Furniture Stop UK Reviews 

I ordered my sofa from Amazon and it is a Furniture Stop product which luckily for them, I love the sofa that I have purchased and it is in excellent condition. But the customer service from the delivery men was absolutely bad and not what I expected at all. Firstly they came to my property on the 9/2/19 to deliver the item without my prior knowledge. I was at work and there is certain days which I free in order to have tradesman appointments. Afterwards I emailed furniture stop to rearrange the delivery appointment but nobody bothered to reply to this. I then rang customer services and a appointment was rearranged for the 15/02/19 and I was to be notified 24 hours before delivery that due to take place. At 6.50 in the morning (whilst I was still in bed) on the date of the 14/02/19, two delivery men arrived with my sofa. I had asked for the old sofa to be removed when rearranging the appointment and that there would be a charge. I was surprised about them turning up at this time of the day, but had no choice to take delivery of the item and I had informed them that I arranged for my old sofa to be collected. At the time, I did not have the cash needed to remove the old sofa and that they expected me to go to the cash machine (even though it was 6.50 am) to obtain the money needed for this to be done. I did this and the driver took me to the nearest one. Then when they bought the sofa in to my flat, they would not unpack this (even though I live on my own) and I had to do this myself, which I was able to do. For bad customer service from the delivery men, I would not recommend this company.

Waited months for our sofa to be told there’s been another delay on 4 / 5 occasions (only because we phoned to ask where it was) . Bought in October and told it would be 2-3 weeks, then it was another 3 weeks, then due before Christmas to be told it would be 2nd week in jan so no sofa over Xmas. phoned 2nd week in Jan to ask where it was and shock it was delayed till mid February. Said to just cancel our order we would like our money back. The day we got our money back we went to DFS ordered a new sofa then the next day they phoned back saying it would only be a week and they could deliever, told them to forget it as we had went and bought one from a proper company!! All a bit fishy as far as me and my partner are concerned. Always got the same one guy on the phone aswel and told there was no manger when asked to speak to someone else. Hmm please AVOID at all costs!!!!

An absolute joke
.
We can't say we are happy with this company. I do urge people to look elsewhere, with the experience we had with them.
We have unfortunately had and paid for a sofa from this tin pot company.
Feet missing, so can't use until sorted.
After many emails and phone calls that never get answered. NOTHING. But every cloud has a silver lining. We paid using a credit card, just in case we had a problem.
So we are going to hand it over to the credit card company to sort. Get out of that furniture stop.

Awful ! Cheap and terrible quality sofas which one turned up broken after calling them the afternoon of delivery and so many times after I
Got
Fobbed off by email and no one ever came to replace or fix !!! Don’t waste your money . The sofas are so uncomfortable we are having to give away and buy from a much better company !

Ordered a pull out trundle bed. Turned up with no mattress despite no mention of "mattress not included" on the pictures or product specification. Misleading. Disappointed.

Purchased a sofa that was described as having bright and colourful cushions on website & on the picture. No cushions on delivery. Rang them & they confirmed cushions would be sent. 2 months later, after endless emails, telephone calls, messages, having been promised a call back. Nothing. They will not respond to any communication. Worse customer service I have ever experienced. If you try calling them, the phone is rarely answered & the voice mail box is always full. Do yourself a favour & buy elsewhere. It’s not worth the stress!!

Sofa fine but very poor customer service.

Three missed delivery dates requiring time off work and we had to chase them to get updates. Several unreturned calls as well.

Ordered sofa didn’t hear anything for a week was concerned called and a guy gave me a number to speak to couriers they let me know my delivery date was weds 14th November. Got a text yesterday to let me know my sofa was being delivered today between 8-11am well it certainly did came just before 9am! Beautiful sofa easy to assemble and makes my living room look amazing! Was so unsure ordering from these especially from some of the reviews but sofas is amazing!

I have been with Furniture Stop UK for a year now and I am happy being a part of this team. I thank them for all the support, the kindness, and their generosity, and most of all the likeness of being a family. I enjoy the work despite the ups and downs. Thank you so much Furniture Stop UK, proud to be a part of this team!

Logan corner sofa black don't believe it as Ares is dark blue and getting more blue as days go by crap service waiting age's for it as well

I took delivery of a corner suite over 6 weeks ago and it was so well packed it would take ages to unpack. The delivery men said don't worry if there is a problem once you have unpacked it and put it together yourself as you have 14 days to notify the company, they obviously seemed to be in a hurry. They forgot to mention that I would have to pay for shipping costs if it was faulted. The corner base cushion was so much higher than the rest, it looked like it had been overfilled and 2 days later the whole zip on it burst. After phone calls to the shop and several emails to 'support', I was told it could take months for a replacement cushion which is unacceptable so I suggested either a whole new suite as this only takes up to 2 weeks, my money back or I get the Cushion repaired and Furniture stop would give us the money for the cost of the repair. I got no reply from this email to 'support' so I contacted the store again and spoke to someone who suggested 'as a gesture of goodwill' they would pay for the repair within £20 - £30. I have gone ahead and done this rather than having to wait months for a replacement cushion which for some unknown reason seems longer to make than a whole suite. But now they have said to send a copy of the receipt for £25 to 'support' who I hope will reply to my e-mail this time. Be warned do not sign the Packing Slip before checking the item because if it is damaged you will have to pay shipping costs for replacements even if it is within the 14 day cooling off period and the goods are not fit for purpose. I will put an update online when I receive the cheque for £25. Watch this space !!

Ordered Chesterfield sleigh bed which stated on website 1-5 days delivery for this specific item. After several phone calls from myself to the company was informed that the bed was being made to order and they couldn’t tell me when it would be delivered. 2 weeks later and after chasing the bed was eventually delivered but oh my what poor quality. The frame of the bed was bent, the metal fixings were bent and intact it isn’t even the same bed that is advertised on the website. I have sent several emails and each time I get a phone call on my mobile, from a random mobile number trying to fob me off and make up excuses about “investigation and customer service”.
Another 2 weeks later, still no response.
SAVE YOUR MONEY AND DO NOT ORDER FROM THIS COMPANY!

A great experience from these guys, I was kept informed from the moment I placed my order for my corner sofa. A courtesy call 24 hours prior to delivery and then again 15 minutes before delivery on the day. Great team of delivery guys too very polite and even took the packaging off and set it up. Fabulous service thanks very much.

I first ordered a bed with Furniture Stop in November for a move, the move was delayed and Furniture Stop were great in refunding the money.
I returned to order the new bed with a very quick turnaround, made a call and was told it can be delivered in my 3 day request. This was excellent.
So i ordered it and there it was 3 days later.
I have now put it together and it is great and exactly what i need.

As a company they have been helpful, honest and delivered what they said. The product is good value and there are no problems with it and i would definitely recommend and use Furniture Stop again.

I bought the crushed velvet corner unit on Wednesday. I was a bit sceptical as I never usually buy something this price online without trying it first. I got delivery 4 days later, on sunday, and the delivery men were fantastic!! Phoned me 20 min prior to delivery and even took their shoes off at the door! The sofa is lovely and I am chuffed to bits with it. Would definatly buy from them again. Thank you for such great service !

Do NOT purchase from this site, whether it be directly from them or via Groupon or Wowcher.

I ordered a bed from them in November 2016 and it did not arrive until August 2017 and that was only because I consistently called them daily to get it sorted.

Then when it arrived, it was missing half of the castors/feet for the bed.

I have since called and emailed. They haven't replied to my emails and keep making up endless excuses over the phone.

Have now had to resort to contacting Trading Standards.

Just because it seems a bargain, it is not.

Not only do they not deliver what you have paid for, but the after service is the WORST.

I am now left with a bed that is incomplete, unsafe, not at all secure and therefore unusable.

Also due to the bed being uneven, it has left marks all over my brand new carpet.

Really upsetting.

I just bought a bed recently from Furniturestop. It was amazing!
Very Happy with the product, Great service!

Good furniture and very fair prices... i'll be using them again soon...Items arrived in 7 days