Exceptional retail experience My son and husband were helped by Tristran in Henry street with a trade in. To say he gave exceptional attention and friendly warm practical help would be really to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to the Waterford Gabe stop to purchase some Pokemon cards for my child, lady behind the desk saw me come in she said hi and then disappear in the back room, after waiting around 10 minutes for he... See more
Company replied
Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still worki... See more
Company replied
I can't thank Wayne and the blanchsrdsrown shop Manager enough.i ordered an xbox which was second hand 3 days before Christmas and Wayne called on Christmas Eve to say it hadn't shipped but his blanc... See more
Company replied
Company details
Written by the company
GameStop Ireland has a huge selection of new and used games at fantastic prices. Save by trading your old video games at our store locations nationwide. Shop in store or online at GameStop.ie for PS5, XBOX & Nintendo Switch Games, Consoles, accessories, Pop Culture loot and much, much more!
Contact info
Gamestop Ireland, Estuary House, Swords Business Park, K67 X4A3, Swords, Ireland
- hello@gamestop.ie
- gamestop.ie
4.5
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will look for alternative in future
Due to unforseen circumstances I am unable to collect preoerder on midweek release day. Store cant garuntee that the can hold it until Friday (only will hold for 48hours) even though I have it full paid off. Cannot get it changed to delivery and can't cancel over the phone. So need to go to store to cancel and then order online from site once refunded. Joke
2 February 2023
Unprompted review
Reply from GameStop Ireland
Hi Chris,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're very sorry to read that you had a poor experience shopping with us. We try to make our customers’ shopping experience easy and enjoyable, and we deeply regret when breakdowns like this occur.
Please accept our sincere apologies for this experience and we would welcome the opportunity to discuss your concerns further to get a better understanding of the situation. You can reach out to us anytime by sending an email to hello@gamestop.ie.
Best wishes,
GameStop Customer Support
Reply from GameStop Ireland
Hi Eugene,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience with us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Excellent service at Wilton Gamestop!
Recently took advantage of a very good trade in deal for my ps4 upgrading to a ps5.
The staff were very helpful and knowlegable and it was about as quick and easy as I could have hoped for, Shout out To Mike in particular as it was mostly him I was dealing with!
21 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Darragh,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to Mike and the team at the Wilton store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
One of the best Gamestops in Ireland
One of the best Gamestops in Ireland. Great staff always helpfull when looking for anything. One of the staff members that work there, Emmy, has helped me out on a good few occasions. Checking for stock out the back and even finding other stores that had the items I was looking for in stock. Great customer service 👌 Highly recommend Emmy if you need anything in Gamestop 😊
21 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Jake,
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
Helpful staff!
Had an issue with my playstation and had to bring it into the store. The manager was so helpful and polite. He had it sorted for me within the hour and I was able to take it home again. Overall the shop stocks a great selection of games and you can buy vouchers, toys and collectibles.
14 January 2023
Unprompted review
Reply from GameStop Ireland
Hi,
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
The online support was quick
The online support was quick, so helpful and kind
18 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Louise,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience with us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Quick to Reply and Resolve
Contacted Gamestop with a query, they replied to me really quick and had my issue resolved in 5 minutes
19 January 2023
Unprompted review
Reply from GameStop Ireland
Hi,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
WILLING TO HELP :)
They are very helpful, quick reply and willing to assist with everything you need. I will recommend them more than a million times :) !!
Ariadna.
18 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Ariadna,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Game stop Ireland rocks
Kind staff you could chat for ages , very well decorated and good selection go there weekly
16 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Jake,
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
Very good!!!!!
16 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Matt,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience with us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Trade in deal in Ennis
Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still working out cheaper than just buying the console itself as the manager worked his magic. He was fantastic and had everything sorted for me well before the expected time.
14 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Cian,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to the team at the Ennis store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
Absolutely excellent service from Emmy…
Absolutely excellent service from Emmy very helpful and so polite
Will definitely be going back 😀
6 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Harvey,
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
Thank you to chance order Playstation 5…
Thank you to chance order Playstation 5 VR2 set.
31 December 2022
Unprompted review
Reply from GameStop Ireland
Hi Filip,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience ordering with us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
quick and smart
I ordered Playstation @5 digital edition for my sons. I didn't expect to get the parcel so quickly. When
I unpacked it and began to install, I got some questions. It was fantastic that the GameStop team replied to my email the same day. Thank you, guys.
21 December 2022
Unprompted review
Reply from GameStop Ireland
Hi Maryna,
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Rude experience
I just spoke with Gamestop in Midleton, Cork about a PS5 console only through a trade in. We have their loyalty card. The console on its own is sold out but they have the version with God of War. The guy I spoke with was very helpful, then when I asked if I could pay for the console on its own with the trade in and collect it when it came back he suddenly became rude and abrupt, finishing with ‘if you don't want it you can go somewhere else’. I appreciate that he was busy but there was no call for that manner. I hope Gamestop record their calls for training and security purposes so that what I wrote here can be verified.
28 December 2022
Reply from GameStop Ireland
Hi Jack,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're very sorry to read that you had a poor experience shopping with us. We try to make our customers’ shopping experience easy and enjoyable, and we deeply regret when breakdowns like this occur.
Please accept our sincere apologies for this experience. I can see you have since discussed this in further detail with our customer support team who are happy to help if you require any further assistance.
Best wishes,
GameStop Customer Support
Fast delivery ordered heavy item…
Fast delivery ordered heavy item Tuesday night and it arrived early Thurs morn.
22 December 2022
Unprompted review
Reply from GameStop Ireland
Hi Deborah,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience ordering with us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Had a query re order
Had a query re order, really quick response Elizabeth in customer support was fantastic.
20 December 2022
Unprompted review
Reply from GameStop Ireland
Hi Jane,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
10/10 shopping experience and customer service 👏
I have been in and out of GameStop in the square in tallagh a few times over the last 2-3 weeks trying to source a Christmas present for my daughters , and everytime the lads in the shop have went above and beyond to help me out , I can't thank them enough they are very helpful and down to earth I think they are a credit to the company, 1 guy in particular (Darryl) who kept a promise to help me source the perfect gift for my children. 10/10 shopping experience and customer service.👏
9 December 2022
Unprompted review
Reply from GameStop Ireland
Hi Trevor,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to the team at the Tallaght store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
I just bought a PS5 with them and it…
I just bought a PS5 with them and it was delivered very quickly. I also opened a ticket with their support asking about delivery dates and they answered in only a few minutes!
Amazing support and service!
16 December 2022
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you so much for your positive feedback! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority, and we pride ourselves on our exceptional service.
Thank you again for your excellent review and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Excellent customer support went above…
Excellent customer support went above and beyond to help me and make sure I got what I need
A+
14 December 2022
Unprompted review
Reply from GameStop Ireland
Hi Karen,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us. Our customer service team will be thrilled to hear their hard work has paid off!
Thanks again for your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.