Gadget Gone Reviews 2,943

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the service for being easy, fast, and efficient, often highlighting quick turnaround times and hassle-free processes. People frequently mention receiving fair prices for their devices, with some even getting more than their initial quote due to better-than-expected condition. The payment process is also widely appreciated for being quick, easy, and secure, with many reviewers noting prompt payouts. However, some customers also noted significant dissatisfaction with the product evaluation process, reporting that their device's condition was downgraded, leading to a much lower offer than initially quoted. A few other people also felt that the company's pricing was unfair or that they received a lower offer than expected, with some even reporting issues with the condition of their returned devices.

What people talk about most

Product

Users describe ambiguous interactions with product, with some customers reporting positive experiences where... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences, finding the... See more

Payment

Consumers find payment to be a positive and easy experience, with many reviewers highlighting the quick and... See more

Service

Reviewers highlight positive aspects of service, with many praising the ease of transactions and outstanding... See more

Value for money

People report positive experiences with value for money, often receiving more than expected for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used gadget gone dating back to 2023 and I have nothing bad to say about these guys!! Fair pricing solid wait times. Great service!!!! Highly recommended. Whatever you do manufacturer / carrier (... See more

Company replied

Rated 5 out of 5 stars

I have dealt with GadgetGone for several years now and they are hands down the best. They come through promptly and they treat their customers beyond fair with their offers. At this point, I would n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Gadget Gone. Got a quotes from them and a competitor of theirs to buy my iPhone. Both quoted the same price. Gadget Gone followed up the same day with shipping information. Their... See more

Company replied

Rated 5 out of 5 stars

I was pretty nervous sending my iPhone to a company that was new to me. But GadgetGone responded quickly with their evaluation and price, both of which I thought were reasonable. The same day I accept... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service

Written by the company

GadgetGone is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Out of the 💯s

Out of the hundreds, I would say if you want the easier softer way without taking a financial loss, these are your people. They streamline the process, which is easy and straightforward, Customer Service is on point, any troubleshooting or concerns are addressed immediately, and they are one of the few companies that show by actions that the customer matters most.

Thank you again guys, and God bless

15 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Rob,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

This is the 2nd time I'm using Gadget…

This is the 2nd time I'm using Gadget Gone for a cell phone buyback. Let me know when they received the phone, when it was appraised and if I wanted to proceed with the sale, and when the payout would be available. Excellent to deal with.

7 April 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi JAS,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great service

GadgetGone responded quickly and gave me a fair price for my gadgets. What more could you want?

4 April 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Lenore,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent! Prompt, friendly communications and a fair price for the device is offered. The check for the agreed upon amount came promptly too. I recommend this company for selling unwanted electronics.

24 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Elizabeth,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Trade-in your old phone!

I have used Gadget Gone 3 or 4 times now and referred my mom as well and have had absolutely nothing but the best service and support. I trade in my phone every year and this year was no exception. I was quoted a fair price and actually received an email saying they were paying me $16 more than the quoted price because my phone was even better than expected.

I read the 1 star reviews because I was curious why anyone would give them such a low rating and immediately realized these are people trying to scam the system. One time they said my phone didn’t match the description and when I questioned it, a senior tech checked it and verified my description was correct. They email back quickly, the process is easy and straight forward.

I have no issues recommending Gadget Gone to anyone, including my family. And come September, they will again be getting my old phone when I upgrade. Thank you Gadget Gone

24 March 2025
Unprompted review
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Reply from Gadget Gone

Hi Chris,

Thank you so much for your continued trust and support! We're thrilled to hear that you've had such positive experiences with us and even referred your mom—nothing means more than a happy returning customer.

We strive to be as fair and transparent as possible, and we're glad our team could provide you with the service you deserve. We truly appreciate your recommendation and can't wait to help with your next upgrade in September!

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Great service with quick turnaround time

Jess was very professional and got my payment to me within a couple days of having my old phone. The price offered was fair considering the condition of the phone. Will definitely use again in the future.

31 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi RS,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Gadget Gone is an excellent solution for safely disposing of older electronics and earning a little cash!

Gadget Gone is an excellent solution for safely disposing of older electronics. I’ve used their services twice now for a variety of items, including Apple Watches, iPhones, and iPads, and I’ve been thoroughly impressed with the process each time. Their communication is clear and straightforward—when they discovered one item still had iCloud active, they guided me step-by-step on how to disconnect it remotely. I highly recommend Gadget Gone for their professionalism and ease of use!

13 February 2025
Unprompted review
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Reply from Gadget Gone

Hi Lynn,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Easy Like 1-2-3

From start to finish the process of selling my used equipment (2 phones) was a great experience. The personal communications along the way personalized the experience. Payment was fair and prompt. I highly recommend Gadget Gone!

28 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Glen,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Quick and professional

Quick and professional, they pay what they offered.

24 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Cornelious,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Quick turn around and wonderful…

Quick turn around and wonderful customer service!

14 February 2025
Unprompted review
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Reply from Gadget Gone

Hi Allyson,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Seamless experience

Seamless experience! The whole process of selling the phone was seamless.

19 February 2025
Unprompted review
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Reply from Gadget Gone

Hi Satish,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

They gave me a fair price and paid me…

They gave me a fair price and paid me promptly on receipt of my phone. I have used them before and would do so again

21 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Robert,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

pretty good experience

24 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi 黄颖,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

lov ehow they took care of it quick

5 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Jeannette,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

So easy to deal with!

So easy to deal with - thank you!!

14 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Brad,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

GadgetGone

GadgetGone, make selling old phones, so easy and they provide a fair price. Way better then any other company I have sold too.

25 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Nate,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Trustworthy

Needed to sell a bunch of devices for our organization. Easy to get quote, ship and receive payment.

11 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi George,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Excellent results with GadgetGone!

I moved to Hawai'i and had many old devices to get rid of. I decided to use GadgetGone, and I was extremely pleased with the results. I love the fact that they pay for shipping (esp. since I live in HI).
I recently sold an iPad to GadgetGone, and I rated it as "faulty," so the quote was $60. However, I received an email this morning that upon reviewing my iPad, GadgetGone determined that it was worth $296! I received the PrizeOut gift card that I opted for this afternoon. I am extremely happy and satisfied with this transaction. I highly recommend GadgetGone!

20 March 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Leanne,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

Rated 5 out of 5 stars

Awesome experience with these guys…

Awesome experience with these guys everytime. Honest on the pricing and once even notified me I would be getting more than I once expected. Really appreciate working with them and will continue to do som

14 February 2025
Unprompted review
Gadget Gone logo

Reply from Gadget Gone

Hi Virginia,

Thank you so much for taking the time to leave a review! We value your business and look forward to working with you again in the future.

Thank you!
GadgetGone Support Team

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