We rented a medium car in Olbia for 2 weeks in August, and we got a bigger car, a hybrid. Lot of our holiday's time was spent to find charges and wait for loading, their is not so many and not so fast... See more
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Dangerous vehicle and no customer support. We hired a minibus from Milan for 4 days in the Italian Alps for a wedding event. The vehicle developed a brake fault including warning messages on th... See more
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With a fully comprehensive insurance, a deposit of €100 had to be paid. After inspection of the car without any damage, (certified in a document) we were told that the deposit would be refunded imm... See more
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Rental company that exists by scamming customers. They will always try to pin extra costs on you and forcing you to sign. Be very aware of this agressive tactic which some people will feel unsafe beca... See more
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Company details
Written by the company
Galdierirent offre servizio di noleggio a lungo termine, con oltre 100 Point in affiliazione e 6 Sedi Direzionali in tutta Italia. Galdierirent a car offre servizi di noleggio a breve termine nei principali aeroporti e stazioni d'Italia.
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2.1
Poor
981 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 2 weeks
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I rented a car from GaldieriRent in Rome, Italy
Update: Galdierirent claims they cannot find my booking, but the rental was made under my husband’s name — which we already explained when we first contacted them directly by email before posting this review. We provided all the details at that time. There is nothing to “investigate” now, because you had all the information already and you investigated nothing and did nothing to help.
Being told again to “contact customer care” is pointless, as we have already done so and received no assistance. Saying you can’t find the booking feels like an attempt to dismiss the complaint rather than resolve it.
Terrible customer service both during the rental and afterward.
-----------------------------------------------------------
Original review: I rented a car from GaldieriRent in Rome (at the airport) and had a terrible experience from start to finish. The vehicle broke down mid-trip because it was delivered with almost no AdBlue — a completely avoidable issue. Roadside assistance confirmed the fault was GaldieriRent’s and charged me €20 to fix it, which was never reimbursed. The windshield washer fluid was also empty, and the return location was changed without any notice.
Staff were rude, dismissive and unhelpful, both at pickup and drop-off. When I asked to use a credit card that included insurance (in my name), I was told it was not allowed, forcing me to buy unnecessary insurance from them. I later learned this was false and misleading. Even their roadside technician commented, “They put cars on the road in whatever condition.”
Would not recommend under any circumstances.
7 July 2025
Unprompted review
Reply from Galdierirent
Dear Ms. Di Lemme,
we have read the update to your review and we are sorry to hear that nothing has changed in your perception of the service.
We would like to inform you that Trustpilot does not allow full visibility of the data of the customer who made the booking unless shared by the customer themselves. It was not possible to trace the booking in question using your name, and no requests were forwarded to customer care based on the information shared. We therefore invite you to send us a new email so that we can investigate your request further, or to provide your husband's first and last name and the relevant booking code. We will be happy to investigate the request and check on its progress.
Horrible experience
I found them on a portal and booked a car rental in Alghero for a trip in mid-September. My flight got delayed and given that I was not able to pick up the car within 1 hour from the stated pick time they cancelled my reservation keeping the whole amount paid for the reservation. When asking if it was possible to get another quote they showed a absurd price for the same car. I tried to reason with them but they blamed the portal and refused to come to any agreement. Luckily was low season and there was plenty of alternatives in Alghero airport and have a lovely experience with a competitor of them. Please note that they don't even have an office inside the airport, they have only a small modular building next to the car parking. With the hindsight I am happy I didn't pick up the car from them. Their lack of professionalism (at best, if not deliberated fraud) would have been proved to be worse when controlling damages after the end of the rental. I would strongly advise against using this car rental company, even though they might offer more competitive prices than others.
19 September 2025
Unprompted review
Reply from Galdierirent
Dear Mr Damiani,
we have carefully read your comment and we are sorry to hear about your experience.
Our company takes customer reports seriously and we have tried to reconstruct your experience to investigate the matter further.
We have learned that your reservation was made through a commercial partner. The brokers who collaborate with our company always take care to include a summary of our rental terms and conditions on the vouchers, which can be consulted in full on our website www.galdierirent.it. Our company policy states that “If the customer arrives at the desk late for their reservation, the car will be held available for up to 59 minutes after the scheduled pick-up time.” In such cases, we recommend contacting the rental station by phone, text message/WhatsApp, or email as soon as you become aware of the possible delay.
Our colleagues in Alghero have checked the call log again and found that they were not informed of the delay. From internal checks, we have learned that the car was returned to the station well beyond the grace period.
Finally, you will understand that our colleagues, in their desire to assist you, provided you with a quote at the counter at your request using the walk-in rate, which, for obvious reasons, differs from the rate for reservations.
We are confident that you will appreciate our explanations and trust that, considering these, you will reconsider your experience with our company.
Galdieri Rent MXP Top service!
I always rent a car with Galdieri in Malpensa Apt, great service, quick and easy! A special Thanks to the station manager Claudia, great customer service!
15 October 2025
Unprompted review
Reply from Galdierirent
Dear Mr Migliari,
thank you for your positive feedback.
We're happy to read that you stay good with us.
See you soon.
Galdierirent Bergamo
Galdierirent Bergamo
Only facts.
Shuttle bus airport-garage -10 minutes.
Check-in — 5 minutes.
Check out — 2 minutes.
Personnel helpful.
Shuttle bus garage-airport -10 minutes (including waiting time).
Deposit back in 6 days.
No hidden taxes.
15 October 2025
Unprompted review
Reply from Galdierirent
Dear Mr Cironka,
we're happy to read that you stay good with us.
See you soon.
I work for Switch Thrifty Head Office
I work for Switch Thrifty Head Office, so I know a bit about the business of car hire. I went to the Pisa branch of Galdieri rent. The staff, especially Tititisa, were amazing. We had to wait a bit, because we were early, however the weather was wonderful and the coffee was cheap and great. The car we got was not the Alfa I wanted however I got a Peugeot 3008 which was amazing, and at such a good price. I had a good laugh with all the staff and I will defiantly come back. I really cannot recommend them more.
3 October 2025
Unprompted review
Reply from Galdierirent
Dear Bernado Norona,
thank you for your enthusiastic and detailed review!
We are really pleased to hear that your experience with us has been positive.
Our entire team goes to great lengths to ensure excellent service.
Your words motivate us to continue to offer availability, kindness and professionalism to all our customers.
See you soon.
Great cars
Great cars, great service! And most of all they are honest! The Only recommendation I would have, is if it was possible to have an option to pickup and drop off at the Airport even if chargeable. And also have a loyalty scheme. Im definitely going to rent with them again in the future!
Thanks Galdieri Rent
9 October 2025
Unprompted review
Reply from Galdierirent
Dear Jamie Newman,
thank you for your detailed and positive reviews.
See you soon.
A Great Experience!
Whilst away in Italy, I scuffed the rental car. When returning the car, I pointed out the damage to the staff at Galdierirent Milan Malpensa Airport. The lady was extremely fair in the amount charged and provided all the necessary documents I needed to claim from my third party insurance. When returning home to England, I realised that I was missing a document for my claim.
I called the rental company and they responded immediately via a WhatsApp message. I explained the situation and within minutes, they had send through the document. I was then able to make the claim which was approved.
Thanks team at Milan Malpensa for all your help!
Paul
8 October 2025
Unprompted review
Reply from Galdierirent
Dear Mr Williams,
we're happy to read that you stay good with us.
Thank you for appreciating our professionalism.
See you soon.
They steal money from customers
They steal money from customers . Rented a car in Olbia airport . Took deposit 1200 eur and never returned this deposit saying that they did . However this money was never received by the bank . Be careful !! This is fraud and stealing !
13 September 2025
Unprompted review
Reply from Galdierirent
Dear Ms. Hoffman,
We have carefully read your comment.
We are very sorry to hear about your experience. Our company takes customer feedback seriously and carefully evaluates suggestions.
To investigate your report further, we tried to reconstruct your experience but were unable to trace your booking.
In any case, we would like to confirm that our operators release the security deposit at the end of the rental contract and issue the customer with the appropriate receipt. The time it takes for the funds to be released and become available on the credit limit depends on the companies that manage credit cards and interbank circuits.
Please note that, as this is a pre-authorization and not a charge, the release of the deposit does not involve a refund, but only an increase in the credit limit when the funds become available again.
Sometimes the funds may not be immediately available in the credit limit, and it may take 7 to 30 days from receipt of the release. In such cases, we suggest that the customer contact the customer service department of their credit card network.
If you need further assistance, please contact us at customer.care@galdierirent.it.
We will be happy to assist you.
I don’t recommend they are very rude…
I don’t recommend they are very rude and disrespectful and they will give you no car and they will take your money
4 October 2025
Unprompted review
Not to be trusted
It took over an hour to get keys to the rental car in Catania despite having pre booked and paid in full including protection insurance. The assistant repeatedly told me the protection insurance I had was not valid and that I would be responsible for c €4,500 in the event of any damage, regardless of cause or fault. He kept pushing me to pay almost double the cost for additional insurance again. He then went off and left for almost 30 minutes. I thought he was organising the car but had done nothing. He then treated me like a child when I asked for the car. When I finally got the car it was filthy inside and out.
It was raining when the car was returned and the guy at the returns office refused to go outside to check the car. He said I would have to wait until the rain stopped which is clearly not an option when you have a flight to catch , or they would just charge me if they thought it was damaged after I had left the country and unable to prove that there was no damage. I still have no idea whether my deposit with be refunded or if they will try to falsely claim there were any damages to the car. Utterly appalling service. I will never use this company again.
The response provided by Galdierirent is actually factually incorrect. I was not provided with any explanation of the difference between insurance. I was told there was not additional insurance. I was then ignored for over 30 minutes because I said I did not want to pay for more insurance when I had already purchased it. The service was appalling. Not in any way helpful. I would NEVER use this company again.
1 October 2025
Unprompted review
Reply from Galdierirent
Dear Ms Wallis,
We have carefully read your comment and are sorry to hear about your experience.
Our company takes customer feedback seriously and, to investigate the matter further, we have reconstructed your experience with our company by contacting our colleagues in Catania.
As you mentioned, you rented the car through a business partner with whom you also took out insurance. When you arrived at our rental location, our colleagues, as usual and in complete transparency, explained our general terms and conditions to you, including the necessary details regarding deductibles for theft and damage. They then explained the difference between the insurance you purchased through the broker and direct insurance. The first one only covers any expenses through a reimbursement after the rental. To eliminate the deductibles from the outset, our colleagues offered you a direct insurance, which is not mandatory to proceed with the rental. You freely decided not to take out this insurance and, at the end of the rental, as no anomalies had emerged, our colleagues did not charge you anything.
The deposit was released as usual. Please note that, as this is a pre-authorization and not a charge, the release of the deposit does not involve a refund, but only an increase in the credit limit when the funds become available again.
We are confident that, considering the information shared, you will reconsider your experience with our company in the future.
Deposit has not been returned
With a fully comprehensive insurance, a deposit of €100 had to be paid.
After inspection of the car without any damage, (certified in a document) we were told that the deposit would be refunded immediately.
In the meantime of four months and several emails, we still have not received the refund.
Galdieri Rent claims that the credit card company is withholding the amount.
Could that be true ?
1 October 2025
Unprompted review
Reply from Galdierirent
Dear Mr Michiels,
we have carefully read your comment and immediately took action to verify your report.
We have ascertained that our colleagues in Catania released the deposit on 21/06/2025.
We would like to point out that, as this was a pre-authorization and not a charge, the release of the deposit does not involve a refund, but only an increase in the credit limit when the funds become available again. The time it takes for the funds to be released and become available on the credit limit depends on the companies that manage credit cards and interbank circuits. As more than 30 days have passed, we invite you to contact your credit card circuit's customer service to verify that the funds have been released.
I use this company frequently
I use this company frequently. Always naples airport, Spring and Autumn. Always polite and helpful staff. There has been some talk of dificult to find office. I use for the reason of so easy! No shuttle bus. No chaos around mass rental company's. Walk 2/300 mitres.
Exit with car, your on the freeway. Always been smooth pick up and return.
Always a pleasure Michael Browne
18 September 2025
Unprompted review
Reply from Galdierirent
Dear Mr Michael,
we're happy that you continue to renew your trust in us for mobility experiences.
See you soon.
Positive experience
I've noticed some negative reviews about this company, but we had a positive experience. The car we were given (Venice) was great and although we did experience a problem during the hire (flat tire) this was nothing to do with Galdieri. Indeed, they were as helpful as they could have been in the circumstances, given we were quite some distance from their offices. All the people I dealt with, either in person or by phone, were friendly and courteous. One thing I would mention though is that it's essential to read the rental terms, well ahead of pick-up and make sure you have all the required documents when you arrive to pick up the car. This includes an International Driving Permit (if you don't have an EU licence) and a physical credit card. While such things may be optional in some places, they are not in Italy.
16 September 2025
Unprompted review
Reply from Galdierirent
Dear Customer,
thank you for your detailed and positive reviews.
See you soon.
DON'T rent from this company
When we collected the car they did our paperwork and then proceeded to try and get more money from us re insurance. We said we have full cover but they insisted in telling us we didn't...we never paid anymore money. Second thing. Returning the car. The man said we put scratches on the car at the front but we had evidence they were there when we got the car. He was very rude, accused us and he told my husband to come in and sign papers. When my husband went in the man said forget it you can go. Strange to say forget it but accused us of damage. People are right on their reviews of this company STAY AWAY PLEASE IT IS A Scam and they will try to get everything out of you.
20 September 2025
Unprompted review
Reply from Galdierirent
Dear Ms. Jayne G.,
We have carefully read your comment.
We understand how you feel and would like to apologize if you perceived the station staff to be unfriendly. We are sincerely sorry about this.
We have reconstructed your experience with our company and conclude that it was the result of a misunderstanding.
Our colleagues always inform customers, when drawing up the contract, of the terms and conditions of rental and the possibility of purchasing insurance coverage that reduces or eliminates deductibles and deposits from the outset.
In your case, upon learning that you already had insurance coverage, our colleagues explained that it would not eliminate the deductibles because, in the event of an incident, you would have to pay the amount upon return and then request reimbursement from your insurance company.
The purchase of direct insurance coverage is not mandatory in order to proceed with the pick-up of the car.
As standard practice, colleagues at rental locations carry out constant checks on vehicles every time they are picked up and returned. For maximum transparency, customers themselves can report any scratches, damage, or dents before proceeding with the rental of the vehicle by taking photos or videos. Furthermore, when signing the contract, the customer is always presented with a list of any damage present on the car at the time of delivery, which they sign to acknowledge and accept.
When the car is returned, during routine checks, our colleagues check for scratches, damages, and dents, document them with photos and, in the absence of direct coverage with our company or evidence that the event occurred prior to pick-up, in full accordance with the terms and conditions of the rental agreement and the damage table, both published on our website, proceed, upon acceptance, to charge the amount corresponding to the deductibles. In your case, in fact, there was no charge.
We hope that, based on the above, you will reconsider your experience with our brand.
Very Disappointing Experience
Very Disappointing Experience – Avoid This Rental Company (Galdieri Milan Central Station).
I had a very bad experience with this car rental company and would not recommend them to anyone. When I went to collect the vehicle, there was no one at the desk. After waiting about five minutes, someone eventually came from a bar next door to assist us — not exactly a professional start.
The staff member who helped us was extremely unprofessional. The vehicle provided was very dirty, both inside and out, and had a terrible smell. It was clear that the car had not been cleaned after the previous rental.
Upon returning the car, we spoke to the same individual at the desk and informed him about the condition of the vehicle. Shockingly, he responded by saying they didn’t have time to clean it because we rented it early in the morning. He even said, quite rudely: “You want me to wake up at 5:00 a.m. to clean the vehicle?” When I pointed out that it’s their responsibility to provide a clean car, he just laughed.
This level of customer service is completely unacceptable. The staff are unprofessional, the vehicles are not cleaned properly, and the overall experience was frustrating from start to finish.
If you value cleanliness, professionalism, and basic customer service, I strongly advise you to stay away from this company. Their service doesn’t even deserve one star.
13 September 2025
Unprompted review
Reply from Galdierirent
Dear Ayesh Dave,
We have carefully read your comment.
We are very sorry for what you have shared, which in no way represents the professionalism or level of service expected from our company.
We always take our customers' reports and suggestions to heart, and we would like to confirm that the company has taken serious steps to ensure the desired quality standards.
We understand your point of view and hope that you will place your trust in us again in the future.
More stress joy then joy ride an uncertain rental
We rented a medium car in Olbia for 2 weeks in August, and we got a bigger car, a hybrid. Lot of our holiday's time was spent to find charges and wait for loading, their is not so many and not so fast charges in Sardinia. The car was nice and clean, though. But the car had more damage then said so when we picked it up we send directly picture and a movie, got NO reply. When we return the car we inform about damage and not get any emailed contract. They promised everything OK no extra charges and we sign again, we left the car and they said deposit €1200 should release immediately but it toke over 30 days, we called and emailed several time still no reply?! We didn't even got any emails of the severel contract we signed despite their promised. Didn't feel safe, and we worried more than 4 weeks after we got home over that, would never rent with them again.
16 August 2025
Unprompted review
Reply from Galdierirent
Dear Mr Nettan,
We have carefully read your comment, and we are sorry for what you have shared.
We understand your point of view regarding the lack of response from our colleagues, for which we apologize.
We have tried to trace your booking without success. If you would like to receive documentation or support relating to your rental, please contact us at customer.care@galdierirent.it.
We will be happy to assist you.
The credit card company is withholding the deposit, the say.
With a fully comprehensive insurance, a deposit of €100 had to be paid.
After inspection of the car without any damage, (certified in a document) we were told that the deposit would be refunded immediately.
In the meantime of three months and several emails, we still have not received the refund. Galdieri Rent claims that the credit card company (VISA) is withholding the amount. After having read the reviews of this company, who do you think is wrong here ?
1 September 2025
Unprompted review
Reply from Galdierirent
Dear Mr. Michiels,
We have carefully read your comment and immediately verified the information you provided.
We have ascertained that our colleagues in Catania released the deposit on June 21, 2025.
We know that you contacted our customer care team, who forwarded you the release receipt.
We would like to point out that, as this was a pre-authorization and not a charge, the release of the deposit does not result in a refund, but only in an increase in the credit limit when the funds become available again. The time required for the funds to be released and made available on the credit limit depends on the companies that manage credit cards and interbank circuits. As more than 30 days have passed, we invite you to contact your credit card circuit's customer service to verify that the funds have been released.
My flight was delays 1,5h and they just cancelled
My flight was delays 1,5h and they just did not waited, they claimed their policy is to wait only 1h and will not wait another 30min.
Instead they cancelled by booking and took all the money !!!
That is a steal.
10 September 2025
Unprompted review
Reply from Galdierirent
Dear Mr Tomasz,
We have carefully read your comment.
We apologize for the delay in responding to your comment.
We welcome your point of view and are sorry for the perception you shared about the service you received. Our company takes customer reports seriously, and we have reconstructed your experience for further investigation.
We have learned that your reservation was made through a business partner. The brokers who collaborate with our company always take care to include a summary of our rental terms and conditions on the vouchers, which can be consulted in full on our website www.galdierirent.it. Our company policy states that “If the customer arrives at the desk late for their reservation, the car will be held available for up to 59 minutes after the scheduled pick-up time.” In such cases, it is advisable to contact the rental station by phone, text message/WhatsApp, or email as soon as you become aware of the possible delay, as well as the broker with whom you made the reservation, to evaluate the best possible solution.
Our colleagues at the rental station have informed us that they were not contacted about the delay.
We suggest you contact the broker with whom you made your reservation to check whether you are eligible for a refund of the amount paid to them.
You will understand that in this specific case, it was not a lack of willingness to assist you, but rather the impossibility of proceeding with the delivery of the car well beyond the grace period provided for in the contract.
We are confident that, considering this information, you will be able to reevaluate your experience with our company.
Rented a car from Discovery.com 13 days…
Rented a car from Discovery.com 13 days for $200. I had my physical DL, and digital international. They said they need physical international too. Discovery rental canceled my reservation. These crooks ended up giving me a car for $500, I got it because I was away from the airport. These are the games they play to steal money.
14 September 2025
Unprompted review
Reply from Galdierirent
Dear Monte Kyank,
we have carefully read your comment, and we are sorry for your perception of our service.
We have tried to reconstruct your experience with our company, but we have not been able to trace your booking.
We would like to discuss what happened with you in more detail and invite you to forward your request to customer.care@galdierirent.it.
Our customer service team will be happy to provide you with dedicated assistance and offer specific support for your request.
Reply from Galdierirent
Dear Mr Wayne,
thank you for your positive review.
See you soon.
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