Gandi.net Reviews 

I still receive tons of phishing emails for scam websites from gandi dot net IANA ID 81

I have been a customer for over a decade and the service has declined from best in class to worst in class. Much more expensive than alternatives and aggressively pushing price increases across the board. Migrating everything out now. Good riddance!

Been a longtime customer and have always received professional competent support from their team. Last week a complex multidomain recovery with mailboxes went wrong, and I needed org. authorizations, proofs of ownership and help in setting things up again. Omar from the support team was professional, competent and basically saved my butt. Many thanks - will stay a customer for a long, long time.

We received prompt support including optimal resolution for our query.

Good support to reinstate my website from Larry and Damien.
I had paid to renew the hosting just prior to the renewal/expiration date but a lesson for all is that it takes at least 24hours to accomplish.
The Chaps were in regular communication and although some if the early advice was not quite thorough, they helped to resolve everything. Thanks

I can only write about Larry, who quickly and professionally helped me with technical issues regarding my email.

Using Gandi.net for years, especially love their free 2 mailbox for first month offer. Prices are cheap and support is really helpful and so fast. Did not need any support for years but when I bought a new domain, had some issues with mailboxes but support team fixed it really quick. Cheap and best customer service.

Thomas was very helpful handle with my request which was a very auncommun one and beber gave up until it was solves.

Un excellent retour de l’interlocuteur qui a pris en charge le ticket, Jérémie.
J'ai obtenue une réponse claire et juste à ma question.

We have been with Gandi for many years and I have always found them to be very helpful. For example, I recently needed an ownership cert. and Larry sent it to me promptly. Happy to continue using them for sure.

Both my initial question and my follow-up were answered promptly and very professionally by Yacine.

Support only open 3.5 hours M-F for chat.
Chat only for accounts or billing issues, no technical support - that has to be tickets.
Tickets take about 12-24 hours per response.

I challenged this on a live chat today stating, that I have an ecommerce client offline. Its Urgent. They cant take money. Their reponse, we get there when we get there. (their actual response).

Disgussted. With dozens of domains, i was exploring and had started creating a custom API in our CRM to make gandi.net our core system provider for hosting and domains. This is their loss now. I have decided to move elsewhere.

Customer Service is important in partnerships, if you want the supportive type of partnership, then Gandi.net is not for you or your business.

Ever since they were bought by "Total Webhosting Solutions", value per price has plummeted. I've paid the elevated price of gandi.net for over a decade because it was a solid service with good functioning and support in a country with reasonable laws, and I felt the value proposition was good. But that value proposition changed when prices were hiked 60% in one year. I've moved on to Porkbun -- hopefully they don't follow the same path of selling out like Gandi.

Two stars because the functioning has been solid for me since they were bought out. But I can't justify more given that this is just a clear money grab -- no reason to stay here when so many good alternatives now exist.

We got the issue fixed eventually, but it took a lot of back-and-forth before they finally identified it in a way that we could fix it. What was happening was that my email was being used as the secondary verification email for a different account (I had control of that account as well), and they don't allow the same email to be associated with two accounts. Once that was clear, it was easier to fix.

Reliable service for domain registrations, email and web hosting. Plenty of documentation for the technical side, but Gandi Customer Service can also help out with level headed solutions for specific problems. Hosted in Europe. Very happy to be there.

had some technical issues (not of gandi's making) support we fast and efficient - all working good now

The only reason this rating is five stars is because that is the top of the scale.

LUCAS was nothing short of amazing. He was patient, knowledgeable, and a consummate professional. He helped me step by step to resolve a problem of my own making that I've been dealing with for about three months now.

I've been with Gandi since 2017, and it's people like Lucas who ensure that I will NEVER want to go anywhere else. Someone PLEASE buy Lucas a pint.

Available, efficient and reactive Support.