Furniture Stop UK Reviews 

They'll use their super nice voice on the phone to placate you but they are full of lies and misdirections. I'm now trying to get my money back through paypal. Originally they promised our sofa would arrive for Christmas if I ordered it that day so I did. Despite my chasing up I didn't even get a delivery date before Christmas and I still haven't got one now. They said it was with the couriers then refused to give the couriers details which rang alarm bells. Then they admitted it wasn't. Long story short they have no stock they are drop shipping crappy sofas and will play nice to string you along until they can get hold of one.

Do not buy from this company they are liars & conmen & the furniture is cheap tacky rubbish that looks nothing like the photos. I read the reviews after ordering unfortunately & spoke to Grace & George who come across all nice on the phone but lie about delivery dates constantly then when it finally arrives it’s the worst piece of junk I’ve ever ever seen. I ordered the corner sofa & it’s a disgrace like the owner she should be called Dis-Grace not Grace. When I told the delivery guys I didn’t want it they wouldn’t take it back & made out it was easy to return just call customer services they said who then charge £150 to collect it. MASSIVE CON stay away from this company hopefully they will be closed down soon if enough people put honest reviews on here & other review sites 🤞 STAY AWAY is all I can say.

PLEASE PLEASE READ BEFORE ORDERING
My sofa was ordered,when delivered at 6am in the morning with no time to inspect as were busy,if any problems get in touch.On inspection 5 cushions were missing,the 3 that were there the buttons come off with in 10 mis.Reported a number of times,was ignored for for weeks,2 days after I had to sew the seat pads myself,reported again,I had to buy cushions to put on it.Then Christmas eve after telling them I'd report to trading standards,I got a phone call from Michael saying my cushions would be here,then he went on telling me they would replace the whole sofa.Just called today to chase it up,he LIED and said he didn't say that.My conversation was on speaker so witnesses heard the conversation.Totaly terrible customer service, customer care is non existant, Plwase do not buy from this company......I had to give one star as wouldn't let me give zero or minus

Please please avoid this company at all cost completely fraudulent , you will never see your order or a refund , the positive review on here are also fake and are of other companies

Excellent company.
Replied to every single message so can’t fault their correspondence,
I’m really pleased with my new sofa which came in a matter of days well before Christmas as I was worried about.
The sofa itself is very sturdy and very well made.
Forget the bigger companies who advise on TV not mentioning no names who keep you waiting for weeks for crap furniture.
I strongly recommend ordering from Furniture shop Uk,I will definitely be using again.
Thank you 😊

Bought a sofa from this company on 27th October. Their website states that delivery can take up to 12 days. After waiting 12 days and hearing nothing from them, I chased them up. Got an e-mail back from Grace saying the shipping company will contact me. Again, nothing for another week. Chased again.

In the end I had to threaten to open a Paypal dispute and request my money back. Sofa eventually arrived on 30th November.

If this company can't deliver in 12 days then they need to change their website details as it is misleading. I could have bought a sofa elsewhere and got it a lot sooner. I feel like I was misled and have never had an apology from this shambles of a company.

I won't be using them again.

I was worried after ordering and then seeing the reviews, but although clarity isn't perfect with this company, my 2 sofas arrived albeit a couple of weeks late but they were in perfect condition and exactly what was hoped. We ordered the Oakland sofas a 2 seater and a 3 seater. Very nice. If the communication was a little more exact then the experience would have been perfect but I gave a 3 star as it seems that some promises on delivery were slightly made up on the fly.
However, thank you to them for the outcome and price was super compared to Dunelm whom offer the exact same sofa.

fantasic service,fast delivary and very good quality sofas a+++++

Now anyone reading the reviews will be surprised by the polarisation. I was understandably concerned by reading many of the reviews. However, the company applied a discount that I had missed at the time of order. The Astor Chesterfield Sofa Bed - 2 seater / Chesterfield × 1 was excellent and 30% cheaper than other rivals. The delivery times from other sites were 12 weeks. I received ours within 6 weeks. Now, do not expect it in the timescales suggested- 2-3 weeks. If you can bear with the wait, this company is worth it. I spent hours researching and their sofa was better than expected when it arrived. The delivery men were flexible and helpful and customer service were fine- telephone worked best to chase up delivery. Otherwise this would be another 5 star review. Thank you furniturestop!

I ordered a corner sofa from this company around the 9th of October and delivery said 5-12 business days. I did receive the item on time however it was not what I had seen in the picture so I asked the drivers to take it back and they refused. They told me to keep it and call them to arrange an exchange. I now contacted them and spoke to a male named Mike very unpolite who just kept telling me to email them and sort it out because he couldn’t help. Now I have emailed them and will see what happens...
Someone named Grace replied and she was being nice until she asked me if I still had the packaging for the sofa but obviously I don’t because the drivers took it and told me that was the procedure. Now she doesn’t reply ti my messages anymore.

I also contacted them about their delivery drivers damaging my flooring when assembling the sofa and was told it has been escalated to the relevant department however I haven’t heard back from them! Absolutely rubbish! I wish I could post pictures of the flooring

URGENT NEWS

PLEASE PLEASE I URGE DO NOT USE THIS COMPANY THEY ARE SCAMMERS

I am very thankful that others have written a review about this con artist company, and I am truly grateful most of all to Emily and Molly who wrote a very detailed review so I don't need to write one because they gave an exact copy of what happened to me. The worst people I ever dealt with at that company were Grace and someone called Mike.

I did find an excellent furniture company online and I order my new sofa on Monday 19/10/20 and I had a call and email on Tuesday 20/10/20 with a date for delivery of the sofa.

After I spoke to Grace and told her I had read the reviews sending her a copy she made her obvious excuses. I also notice that on the very same day of my email to Grace someone name Phil Indge left a positive review hopefully he will get a knock on his door if it is not a genuine review

ps Emily and other( £66 charge) you can still get your money back by speaking to your bank and a solicitor which should cost you nothing

Great sofa, great price, great service!

Will 100% shop again and already recommended to friends and family.

Ordered a sofa (much cheaper than major stores). The communication about delivery was great, and arrived to the minute of the day arranged. The guys took it to the first floor and put it together, without even accepting a coffee from me!

Wonderful service, fantastic product and a pleasure to deal with. Thank you!

DO NOT USE THESE CON ARTISTS. Over two months for them to deliver a sofa that says it will be delivered in 9-16 days then when it turns up it is ripped, smaller than advertised, utter crap quality and I have now been waiting over 2 months for them to come and pick up their rubbish product. Their sofas are terrible and their customer service is even worse ... AVOID AT ALL COSTS

Very pleased. The sofa is comfortable and looks great! Really soft and snuggly. The price was great. Was told it would be delivered between 9am and 12pm - the guys showed up bang on 9am and by 9:15 the sofa was assembled and packaging taken away (you do have to pay an extra £20 for this, but I was happy to). They even took their shoes off in my flat which was super polite. Great service all round, would definitely recommend!

AVOID AVOID AVOID!!!
I ordered a sofa and a bed. The bed arrived damaged with missing parts. The sofa took over 6 weeks and i ended up cancelling as I was moving into an unfurnished flat and needed something to sit on.
I am a teacher so I was sleeping on the floor without a bed and teaching my lessons on the floor without the sofa yet that didn’t bother them at all.
They would only deal with my request over email. I was dealing with someone called Grace and she was clueless. Kept giving me false dates that the items would arrive and then resulted in ignoring my emails - they had clearly not been trained on difficult conversations and dealing with missing items.
Because I was being ignored, I tried their number and I was told that they have nothing to do with orders and cannot offer refunds, I have to email the customer service team yet they were able to refund me instantly for the sofa - doesn’t make sense!
I was getting so fed up that it resulted in myself claiming on my credit card. I made the furniture stop aware that I will be claiming and the ‘sales team’ who I spoke to on the phone were SOOOOO rude telling me I didn’t have a leg to stand on and gave me a £10 partial refund for a £300 bed.
2 months later, I received a full refund for the bed from the credit card company so I advise anyone who has gone through the same as me to do that.
They were a terrible company and are completely ripping people off.
Go through the well known brands and pay that little bit extra for the customer service and on time delivery.
Don’t make the same mistake as me and go through the Furniture Stop. They are AWFUL.

After 10 weeks of waiting, this morning the sofa finally arrived, a bit smaller than expected, but its whats expected, when you buy from a photograph. But I am quite pleased with it and it was a fair price. The extra £20 option available, for the delivery men to assemble and take away the cardboard and plastic, is worth the money. They were extremely friendly and helpful. Where everything goes wrong is the terrible customer service, and the between 7 and 14 business days for delivery promotion. All they have to do is to be honest, with the delivery and keep the customers informed of the progress of the purchase, The refusal to answer emails, does not provide much confidence once purchased, a simple email once per week informing us, would solve a lot of problems and give a little bit more confidence, that your purchase is being processed, rather than the feeling your being ripped off. Really need to improve the customer service

This company is VERY sneaky, you make the order, think you are getting good customer service as when you place the order they get in contact and it make you think you made a good decision however YOU DID NOT. After that initial phonecall and they have taken your money I might add, you will receive no communication from them. I ordered a bundle sofa and footstall in March and still they have not contacted me about the footstall. They don't care one bit. It might be reasonable price furniture but it will last you a year if that and you get zero customer service, pay they extra money for somewhere decent. Not to mention the delivery company delivered by sofa at 5:30AM ON A SUNDAY!!! It is just not worth it.

Do not order from this “company” if that’s what they even are? Not sure weather they are even legit, but I have been waiting AGES for my item, after constant phone calls to the shop and emails etc they never ever got back to me! Now after such a long wait they finally contact me and the item isn’t still in stock, been sitting on the floor for weeks and weeks now for NOTHING! The order is now cancelled! Scammers

This is a follow up to an earlier review.

I urge people not to buy from this company.
After 4 months I still have no headboard and the storage drawer under the bed has not been fixed.

They ignore every email and will not respond to the Klarna dispute team.

Don't waste your money buying from them!

Excellent costumer service. Quick and polite . No problem with them at all !