Futuraride Reviews 77

Good morning
Spare parts
I need help for repair my niubilty b14.
I need the original rear motor wheel .
Where I can buy a new ?? On the web I found only similar .

BEWARE, THIS PLACE IS A SCAM. I never received my order, it’s been 6 months!!! I’ve tried reaching out to her, but she never responds and if you write a “negative” comment under her IG post about not receiving your order she’ll turn the comments off so other people can’t even see that there are negative responses in regards to her business. I’ve tried emailing her, but her email is invalid. DO NOT BUY FROM THIS SCAMMER!!!!

Scam artists. Assured of payment of import fees to UK if I bought from them. Did not respond to repeated attempts to get them to honour their commitment. Avoid this company. Would give 0 stars if it was an option.

i ordered the Engwe EP Pro 2 electric bike on the 21st December and received it on the 28th. Assembled it later that day only to find that the charger supplied did not fit into the port. i swiftly sent an email to the customer services team who required video proof. the bike serial number and my order number - resolution: they agreed to send me a new charger once a bike engineer has had a look at the evidence i provided. i specifically queried whether the 7 days return policy or 18 month warranty will not be activated until i get the correct fitting charger as the bike is currently unfit for purpose, yet this question continually gets ignored by the customer service team responders. Not a great start as i was eagerly waiting to use my new mode of transport for work, however if they (Futraide) quickly remedy this issues then ill gladly go higher with the rating.

Compré a esta empresa "FUTURA RIDE " un bicicleta ENGWE E2-PRO..La Compré en Junio 2022.A día de de hoy todavía estoy esperando me solucionen un problema que surgió y después de seis meses" todavia no me han solucionado y por lo cual no puedo usar la bici'..Para vender parecen ser buenos "como cualquiera","pero como tengas un problema a ellos no les importa"..Solo saben vender"..Servicio post venta" un desastre" y ninguna solución ya que nó son servicio técnico y no disponende piezas de recambio ya que no disponen de servicio tecnico.. Si queréis evitaros problemas comprar ls vici que queráis a sitios serios ,a la marca directamente y si puede ser en la zona donde vivais"..Os ahorrareis problemas y el precio es el mismo ,pero con la tranquilidad de que si surge un problema os lo solucionarán..Os lo digo por una malisima experiencia con FUTURA RIDE'..Las opiniones que tienen en Truspilot y otros portales de opiniones la mayoría se consiguen de conocidos ó pueden ser falsas"..Un saludoI bought from this company "FUTURA RIDE" a bike ENGWE E2-PRO...I bought it in June 2022.a day of today I'm still waiting for me to solve a problem that arose and after six months" still have not solved me and so I can not use the bike'...To sell seem to be good "as anyone", "but as you have a problem they do not care"...They only know how to sell"...Postal service sale" a disaster and no solution as they are not technical service.... If you want to avoid problems buy ls vici you want to serious sites, the brand directly and if possible in the area where you live"...I ahorrareis problems and the price is the same, but with the tranquility that if a problem arises you will solve it..I say this by a bad experience with FUTURA RIDE'...The opinions that have in Truspilot and other portals of opinions most are obtained from known or may be false"...A greeting

Quick delivery friends also bought from them no problems at all

I ordered a bike 20 days ago. In the begining they claimed in the website that the had stock so in terms of 3-5 days for processing and 2-5 for shipping. Well, at the begining after 10 days I asked for the bike bc in the website the status was "In progress". So I contacted with the service. No answer so far about the bike, so after keep trying they said that an issue with my address occured so I had to tell a second one (An error with an address from Google, pretty weird). They told me that the bike would be sent 2 days after that. Few days later still "In progress" order, so I was again trying to get some news. This time they said that a problem with the magazem occured and the arrangement of the bike would take longer. I cancelled order, they tried to convince me of avoiding going through PayPal dispute but luckily I did not. After more than 20 days I got back my money and I will never go back to them. Hope this will help some of you bc in my case I was checking only this website and everything looked weirdly normal but when the situation occured I checked Facebook and different websites and this is a very normal behaviour when dealing with DropShippers from China. Please consider this before!

I recently purchased an ebike from Futuraride. They stocked the bike I wanted at a very good price. I placed an order for the bike and a set of mudguards. Then Futuraride kindly got in touch with me to inform me the bike actually came with mudguards. They were happy to change my order and refund mudguards. The bike was delivered in good time and I am very happy with my purchase.

I ordered one electric bike on Friday with hope that in next week will be delivered. This it happen! Thursday morning I received the parcel. Very fast.
The electric folding bike it's beautiful and nice to ride. Very easy to assemble.
Thanks FuturaRide!

After a lot of research and reading of excellent reviews, I decided on the Fiido D4S. Bike ordered and arrived within 3 days, mudguards included. Took me about an hour to unbox and make the bike ready. Now able to ride with ease wherever life takes me. Comfortable, affordable, robust and stylish with an excellent battery life. Probably the best Electric Bike in the World 🌎

The experience i had was quick responses and delivery and the staff were able to assit with questions i had before delivery within a quick timescale. The item ordered is perfect and works as it should. Was packaged well. Thanks!

Great bike. Terrible customer service. Delivery delays saying that your address doesn't exist? Don't expect to get the customs fees back (UK) £42 even though they promise that when you send photographic evidence they will refund you. They send a link to an Indian credit card company to contact?

My first Electric bike,very well built and designed, great front and rear suspension, a joy to ride,18 miles on first pedal assisted ride,and felt great, will be doing many more miles before I reach my 70th Birthday soon, Super bike Fiido M1 Pro, Thanks Futuraride, great bike great service, great Comms.*****

Thank you very much

It was a pleasant experience,
even if I doubted a bit that the bike will be delivered !!
but in the end everything is fine
Thanks

I was disappointed all the time
that I had to pay the customs tax!
but at the urging of some (futuraride)
who advised me to suffer and then have a refund
I took the bike
and in just a few days I was reimbursed,
I recommend this site
and now that I know them!
I would continue to buy new accessories!

(I was also awarded) those from futuraride meow promised a gift
for all misunderstandings

Thanks

and I warmly recommend it
#FUTURARIDE

After doing a bit of research i chose a Fido M1 pro. And Im glad I did . Excellent value for money and does exactly what it needs to . The transaction itself was a bit tricky and I was unable to pay by PayPal and after 2 days of webchat I gave up . That being said when I paid by Debit Card the transaction went smoothly.The bike itself arrived quickly and was well packaged . Assembling it was straightforward and didnt take too long. Ive had no trouble at all with it so far and would definitely recommend the product . Really pleased with it and the service received.

bike was delivered quick and safely
the fiido m21 is a great ebike quick and easy to put together and great ride and really quick
would use futuraride again in fact already looking at a scooter

Great customer service had to pay £114 tax on delivery but they have promised to refund
Bike is great I use mainly on throttle due to needing hips replacement very sturdy and I get 28 miles with it before needing charging but I am 20 stone so I think this is very good I had the bright orange colour and it looks great a real head turner the delivery was prompt and the build was very easy needed two people as I struggled to hold and place bolts due to my balance issue all in all a very well priced bike with exerlant build

I think this bike is really good and very easy to use and fold away into the garage,

Just had an order rejected and a refund coming through without one contact or so much as a word of explanation. Absolutely infuriating and hopelessly bad.

Beggars belief.

Had a few problems re the delivery (it should have arrived Wednesday but didn't get here until Friday) but other than that I'm happy with the service and the Engwe Pro is exactly as described. Not been 'out, out' on it as yet but on a quick round the block I was impressed. Its got some proper pull, the seat looks like its going to be comfy, good suspension, looks like a beast.
My only negative comment so far are that it weighs a LOT and that it's hard to handle when in its folded position. It falls all over the show, but I'm not used to it yet, this will likely get easier with time. Yes, so great product, great price and great company. Can't wait to get out on it now!