Reviewing the various options on the web, and having spoken to the company we decided to purchase 2 flat Armed Benches. I prefer to speak to people as an elderly OAP as opposed to ordering on line. P... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found the perfect wedding present bench on the excellent website. Then I phoned to discuss it. Callan responded and instantly understood that I wanted engraved names, dates and a Maclachlan crest.... See more
Company replied
Absolutely delighted with my two new garden chairs. Sloane and Sons promise next day delivery and they did just that. The chairs are really good quality, just as described and although flat packed wer... See more
Company replied
Lovely furniture, good value for money. Looks exactly like the furniture on the website and no flaws. Excellent customer service, prompt reply to questions. It would be helpful if Palletforce updated... See more
Company replied
Company details
Written by the company
Established in 1989 Sloane & Sons specialise in teak garden furniture such as benches, dining and lounge furniture. Our USP is that since 1989 we have manufactured ALL of our cushions and soft furnishing here at our purpose built facility in Burton on Trent. Unlike our competition who still import cheap foam and cushions we maintain our manufacturing heritage. Our grade A teak furniture is suited to domestic and commercial use.
Contact info
Unit 1C Lancaster Park, DE13 9PD, Burton On Trent, United Kingdom
- 01283576812
- sales@gardenbenches.com
- gardenbenches.com
4.5
Excellent
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Outstanding from start to finish
Outstanding from start to finish! As I was looking to replace two benches that were starting to fall apart I was looking for something more robust.
I tried various sites but nothing rivalled the choice and quality offered here for the price so I went ahead and ordered.
Communication could not be faulted and delivery expectations were set and surpassed when the driver rang me to say that he could not reach our house (a very narrow bridge on the lane) I went to him and he helped me to unpack the benches to get them in the back of the car and waited as I had to make two trips and he also took the packaging away.
The icing on the cake was that the benches which are very sturdy and great quality came complete - I was dreading d-i-y 😁
4 June 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for your wonderful review John.
We're delighted to hear that you found the perfect replacement for your old benches and that our range, quality, and value stood out during your search.
It's especially pleasing to know that our communication and delivery service exceeded your expectations. We'll be sure to pass your kind comments on to our delivery driver, who will be thrilled to hear that his extra help made such a positive difference.
Most importantly, we're glad you're happy with the benches themselves. We know that avoiding a DIY assembly project can be a welcome bonus, so we're pleased they arrived ready for you to enjoy straight away!
Thank you again for choosing us and for taking the time to share your experience. We hope your new benches provide many years of enjoyment.
Kind regards
Sloane & Sons
Exceptional customer service
I chose a beautiful 5 seat teak set, ordered on a Wednesday and selected delivery for a Friday. When the logistics company decided not to deliver, I called Sloane and sons and spoke to Edward. Within 30 mins, he’d arranged for a separate courier to collect the furniture from the existing courier to deliver to me as promised! Exceptional customer service, thank you!
29 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful review.
We're delighted to hear that you're pleased with your new Burford set and that we were able to ensure your delivery arrived as promised. We understand how important it is to receive your order when expected, and we're glad Ed could quickly arrange an alternative solution when the original delivery plans changed.
Your kind words about our customer service mean a great deal to the whole team. We always strive to go the extra mile for our customers, and it's fantastic to know that this made a positive difference to your experience. I hope the Sun returns soon!
Thank you again for choosing Sloane & Sons. We hope you enjoy your beautiful teak set for many years to come.
Kind regards,
Sloane & Sons Teak Furniture
Lovely table and chairs
Lovely table and chairs. Well made with solid teak beautifully put together. Only spoilt by the wait for delivery but this was warned about. Would recommend.
28 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
hank you for the kind review, Heather. We have been caught out massively this early season with several large commercial orders and people looking to stay at home this summer due to the fuel issues related to the Iran war and people deciding to have a "staycation".
Thank you for buying from us, and I hope the weather continues to be great.
Best wishes,
Sloane & Sons Teak Furniture
garden furniture highly recommended
We ordered the outside garden furniture online from a very detailed and informative website.Order was received on the date quoted.The furniture is excellent quality and the instructions to maintain it is clear and very welcome.
27 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful review Keith. We’re delighted to hear that you found our website detailed and informative, and that your order arrived as promised.
It’s especially pleasing to know that you are happy with the quality of your garden furniture and found the care and maintenance instructions helpful.
We truly appreciate your feedback and thank you for choosing us. We hope you enjoy your furniture for many years to come.
Kind regards,
Sloane & Sons Teak Furniture
One delighted partner
I bought a bench as a Christmas present but it remained boxed for several months until our English climate finally changed to a sunny warm disposition. Assembly was very straightforward taking around 20 minutes with two people, one to hold the pieces in position whilst the dowels were punched into position. The end result? My partner was absolutely delighted!
25 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful review Richard. We’re delighted to hear that the bench made such a special Christmas present and that assembly was straightforward once the sunshine finally arrived! It’s especially lovely to know your partner was absolutely delighted with the finished result. We hope you both enjoy many relaxing moments outdoors with your new bench for years to come.
I hope the Sun continues for us all!
Utter rubbish
Utter rubbish. Bought a bench which was for a memorial purpose 8 yrs ago. Every year I've cleaned and varnished this to maintain its look but also water resistance. Tonight it completely collapsed and is basically firewood now. These benches are not a B&Q proce point and as such expected to get decent lifetime out of them. I was wrong. Potential buyers look elsewhere. They're rubbish
23 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Hello Gary,
Your bench was delivered on 1 December 2017 after you took advantage of our Black Friday sale. I note that the bench has now been in your possession for over eight years.
In your 2026 review, you state that you have "cleaned and varnished every year to maintain its look and water resistance." The honest answer is that we have never recommended varnishing our teak furniture. In fact, quite the opposite. Teak naturally contains oils that help protect the timber, and applying varnish effectively seals the wood, preventing it from breathing as intended. Over an extended period outdoors, this can trap heat and moisture and contribute to the depletion of the timber's natural oils.
If you can point me to anywhere on our website, within our care instructions, or even a recording of a telephone conversation where we recommended varnishing our teak furniture, I will happily arrange a replacement bench free of charge despite the fact that the original is now over eight years old.
Had you referred to our care guidance, or contacted us at any point during the last eight years, we would have advised against varnishing and explained the correct maintenance procedure.
With that in mind, I do feel that describing the bench as "utter rubbish" and stating that "they're rubbish" is somewhat unfair. The bench has provided over eight years of service and has been maintained in a manner contrary to our recommendations throughout that period.
When I first saw the review posted late on a Saturday evening, I genuinely thought it might be a wind-up from a friend. Our live records only go back seven years, but after searching our archives I was able to locate your original order and confirm the delivery date.
I am genuinely sorry that the bench has not met your expectations. However, after more than eight years of outdoor use and annual treatment with a product we have never recommended, I do not believe this experience is representative of the performance customers can reasonably expect from our furniture when it is cared for in accordance with our guidance.
Kind regards,
Ed Sloane
Sloane & Sons Teak Furniture
Absolutely delighted with my purchase
Absolutely delighted with my two new garden chairs. Sloane and Sons promise next day delivery and they did just that. The chairs are really good quality, just as described and although flat packed were super easy to put together, just in time for bank holiday. This was my first purchase from this Company but would buy again.
20 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your wonderful review Denise. We’re absolutely delighted to hear that you’re pleased with your new garden chairs and that our next day delivery service arrived just in time for the bank holiday.
It’s great to know you found the chairs easy to assemble and that the quality matched your expectations. We truly appreciate you choosing Sloane & Sons for your first purchase, and we’re especially happy to hear you’d shop with us again.
We hope you enjoy many relaxing moments in your garden this summer!
Excellent memorial bench provided exacty in accordance with our request
Company was well advertised via Internet search and was clear on what could be provided.
On making contact their representative, Callan, listened to what I wanted and provided good advice on various options, price and delivery period.
A delivery date was agreed and our specific restrictions on delivery time and date were catered for.
Delivery was made exactly at the agreed time and we were notified on the day of the exact time to expect delivery.
The bench once received was exactly as we requested.
Delivery paperwork including confirmation of receipt, completed invoice and maintenance instructions were all wel presented
1 May 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for your wonderful feedback Joe. We’re delighted to hear that you found our website clear and informative, and that Callan was able to provide helpful advice and guidance throughout the process.
We always aim to make the experience as smooth and accommodating as possible, so it’s great to know that the delivery arrangements, communication, and timing all met your expectations. Most importantly, we’re pleased that the bench arrived exactly as requested and that you were happy with the presentation of the accompanying paperwork and care instructions.
Thank you once again for choosing Sloane & Sons Teak Furniture. We truly appreciate your support and hope you enjoy your new bench for many years to come.
Excellent all round so don't look any further!
Very pleased with the bench.
Good quality, Good price, Good service, Good delivery - what more can I say!!!
I would certainly recommend and re-visit should I need another.
Thank you
17 April 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you David, I hope the Sun comes out and stays out soon! Kind regards Sloane & Sons Teak Furniture.
Quality service
We ordered a teak bench which was delivered very quickly and was very well packed. The bench is very strong and extremely well made. We strongly recommend this company for quality and efficiency.
16 April 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Great news Jan! We do not always get it right but are happy to hear such lovely stories when it does! Kind regards Sloane & Sons Teak Furniture.
Extremely pleased!
Extremely pleased with our teak garden bench - excellent quality, excellent value and excellent delivery service.
16 April 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for your wonderful feedback Archie! We're so pleased to hear how happy you are with your teak garden bench and that the quality, value, and delivery all met your expectations.
Your kind words mean a great deal to us, and we hope you enjoy your bench for many years to come.
Sloane & Sons Teak Furniture
Well made product
Well made product, delivered on time, in courteous and helpful manner, an exactly as described
8 April 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you for your kind review! We're delighted to hear that you’re pleased with the quality of your furniture and that everything arrived on time and as expected. It’s great to know our team made the delivery experience smooth and courteous.
We truly appreciate your support and hope you enjoy your teak furniture for many years to come.
Sloane&Sons Teak Furniture
Wedding present bench
I found the perfect wedding present bench on the excellent website. Then I phoned to discuss it. Callan responded and instantly understood that I wanted engraved names, dates and a Maclachlan crest. He organised the artwork which was perfect. I then decided to order a birthday gift chair with lettering and family crest. All of it was done, packed and delivered to a country address exactly on time and the delivery guy couldn't have been more helpful - in the rain! It was all unpacked at 40th birthday party last Sunday surrounded by friends and family and everyone is thrilled to bits. Fabulous quality, fabulous company and superb customer service. Thank you all. Christine Maclachlan
30 March 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Dear Christine,
Thank you so much for your wonderful review — it truly means a lot to us.
We’re delighted to hear how pleased you were with both the wedding bench and birthday chair, and that everything arrived safely and on time for such a special celebration. Callan will be especially pleased to know his help with the design and artwork made the process smooth and enjoyable for you.
It’s fantastic to hear that the pieces were so well received at the party — moments like that are exactly why we do what we do.
We’ll also be sure to pass on your kind words to our delivery team — braving the rain and still providing great service is something we’re very proud of!
Thank you again for choosing us, Christine. It was a pleasure creating these special pieces for you.
Warmest regards,
Ed
Fab, Fab, Fab simple the best!
The customer service and help that I have recieved from this company from start to finish has been amazing.
I first got booked in to view a copy of my bench that was interested in, assembled and got to test for comfort. I loved the bench even more in real context so rang up to ask if able to get the bench assembled and then delivered. Yes they could do that as well... Dan the delivery driver was fab he managed to carry bench to my garden and carefully placed where it was to live! All fab fab fab! Love my new bench and can't recommend Sloane and Sons anymore they just Fab!
13 March 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with us from start to finish.
It’s great to know that viewing and testing the bench helped you feel confident in your choice, and we’re so pleased you love it even more now it’s in your garden. We’ll be sure to pass on your lovely feedback to Dan as well—he’ll be thrilled to hear it!
Your recommendation truly means a lot to us. Enjoy your new bench, and thank you again for choosing Sloane and Sons!
Lovely helpful staff & great product
I ordered a teak bench for my husband’s Christmas present. I was informed at point of purchase it would be delivered when the shipping order arrived. The company or to be exact, Callan, kept me in the loop and as soon as it arrived in their warehouse asked me what day I’d like delivery. I suggested several but the first was in 48 hours. Do 48 hours later, I was the first drop off and Dan in his van had driven all the way from Derby to deliver at 9.30am. Absolutely delightful delivery chap who gave lots of great advice regarding treatment etc. charming staff, great service, terrific delivery by the company and not dhl or another third party. Very chuffed with the bench - just need the rain to stop to enjoy it.
27 February 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for your lovely review!
It was a pleasure helping with the order, and I’m really glad we could keep you updated and arrange a delivery day that worked for you. I’ll be sure to pass your kind comments on to Dan as well — he’ll be delighted to hear them.
We hope your husband enjoys the teak bench, and that the weather soon gives you a chance to sit out and make the most of it!
Thanks again for your kind words and for choosing us.
Best regards,
Callan
Just exceptional!
From the initial phone call to Ed through to timely delivery of the high quality teak garden furniture everything was 5 stars plus!!!!
25 February 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you very much for the kind words Mr & Mrs Cocker. I hope the Sun comes out for us all soon! It's almost Spring....... Best Sloane & Sons
Great experience
Callan was amazing and the whole process was very easy and problem free. The benches arrived on time and are good quality. I would definitely use this company again.
2 February 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Great to hear, thank you for sharing your experience. I hope the bench brings you many happy years of use. Kind regards Sloane & Sons Teak Furniture.
Good quality and value for money, classic design
The benches were delivered and put in place and look really good. Definitely good quality, such good value for money. They look like they will really last.
When I order next time, I might ask if they can supply without their metal name badge, but this can be easily removed if wanted.
14 January 2026
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for taking the time to share your feedback — we’re really pleased to hear that you’re happy with the benches and that they look great in place. It’s lovely to know you feel they’re good quality and value for money, and built to last.
We look forward to working with you again when you’re ready to order next time.
Kind regards,
Sloane & Sons
Brilliant benches and great customer service
Just fantastic. I purchased 2 large benches in mid-December and they were in place within the week. There was great communication between myself and the company via email and phone. On delivery the company could not have been more helpful. This was crucial as the benches were being delivered to a public space and I am out of the country. Callan was a complete Star and we were able to liaise with him. The effort made around scheduling, was hugely appreciated. Dan the driver kept us informed and arrived on time. The situation meant that tight communication was essential and it all worked smoothly due to the professionalism and customer care demonstrated by Callan and Dan. The benches arrived and were put in position as planned and the team, who were waiting for delivery were able to fix them on arrival. Worked like a dream. I can't recommend this company highly enough. The benches look great, are sturdy and if I get the chance I will be purchasing another two! Thanks all!
17 December 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for taking the time to leave such a detailed and generous review. We’re absolutely delighted to hear how smoothly everything worked, especially given the added complexity of coordinating delivery to a public space while you were out of the country.
We’ll be sure to pass on your kind words to Callan and Dan — they’ll be thrilled to know their communication, professionalism, and effort around scheduling made such a positive difference. We always aim to make the process as seamless as possible, so it’s wonderful to hear that everything arrived on time, was positioned as planned, and allowed your team to get straight to work.
We’re also delighted that you’re happy with the benches themselves and really appreciate your recommendation. We’d love to help again if you do decide to add those extra benches in the future.
Thanks again from all of us!
Sloane & Sons Teak Furniture
Two seater bench with engraving
I bought a bench, with additional engraving, and I couldn't have been more pleased with the result. The bench was sturdy and the lettering was done very nicely. Super job!
1 December 2025
Unprompted review
Reply from Sloane & Sons Teak Furniture
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you’re pleased with the quality of the bench and the engraving — it’s great to know the sturdiness and lettering met your expectations. Your kind words really mean a lot to our team. Enjoy your bench, and thank you for choosing us!
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