Exceptional retail experience My son and husband were helped by Tristran in Henry street with a trade in. To say he gave exceptional attention and friendly warm practical help would be really to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to the Waterford Gabe stop to purchase some Pokemon cards for my child, lady behind the desk saw me come in she said hi and then disappear in the back room, after waiting around 10 minutes for he... See more
Company replied
Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still worki... See more
Company replied
I can't thank Wayne and the blanchsrdsrown shop Manager enough.i ordered an xbox which was second hand 3 days before Christmas and Wayne called on Christmas Eve to say it hadn't shipped but his blanc... See more
Company replied
Company details
Written by the company
GameStop Ireland has a huge selection of new and used games at fantastic prices. Save by trading your old video games at our store locations nationwide. Shop in store or online at GameStop.ie for PS5, XBOX & Nintendo Switch Games, Consoles, accessories, Pop Culture loot and much, much more!
Contact info
Gamestop Ireland, Estuary House, Swords Business Park, K67 X4A3, Swords, Ireland
- hello@gamestop.ie
- gamestop.ie
4.5
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing store, will be missed.
Always loved shopping in my local store. The staff were amazingly helpful. It's a shame that they had to close.
16 December 2024
Unprompted review
Great but not the best
I bought an XBOX controller for 35 euro and it worked fine. Only problem is that it's not what the cover is like.
27 June 2023
Unprompted review
What is customer care contact for…
What is customer care contact for Ireland since business closed? USA email only deals with USA customers.
16 August 2023
Unprompted review
No support since the store has closed…
No support since the store has closed down
Need assistance immediately
7 August 2023
Unprompted review
Customer service has always been the best.
Customer service has always been the best Ive ever had from any retailer. Relaxed, approachable and helpful staff in stores while the online support is fast with responses and equally as helpful. (Big ups Wayne btw) Gamestop might have been the only company I could say I was ever really 'loyal' to. Solely for the fact that the staff actually go the extra mile.
8 May 2023
Unprompted review
Reply from GameStop Ireland
Hi Gav,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Great Customer Service
While browsing for a console to gift my son on his birthday, I visited the GameStop located in the Tallaght square. I was assisted by Hugh, who explained me the difference between the Xbox, Playstation and Switch in a matter of minutes and simplified the differences very clearly. I ended up buying an Xbox with Ultimate Game Pass and my son loves it! I will be back again. Very efficient.
20 April 2023
Unprompted review
Reply from GameStop Ireland
Hi Owen,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to Hugh and the team at the Tallaght store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
Excellent customer service
Got in touch with Wayne by email and he was great, quick, polite, efficient and it only took two emails from me to be sorted, excellent staff ,
24 April 2023
Unprompted review
Reply from GameStop Ireland
Hi Amanda,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Very fast response and question…
Very fast response and question answered in less than 5 minutes. Great support by Game Stop
7 April 2023
Unprompted review
Reply from GameStop Ireland
Hi,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Prompt and efficient solution to my problem
Lost my Level 3 Card. Was issued with a virtual Gift Card immediately. Very happy.
4 April 2023
Unprompted review
Reply from GameStop Ireland
Hi,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
The customer service is great
The customer service is great. I got a reply in no time and they are helpful and kind. The shop is really nice and I haven't had any issues with the games. It's a pity is closing in Ireland. They do tend to overprice their games over the RRP though.
27 March 2023
Unprompted review
Reply from GameStop Ireland
Hi,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Watch out with this shop
Watch out with this shop. Ordered a Playstation credit and was processed as normal. Nothing wrong with. Payment completed. Order confirmed. What could go wrong?
The fact the shop stop selling those credits what is mentioned in a small note on top. DON'T make a small note. Just remove the option from your website. Now I have to look for a refund.
25 March 2023
Unprompted review
Thanks for the help Wayne and Elizabeth!
22 March 2023
Unprompted review
Reply from GameStop Ireland
Hi John,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
I reached out as I received the wrong…
I reached out as I received the wrong console and they were very helpful in resolving the issue
3 March 2023
Unprompted review
Reply from GameStop Ireland
Hi Gearoid,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
Great service and response time to my…
Great service and response time to my queries from Elizabeth who is part of the online customer service team.
28 February 2023
Unprompted review
Reply from GameStop Ireland
Hi John,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Excellent job from the GameStop Staff
I made a purchase and also console swap at the store in Blanchardstown Shopping Center. It was a very good experience, Rachel was very helpful. She was patient with me, endured all my questions and made sure I understood the value of what I was getting.
15 January 2023
Unprompted review
Reply from GameStop Ireland
Hi Jeffrey,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to Rachel and the team at the Blanchardstown store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
The customer service in this retail…
The customer service in this retail industry has been very very helpful they have kindly helped me with my issue
13 February 2023
Unprompted review
Reply from GameStop Ireland
Hi Calvin,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
Great service from support team!
1 February 2023
Unprompted review
Reply from GameStop Ireland
Hi Colum,
Thank you for taking the time to leave us an excellent review! It’s great to hear that you had a positive experience upon contacting us.
Thanks your kind words and for being a fantastic customer!
Best wishes,
GameStop Customer Support
I had such a great experience in…
I had such a great experience in Waterford GameStop what made my experience special was this wonderful woman named Emmy she was such great help to me when I lost my package
11 February 2023
Unprompted review
Reply from GameStop Ireland
Hi Bobby,
Thank you so much for sharing your positive experience and for your kind words.
Customer satisfaction is our priority, and we pride ourselves on our exceptional service. I'll be sure to send your feedback to Emmy and the team at the Waterford store - they will be absolutely delighted to hear!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon! Thanks again!
Best wishes,
GameStop Customer Support
Had an unfortunate turn of events where…
Had an unfortunate turn of events where ups lost my package. The GameStop customer service was nothing less then outstanding. Fast and detailed response and Wayne the man helping me was an absolute gentlemen. I couldn't recommend GameStop and there customer service more. Thanks again Wayne
8 February 2023
Unprompted review
Reply from GameStop Ireland
Hi Gavin,
We’re so grateful that you took the time to leave us an excellent review! It is our mission to provide the best possible service to all our customers, and we’re glad this commitment was reflected in your recent exchange with us.
Thank you once more for your very kind feedback. It is a pleasure to serve customers like you.
Best wishes,
GameStop Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.