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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted issues with server stability, experiencing lag and disconnections. A few other people also felt that the company's support was unprofessional or unhelpful in specific instances, with some reporting being told to "go elsewhere" or receiving passive-aggressive responses when seeking assistance.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the outstanding... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, responsiveness, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their responsiveness,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of setup and... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I was able to get into the game right away. I can modify any setting at any time, including backing up, restarting, and stopping the server. While I initially purchased the service to play with a smal... See more

Company replied

Rated 5 out of 5 stars

Game Host Bros are fast to respond, very helpful, and honest. I was just helped change my server from one game to another; response times were within a matter of minutes, all questions I had were exce... See more

Company replied

Rated 5 out of 5 stars

I've used Game Host Bros for various servers now. Palworld, Multiple Minecraft, and a few others. Each time the setup is incredibly easy, the price is better than any other server hosting sites... See more

Company replied

Rated 5 out of 5 stars

This is the best hosting service I've ever used. I wasn't sure how to move my son's saved Palworld game from his local computer to a dedicated server without losing his progress. So I reached out to... See more

Company replied


Company details

  1. Gaming service Provider
  2. Cloud Computing Service
  3. Web Hosting Company

Written by the company

Game server hosting focused on getting your server setup the way you want it.


Contact info

4.8

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've tried em all, this is peak.

I've done aternos, pebblehost, apex, bisect, and a few other free ones in there (RIP). Game Host Bros had the cheapest price, the best performance with the most players, and the best customization panel out of all of them. Very happy customer.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

The server provider is excellent!

Top-tier hosting for 7 Days to Die! After two years with GameHostBros, I can’t recommend them enough. The server performance is rock solid with no lag, even when running multiple mods. Their support team is the real standout—they are experts at server configuration and help with mod installations whenever you're stuck. I love that they offer flexible plans for different memory and processing needs at competitive prices. If you want a provider that stays up-to-date and actually cares about your uptime, this is the one.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

you want a great server

you want a great server? get great quailty customer service while being able to run a successful server? GameHostBros is for you! i was very eh on who i chose but i would buy 25 servers from the "bros" i had 0 clue what i was doing but they have made this a breeze for me 100/10 recommend you wont regret it! Michael is freaking amazing as well of the rest of the team!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Server was running Great...

Server was running Great.... until it wasn't.
This was entirely my fault. I started up a Modded Minecraft server for me and some friends. They are all newish to the modded minecraft so they are pretty easy on the server. I, on the other hand, am well versed. So I went full on speed run to get as much materials as possible. Starting these massive farms so everybody could get enough of whatever materials they may or may not need. I did one too many and broke the server through a build up of entities.
First thing I did was go to their Discord and started a support ticket. Not only were the responses rolling in with very minimal delay, they even looked over my crash logs and helped me diagnose the issues. Then gave me multiple choices, all while, on their own time, help optimise my server settings.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Their service was fast and excellent

Their service was fast and excellent. It didn’t take much time, and they gave me a discount for my first order. Customer service was truly great—they are cooperative, solve any problem that comes up, and never delay in responding. I would definitely be happy to order from them again.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Game Host Bros: Michael

Michael assisted me with installing a custom modpack onto my server. He identified some mods that were causing errors on the server and deleted them and promptly had the server running in minutes. He was very courteous and helpful. Overall a great experience for a server host

9 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Support team

I very like the service they provide, especially SleepyTom in Discord. He helped me fix the connection to the server, and also he helped me a lot.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service!

I started off with buying a server from Game Host Bros and instantly fell in love with how neat everything was and how easy it was to understand what I was doing!

I had a few client-sided issues regarding my game during my first time logging in and sent a ticket asking how to fix this, got a reply within 2 minutes and the help was really beneficial! The help they suggested was just what It needed and made the gameplay and service even more Outstanding, I had another Issue 15 minutes later (another client sided issue) and re-opened the ticket for help, again within 3 minutes, got an answer and the help was just what was needed!

I feel really grateful to these Operators and their team, thank you for making the experience actually enjoyable and helpful!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and No LAG

Tried their service after i found them via Google Search , i was skeptical to try it and pay for it since as everyone know many are fake or really bad service , but they are really good , the hosting for Counter strike 2 went perfectly fine and it managed to not lag at all with my custom made biohazard from scratch which is really complex.
If anyone wants a good hosting for games if they have it please go and try them for one month , you won't be disappointed !

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Team

I had issues with my dedicated server a couple days ago, but it wasn't because of GameHostBros, it was because of an update that the game made which caused the issue. However, the GameHostBros team was very responsive and they were the ones communicating with the game devs just so they could get a hotfix as soon as possible. On top of that, they were amazing with their communication as they kept updating me whenever there's progress and when it was fixed too. I'd say one of, if not, the best support I've experienced.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Never set up a server for your favorite monster catching base builder before? Look no further

Super easy set up, was second in the group to attempt to get a server running for Palworld but the first one to get it right, and the extra world settings were a lot cleaner than what my friend had to deal with trying to set it up as well. Then when the group got burnt out on Palworld it was easy to cancel services with them. Will definitely be using them again after Palworld 1.0 drops.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

- toehunter, hunter of toes!

toehunter stayed up until 1am my time, helping me get my server up and running. Took the time to make sure everything was working. Even went out of his way to break down for me how the process worked because i asked for the extra information.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

I cannot recommend GameHostBros enough

I cannot recommend GameHostBros enough. Their hosting service has been absolutely outstanding from start to finish. The server performance is extremely stable, fast, and reliable, with excellent uptime and smooth gameplay for our entire community. Whether running DayZ PC, Arma Reforger, or modded scenarios, everything performs exactly as it should with no lag, crashes, or performance issues.

What truly sets GameHostBros apart is their customer support. Their team is professional, responsive, and genuinely cares about helping server owners succeed. Any time I had a question or needed assistance, they responded quickly and provided clear, effective solutions.

I also want to give a special thank you to Toehunter, who went above and beyond to assist me. Their support, professionalism, and willingness to help made the entire process smooth and stress-free. Having someone like Toehunter on the team shows the level of dedication and quality GameHostBros provides.

Setup was easy, management tools are user-friendly, and the flexibility they offer makes it perfect for both beginners and experienced server owners. Because of GameHostBros, I’ve been able to grow and manage The Last Light community with confidence.

If you're looking for a reliable, professional, and community-focused hosting provider, GameHostBros is the best choice.

10/10 – Highly recommended.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Literally the best server host around

I've been using Gamehostbros for the better part of two years at this point and I've never had an easier/pain-free experience using a serverhost in my life. Over the years Ive used everything from Apex to Scala cube and even small sketchy server hosts, nothing compares to GHB. The customer service is unmatched and the speed at which they handle issues is frankly crazy. Not to mention the prices are stellar!

This review is not sponsored they are just that good.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient Support!

Michael responded quickly late on a Friday night and provided great service with a positive attitude! His support was backed by research and I really appreciated his willingness to understand the issue so he could know how best to help.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Great technical service, but extremely unprofessional billing support

FINAL UPDATE (Feb 21, 2026): Management has now contacted me and successfully processed a full refund as per their 7-day guarantee policy. I would also like to clarify that regarding the Discord issue, I was able to manually rejoin the server after being removed.

While the initial support experience and communication delays were very poor, I appreciate that Michael (Management) stepped in to resolve the refund promptly once the formal ticket was reviewed. Case is now resolved.

LATEST UPDATE: After sharing my honest feedback, I have been kicked/banned from their Discord server. This is an extreme and unprofessional reaction to a paying customer who was simply seeking technical help. Instead of resolving the 15-hour delay or the technical incompatibility, they chose to cut off my communication. This confirms their hostile attitude towards customers who encounter issues. Avoid this provider if you value professional support and freedom to speak.

Update: The owner's reply is inaccurate. I initially used the Live Chat on the website and Discord to ask for a technical solution or a Windows host alternative before deciding to refund. I only sent my formal request through 2 channels as instructed.

The response "No need to reach to every channel to get our attention" was sent via live chat, yet after that remark, I was left without any assistance or answers for over 15 hours. My question about Windows-based hosting options was completely ignored. If "someone would be with me shortly" meant 15+ hours of silence after a rude remark, then my complaint about unprofessionalism stands. I am still waiting for the refund promised by the policy.

I’ve had a mixed experience with Game Host Bros. On the technical side, the other staff members have been helpful and the server performance is good. However, I am very disappointed with the attitude of a specific staff member in the billing/support ticket.

I am requesting a refund under their "7-Day Money-Back Guarantee" due to a technical mismatch (Linux Case-Sensitivity issues with Project Zomboid B42 mods).I moved the conversation to the Billing Ticket system.

Instead of professional help, I was met with a passive-aggressive response: "No need to reach to every channel to get our attention." It is very discouraging to be talked down to as if I'm "attention-seeking" for simply following their team's directions. I hope management addresses this behavior. I am still waiting for my refund to be processed according to their policy.

20 February 2026
Unprompted review
Game Host Bros logo

Reply from Game Host Bros

Hi YOK,

We need to correct several inaccuracies in this review.

You claim you only used 2 channels. You actually contacted us through four: Discord (two separate tickets and the questions channel), our website live chat, email, and 2 website support tickets. Every single one received a response. You were also never left for 15 hours without a response.

In your first Discord ticket, our staff responded within 5 minutes with guidance on your mod issue. Your account was then suspended for being registered with fake details (this is against our terms of service), and you were directed to a billing ticket to resolve that..

You then submitted the same refund request through three additional channels. Our team responded to each one, patiently redirecting you to the correct process each time. Our refund policy clearly requires a cancellation via the billing portal and a support ticket on our website. We don't handle anything billing related or cancellation related over Discord, live chat, or email for security reasons.

The live chat comment was simply confirming your request had already been received after it had come in through multiple channels. When you finally submitted through the correct channel, your refund was processed in 16 minutes.

You never asked us to troubleshoot the mod issue, every message after the first ticket was a refund request. We would have gladly helped resolve any issue you were experiencing if you had given us the opportunity to, but you decided to take a different route.

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