FurnitureOkay Reviews 

1,226
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional product quality, beautiful designs, and comfortable feel of various outdoor furniture pieces and dining tables. People also genuinely appreciate the exceptionally fast delivery times, friendly customer service, and extremely smooth online purchasing experience overall. However, some customers also noted occasional frustrating issues such as significantly delayed shipments, minor product defects upon arrival, or receiving completely incorrect items. Consumers mentioned that resolving these specific ordering mistakes sometimes required extra effort, waiting days for replacement parts, or dealing with unexpected delivery handling.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, solid... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally prompt and fast... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their furniture... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding communication and... See more

Order

Customers had positive experiences with order, highlighting the smooth and easy online process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Friendly, helpful staff member. Very knowledgeable on the products. We had a different bolt which was incorrect and wouldn't fit the chair. One phone call and it was a... See more

Company replied

Rated 5 out of 5 stars

Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more

Company replied

Rated 5 out of 5 stars

We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more

Company replied


Company details

  1. Outdoor Furniture Store
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store

About FurnitureOkay

Written by the company

It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.

At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.

To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.

Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,226)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love our new Rattan Sofa!

We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head. Even the covers are removable for washing although they don't look it. I checked this before I purchased. Our balcony faces north north west and the sofa prevents a lot of heat entering through our floor to ceiling windows.

10 November 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Mary!

Rated 5 out of 5 stars

Reliable

Reliable, product was excellent. Delivered as per scheduled

18 November 2025
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Reply from FurnitureOkay

Thank you Jen!

Rated 5 out of 5 stars

We cannot fault the company

We cannot fault the company. Their range is good, their quality is excellent, their service is excellent as is their delivery. They are a reliable company and Dani is a top operator, with nothing being too much trouble! Congratulations!!

15 November 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Rob!

Rated 5 out of 5 stars

Simple

Simple, modern pieces that just work, FurnitureOkay delivered exactly what I needed a clean lined bed frame and a durable desk for my home office

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very easy and painless transaction from Furniture Okay

Very easy and painless transaction from start to finish. Communication was excellent and friendly throughout and this outdoor setting was a fantastic price compared with similar/ the same product from other suppliers.

Items were all well packaged and arrived at my interstate location in perfect condition and in a timely manner. The delivery fee was a bit steep but fair I think and the savings made on the outdoor setting itself still meant that the overall cost of this outdoor setting was very competitive and the delivery service itself was excellent.

I have no hesitation in recommending this company and will definitely use them again should I be in the market for any items they supply.

1 December 2025
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Reply from FurnitureOkay

Thank you Julie!

Rated 5 out of 5 stars

The service I received was helpful

The service I received was helpful, friendly and obliging.
We visited the show room and saw the exact setting we were interested in. We could see the quality and were astounded that we would receive the items the next day ! Altogether, a very satisfying transaction !

11 November 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Annette!

Rated 5 out of 5 stars

Nice to see a Local Chinese expat…

Nice to see a Local Chinese expat business interacting with local people. The more we interact the better it will be for all. Remain honest have integrity, be truthful to all as you are and were, this will ensure extraordinary friendships to develop and have above ordinary associations to benefit all of us. Thankyou.

3 November 2025
Rated 5 out of 5 stars

Easy to communicate with

Easy to communicate with, reliable and delivered in the time frame given. Love the quality of my new table and chairs.

29 October 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Leona!

Rated 4 out of 5 stars

Ease of ordering

Ease of ordering, products arrived extremely well packed and no issues setting up the bbq table and chairs. A few more emails updating buyers on delivery would be good. Products came within the time frame stated and we would definately buy from them again.

29 October 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you for the feedback Narelle. We pride on providing accurate delivery timeframes from the start, without sending more emails than what's necessary.

That being said, we'll see if there's anything we can change in the future.

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