Terrible company. I don't believe for one minute that the handful of positive reviews are genuine. I can't believe I didn't check the reviews properly before throwing my money away with these con arti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Seen a few mixed reviews so thought I'd share my experience. Dropped my p30 pro getting in car, smashed screen. Easy claim process,no silly questions just proof of purchase/ownership. Sent in to... See more
Company replied
I don't like leaving average reviews without first speaking to someone but not had chance with Gadget Cover. I purchased phone insurance last night but have had no email to confirm details and/or all... See more
Company replied
My husband phone was stolen while we were on holiday. We have sent all relevant information, we have now been waiting 8 weeks for this to be settled. I am currently in to my 2nd hour on hold to this... See more
Company replied
Company details
Written by the company
Gadget Cover is the longest established gadget and mobile phone insurer in the UK. We not only offer some of the most affordable prices, but our comprehensive policies offer complete peace of mind. When you insure with us, your gadgets are not only covered for theft, loss and damage but you also get unlimited claims, fraudulent call cover, worldwide cover and free data backup on all policies. Plus you can get one month free!
Contact info
Waterside House, 20 Riverside Way, Uxbridge, UB8 2YF, London, United Kingdom
- 0203 7949294
- info@gadget-cover.com
- gadget-cover.com
2.1
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience won’t recommend
Yeah very easy to set up but when it matters the most I.e during claim process they make you u jump through hoops take a whole week and then decide to not pay your claim because you weren’t diligent enough with your phone. Isn’t that the whole point of having the insurance. Awful experience won’t recommend anymore to anyone.
Edit:
You guys seem to have made your mind already regarding my claim so what’s the point In wasting more of my time with you by calling and complaining
17 July 2020
Unprompted review
Reply from Gadget Cover
Good afternoon Mr Memon,
Thank you for your review.
We are sorry to read you are unhappy with the decision made by our claims department. All of our claims are assessed based on the Terms and Conditions of the policy. I can see that you have already discussed this with the claims team but if you wish to discuss this further or have them re review your claim please contact them to raise a complaint if this was not done during your call with them.
Kind regards
The Gadget Cover Team
Very east to set up and great monthly…
Very east to set up and great monthly costs
17 July 2020
Unprompted review
Reply from Gadget Cover
Good afternoon Mr Eccles,
Thank you for leaving your review regarding how you found setting up your policy.
If you ever need to contact us this can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
Excellent customer service
Excellent customer service! Very informative and professional! Will definitely recommend them to family and friends.
14 July 2020
Unprompted review
Reply from Gadget Cover
Good morning Miss Panesar,
Thank you for taking the time to leave your review.
I have passed your kind word to the agent and her manager for feedback.
If you ever need to contact us again this can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
Easy to buy online and 1 month free
13 July 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for your review regarding setting up your new policy.
If you ever need to contact us this can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
Excellent service answered my query…
Excellent service answered my query straight away.
13 July 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for your review. We are happy that you found our customer service excellent.
If you ever need to contact us this can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
Excellent cover
Excellent cover, easy to use website, very happy customer!
8 July 2020
Unprompted review
Reply from Gadget Cover
Good morning Nicola,
Thank you for leaving your review. We are happy to read you are happy and found our website easy to use.
If you ever need to contact us this can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
I phoned to update My policy with new…
I phoned to update My policy with new phones I had bought. Process was quick and easy and the customer services rep was very thorough, clear and it was all done very smoothly and quickly.
7 July 2020
Unprompted review
Reply from Gadget Cover
Good afternoon Jane,
Thank you for taking time to review your experience with our customer service agent. I have pass this to him and his team leader for feedback.
If you ever need to contact us again this can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
I thought it odd that they didn’t ask…
I thought it odd that they didn’t ask for the serial number , like other websites...but so far so good...although have not had cause to make a claim
6 July 2020
Unprompted review
Reply from Gadget Cover
Good morning Clayton,
Thank you for your review.
Entering the IMEI/serial number is optional currently when you take out a policy. However for more accurate records and for a smoother process for any potential claims we recommend that this be provided. This can be done either by emailing us at customerservices@gadget-cover.com or speaking to our customer service team on 0203 794 9294.
Kind regards
The Gadget Cover Team
Refused Claim
When went to claim was refused as the proof of purchase was in my ex-wife's name and not mine. Left me out of pocket and have paid more to them and considering they don't cover within their terms and conditions where I sent proof of purchase, I believe I was liable to a refund on the policy, but when I got to get in contact, I got no response, been a month now still nothing. I'd advise look elsewhere. Have used them for a while now and never claimed before for anything.
3 July 2020
Unprompted review
Reply from Gadget Cover
Good afternoon Mr Heaton,
Thank you for leaving your review regarding your claim.
I have looked into this for you and as you confirmed in your Terms and Conditions that you received in your Welcome Pack in March it confirmed the definition of immediate family as:
Immediate family – your mother, father, son, daughter and spouse. Immediate family
also includes your domestic partner (domestic partner is defined under this policy as someone
you are living with in a long-term permanent relationship as if you are married to them). Due to the proof or purchase being in your ex wifes name and a different address the claim was declined in March.
I have checked though the notes and emails and I am unable to find any evidence that you have contacted us regarding this matter as the claim team advised you to.
If you would like to discuss the decline with us and/or raise a complaint please call us on 0203 794 9294 or you can email us on customerservices@gadget-cover.com.
Kind regards
The Gadget Cover Team
A returning customer
I'm a returning customer as I trust them and the one time I did have to get my phone repaired they didn't charge me the excess due to not having made a claim in over 2 years and were fast and efficient at getting the repair done
2 July 2020
Unprompted review
Reply from Gadget Cover
Good morning Mr Bridgen,
Thank you for leaving your kind review.
We are happy that you trust us with your gadget insurance and the process of claiming was fast and efficient when you needed it.
If you ever need to speak to us regarding your new policy please do not hesitate to contact us on 0203 794 9294.
Kind regards
The Gadget Cover Team.
Got me covered strait away
1 July 2020
Unprompted review
Reply from Gadget Cover
Good morning Mr Townsend,
Thank you for taking the time to leave your review.
If you every need to speak to us please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review.
If you every need to speak to us please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Very helpful in making sure everything…
Very helpful in making sure everything was covered when I had to amend a policy shortly after taking it out, the assistant was very careful at making sure there were no possible errors or loopholes.
22 June 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Thank you for taking the time to leave your review. I am happy to read my colleague was able to help you with your query during your call to us at customer service.
I have passed this review to my colleague and his manager for feedback.
If you every need to speak to us again please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Amazing service
18 June 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for leaving your review regarding our service.
If you every need to speak to us again please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Very good and cheap insurance
11 June 2020
Unprompted review
Reply from Gadget Cover
Good morning Kashif Arif,
Thank you for leaving your review.
If you every need to speak to us please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Easy to get cover online
11 June 2020
Unprompted review
Reply from Gadget Cover
Good morning Mr Hind,
Thank you for taking the time to leave your review. We are glad to see you found setting up your policy with us easy.
If you every need to speak to us please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Very happy and good value
11 June 2020
Unprompted review
Reply from Gadget Cover
Good morning Suzanne Bradley,
Thank you for taking the time to leave your review. We are happy to see you are happy with your renewal.
If you every need to speak to us please call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
Great over the phone customer service
The lady I dealt with presented amazing customer service. I’ve always had a great experience with Gadget Cover so would highly recommend.
4 June 2020
Unprompted review
Reply from Gadget Cover
Thank you for the excellent review, Rosie!
Do not use
Con artist's. Fast to act for proof of usage in the even of a claim.. which I sorted within an hour. Slow to reply afterwards. Get it together you divvys and suppose its my own fault for not doing due diligence before purchasing cover.
26 May 2020
Unprompted review
Reply from Gadget Cover
Good afternoon,
Our apologies that you have experienced delays from our claims team replying regarding your claim.
As I would be unable to find your policy/claim details with just your first name please could you reply with your claim reference or could you please contact them by phone on 0203 794 9294 and they will be able provide you with an update and raise a complaint on your behalf.
Kind regards
The Gadget Cover Team
1st class service
1st class. After sales service,I filled in the application wrong , phone d got through with in seconds spoke to Rob who sortted it
19 May 2020
Unprompted review
Reply from Gadget Cover
Good morning,
Thank you for taking the time to leave your review of setting up your policy and speaking with Rob in our customer services. We are happy to read he sorted the error out for you. I have passed this to him and his manager for feedback.
If you ever need to speak to us again please do not hesitate to call us on 0203 794 9294.
Kind regards
The Gadget Cover Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.