushion. So much so that the following week I ordered a total of 6 cushions for the benches we already have. These arrived just 4 days later as another one had to be made.
Fantastic service (thanks to both Callan and Ed) and 1st class merchandise.
Highly recommended
Fantastic service and quality
15 July 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Hi Barry,
Thank you for your kind words and feedback. I’m delighted Callan was able to oversee everything for you and that you’re happy with both our products and service. Please do keep us in mind for any future projects.
Best regards,
Sloane & Sons Teak Furniture
Another fantastic bench
This is my 2nd bench from this company this year, to replace my ‘cheap bargains’ which I had bought from Amazon ! Not only are the benches excellent quality they look fabulous. Customer service was fantastic…great company, well done.
18 July 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Great news, Christine! I'm delighted we were able to meet—and even exceed—your expectations once again. Here's hoping the sun makes another appearance soon!
Magnificent
Magnificent
I am extremely pleased with the excellent service I received at all stages in selecting a memorial for my son Andrew. Callan thank you so much in guiding me through this difficult period it was much appreciated. Ivor
4 June 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for your kind review, Ivor, especially during such a difficult time for you and your family. I’m truly pleased that Callan was able to assist you with everything you needed, and that you now have a fitting tribute to your son.
Kind regards,
The Sloane & Sons Teak Furniture Team
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