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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently experiencing non-delivery or receiving incorrect items, such as wrong sizes or completely different products. People also faced considerable challenges with customer service, noting a lack of response to inquiries and difficulty obtaining updates or resolutions. A recurring concern was product quality, with many receiving items described as not authentic, made of cheap materials, or having defects. Customers frequently struggled with the refund process, reporting requests were ignored, denied, or met with significant delays. Delivery times were also a frustration, with items often taking weeks to arrive, sometimes from China without prior disclosure.

What people talk about most

Order

Customers had negative experiences with order fulfillment, with many reporting that their orders never... See more

Product

Users describe negative interactions with product, with many reviewers reporting missing items or incorrect... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process, frequently reporting that they have... See more

Response time

Customers consistently note negative experiences with response times, with many reporting a complete lack of... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting significant delays and missing... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible news experience. I never received the item I paid for. They sent me a child’s item when I ordered menswear. I returned the package containing the wrong items on the return address on the pa... See more

Rated 1 out of 5 stars

I haven't actually ordered anything from these people but wanted to let people know, they trade as Gacoo, Engjersey, Fooko, Posoo, Kickkits and Kooso, Probably more names too. Their address 2 Hardman... See more

Rated 1 out of 5 stars

Ordered a strip 9th December 2025 and had no confirmation of dispatch or tracking but a confirmation of order email at the time. Chased 3 times (emails & their website form asking for an updat... See more

Rated 1 out of 5 stars

Wish I would have seen this before placing order. Purchassed football shirt for Christmas, Received but they sent wrong size! Haveing trouble returning for refund even though site says 100 day refun... See more


Company details


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1.4

Bad

TrustScore 1.5 out of 5

63 reviews

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No history of asking for reviews

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1.4

All reviews

(63)

63 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is awful

This company is awful I've only given 1 because I have to give them something to review.
I ordered a top it took 3 weeks for me to have ro contact them to then be told it would be on its way. 2 weeks later still nothing so I emailed and then was told they didnt have it. I asked for a refund to then be told their account is frozen and I've got to wait 180 days. I've emailed again to say i want my refund now this is disgusting as that is a joke.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

The company football shirtsGacoo make out they are a…

The company Gacoo make out they are a company based in Manchester, it is definitely not a UK company they are based in China. They state the item was delivered to my address when it wasn’t. Lucky for me I paid via PayPal and received a full refund. Beware of this company it is definitely a scam. Their customer service number is non existent when you phone it.

2 December 2025
Unprompted review
Rated 4 out of 5 stars

Was very dubious after ordering as…

Was very dubious after ordering as everything was saying scam, and no reviews anywhere etc. But my order has turned up today after only ordering a week and a half ago with free delivery. All correct sizing and name on the back of the shirt. I’ll write another review Christmas Day once they’ve been tried and tested… thank you

16 December 2025
Unprompted review

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