Collecting the car was a bit hap hazard, it seemed we weren’t important customers. It took a hour to go through the process as the car wasn’t ready at the arranged time and there were issues for anot... See more
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Reviews shaping this summary
My credit card was not accepted for the €1300 security deposit, despite the fact it's a REAL credit card. I had to pay an extra €283 for insurance to take the reserved car ! I then was asked to ma... See more
Company replied
Getting the car and returning were fast and easy. I got a brand new car which was great. Location is a little bit far to the center, you should take a bus or a taxi to get there. And better to rent t... See more
Company replied
Communication was oké, car was oké. Transfers oké. We noticed that others were asked to pay extra for cleaning, insurance, better automatic car, We did not get those questions because we booked at... See more
Company replied
Company details
Written by the company
A Funchal Drive é uma empresa de aluguer de viaturas dedicada a oferecer um serviço simples, transparente e de confiança. Com uma frota moderna e diversificada, preparada para responder a diferentes necessidades e orçamentos, destaca-se pelo atendimento personalizado, pela qualidade do serviço e pela proximidade com cada cliente. Se procura conforto, segurança e uma experiência de aluguer sem complicações, a Funchal Drive é uma opção prática, eficiente e confiável. ✅🌍
Contact info
Rua Quinta do Leme 102, 9020-223, Funchal, Madeira, Portugal
- +351 965 322 722
- info@funchaldrive.com
- funchaldrive.com
3.1
Average
609 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Bad experience overall
Bad experience overall. We rented two cars for our family, but the process turned out to be unnecessarily complicated and frustrating. I was not allowed to be registered as the main driver for both vehicles, which forced my son, a student, to use his credit card. Unfortunately, his card did not have a sufficient limit, and the staff refused to accept the credit card of the second approved driver as an alternative, which was difficult to understand.
As a result, we lost both time and money and ultimately had to rent the second car from another company.
In addition, we were charged an extra fee of 12.5 euros for cleaning the car, which was neither clearly communicated nor justified. This felt excessive and unfair.
Overall, the lack of flexibility and comprehension of the staff, unclear policies, and unexpected charges made this a disappointing experience. I would not recommend this company.
3 July 2026
Unprompted review
Reply from Funchal Drive
Dear Jerome,
Thank you for taking the time to share your experience with us.
We are sorry to hear that the rental process did not meet your expectations and we understand your frustration regarding the situation described. We always strive to provide a clear, efficient and transparent service while following the necessary requirements to ensure the security and proper completion of the rental process.
We would like to clarify that, when renting with us, it is necessary to present a valid credit card issued in the name of the main driver for the security deposit pre-authorisation. Alternatively, we accept debit cards upon the purchase of our additional coverage options, which allow customers to avoid the need for a credit card deposit pre-authorisation.
All this information is available for consultation on our website www.funchaldrive.com and is also provided during the booking process, allowing customers to review the applicable rental conditions in advance.
Regarding the situation with the cards presented, the established requirements apply to all reservations and are necessary to ensure compliance with the rental conditions. We regret that, in this case, it was not possible to find a solution that met your expectations.
Regarding the cleaning service, we would like to clarify that all vehicles are delivered to customers clean and must be returned in the same condition. We offer an optional cleaning service designed to provide greater convenience to our customers, allowing them not to have to worry about cleaning the vehicle upon return.
We would like to emphasize that all additional services and products offered by our team are entirely optional, and the final decision to accept them always remains with the customer.
We regret that your experience was not the one you expected and appreciate your feedback, which will be taken into consideration by our team.
Should you require any further information, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Was charged an upfront 12 euro fee for…
Was charged an upfront 12 euro fee for cleaning the car upon return, when we picked up the car the windshield was so dirty on the inside and covered in toe prints, we had to clean it ourselves just to drive the car, it was also given to us with just under 3/4 of a tank of fuel.
4 July 2026
Unprompted review
Reply from Funchal Drive
Dear Jody,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that the condition of the vehicle at pick-up did not meet your expectations. We understand the importance of receiving a clean and well-prepared vehicle, and we regret any inconvenience this may have caused.
We would like to clarify that all vehicles are delivered clean and ready for use and should be returned in the same condition. We offer an optional cleaning service for customers who prefer the added convenience of not having to worry about the vehicle cleaning at the end of the rental period. This service is entirely optional and is offered as an additional convenience for our customers.
Regarding the fuel level, vehicles are provided according to the fuel policy agreed at the time of booking, and the same level should be maintained upon return.
We appreciate your comments, as they help us continue improving our service and customer experience.
Should you require any further clarification, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Reply from Funchal Drive
Dear Mia,
Thank you very much for your kind feedback.
We are delighted to hear that you had a great experience with our service and that the vehicle provided met your expectations.
Your satisfaction is very important to us, and we truly appreciate your trust in choosing Funchal Drive.
We hope to have the pleasure of welcoming you again on your next visit to Madeira.
Kind regards,
Funchal Drive Team
Slow service because only one person in…
Slow service because only one person in charge. They pressed to take coverage with them and to pay for car cleaning. Car OK exccept for the brakes that were not too fine.
3 July 2026
Unprompted review
Reply from Funchal Drive
Dear Patricio,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that your experience did not fully meet your expectations. We understand that waiting times can be frustrating, and we apologize for any inconvenience caused. During certain periods of higher demand, service times may be extended, and we are continuously working to improve our procedures and provide a more efficient experience.
Regarding the additional coverage options and services offered, we would like to clarify that all our products and extras are completely optional. Our team provides information about the available options so that customers can make an informed decision, but the final choice always remains with the customer.
Concerning the vehicle condition, we regret that you felt the brakes were not performing as expected. We take vehicle safety very seriously, and all vehicles are regularly checked and maintained according to our procedures.
Thank you again for your feedback, as it helps us continue improving our service.
Should you require any further information, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Great customer service
Great customer service at pickup and drop off. Car was exactly what we needed to get around Madeira. Very smooth experience
6 July 2026
Unprompted review
Reply from Funchal Drive
Dear Andy,
Thank you very much for your kind feedback.
We are delighted to hear that you had a smooth experience with us and that our team provided you with great service during both the pick-up and drop-off process.
We are also pleased that the vehicle provided met your needs and allowed you to enjoy your time exploring Madeira comfortably.
Thank you for choosing Funchal Drive. We truly appreciate your trust and hope to welcome you again in the future.
Kind regards,
Funchal Drive Team
We waited too much time for the van in…
We waited too much time for the van in both trips, from and to the airport, almost one hour. Moreover, I had to pay an extra insured due to you didn't accept my credict card, being of a phisical bank.
8 July 2026
Unprompted review
Reply from Funchal Drive
Dear David,
Thank you for taking the time to share your feedback with us.
We sincerely regret that you experienced longer waiting times than expected for our shuttle service. During periods of higher demand, waiting times may occasionally exceed the usual estimated timeframe, and we apologize for any inconvenience this may have caused. We are continuously working to improve our service and provide a smoother experience for all our customers.
Regarding the payment method, we would like to clarify that, in order to collect a vehicle with us, the main driver must present a credit card in their own name with sufficient available funds for the security deposit. As an alternative, we accept debit cards when our optional coverage packages are contracted.
This information is clearly available on our website and is also provided during the booking process. We therefore recommend reviewing the terms and conditions, as well as the booking confirmation, where the accepted card policies and payment methods are detailed.
We would also like to clarify that all additional products and coverage options offered are completely optional, and the final decision to purchase them always remains with the customer.
Should you require any further clarification, we will be happy to assist you. Please feel free to contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
We informed Autofunchal of our return…
We informed Autofunchal of our return and that we would be back at 1:00 AM. Autofunchal was aware of this, as we had sent WhatsApp messages, emails, and phone calls. No one was at the airport at 1:00 AM, as stipulated in our contract.
When we went to pick up the car, the employee told us that our car was no longer available because we were 12 hours late. We were therefore required to take an automatic, which we did not want. We were charged an additional €50. It was impossible to communicate with the Autofunchal employee. This is the first time we have experienced such a negative experience, despite having rented more than 10 cars from different companies. We felt as though they were trying to take advantage of us financially.
27 June 2026
Unprompted review
Reply from Funchal Drive
Dear Anne,
Thank you for taking the time to share your experience with us. We are sorry to learn that your perception of our service did not meet your expectations.
We would, however, like to clarify that whenever an out-of-hours pick-up service is requested, we provide all the necessary instructions and information in advance to ensure a smooth and efficient vehicle collection process.
We are committed to providing all pre-booked and confirmed services, including those taking place outside our normal business hours, provided that the instructions supplied for the vehicle collection are followed.
We regret any inconvenience or misunderstanding that may have contributed to your experience, as our goal is always to provide a transparent, professional, and reliable service to all our customers.
Should you require any further information please contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
We could get easily the car
We could get easily the car. Everything was welldone.
3 July 2026
Unprompted review
Reply from Funchal Drive
Dear Ferenc,
Thank you very much for sharing your feedback.
We are delighted to hear that the car collection process was easy and that everything went smoothly during your rental.
We appreciate your kind words and are pleased that you had a positive experience with us.
We hope to have the pleasure of welcoming you again in the future.
Kind regards,
Funchal Drive Team
They are among the rental companies…
They are among the rental companies that charge extra fees for everything... We were ripped off for 200 euros because our Visa card was a debit card rather than a credit card, whereas other rental companies accepted it without any extra charges
1 July 2026
Unprompted review
Reply from Funchal Drive
Dear Martin,
We are sorry that our services did not meet your expectations.
When renting with us, a credit card is required for the security deposit corresponding to the excess amount. Alternatively, we accept debit cards when purchasing our optional coverage packages.
All information is available for review on Funchal Drive and is also provided at the time of booking.
We recommend checking your credit card policies and payment methods to confirm their acceptance.
For any further clarification, please contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Strongly recommend that you do NOT rent…
Strongly recommend that you do NOT rent a car from Funchal Drive in Madeira ! Their staff are dishonest and will scam you if you do not pay extra for the car insurance.
I rented a car from Funchal Drive recently and the car never made contact with any object during my entire rental period. I was therefore shocked when Liame (very rude person) from Funchal Drive pointed out some minor scratches on the underside of the front bumper. The only way anyone can see the scratches is to lay down on the ground and then look up at the underside of the bumper (see attached photo). For Liame to identify these scratches without laying on the ground herself proves that Funchal Drive knew these scratches were there before I rented the car.
Since I didn’t purchase the insurance, Funchal Drive charged me 315 Euros for these minor scratches that nobody will ever notice unless they are specifically looking for them underneath the car. I disputed the claim the scratches were caused by me - but I was essentially forced to pay the 315 Euros or else Funchal Drive wouldn’t release the 2000 Euro damage deposit on my credit card.
It seems Funchal Drive wants to increase revenue either by convincing renters to pay extra for insurance - or charging renters for pre-existing damages they didn’t cause.
Long story short do not trust Funchal Drive to be honest and fair - and never rent a car from them.
11 June 2026
Unprompted review
Reply from Funchal Drive
Dear John,
Thank you for sharing your opinion with us.
Our team takes photographs of the vehicles from several angles at the time of delivery and sends them to the customer. In addition, all vehicles are carefully inspected after each rental.
We also recommend that our customers take their own photos when collecting the vehicle, in order to ensure the highest possible level of transparency for both parties.
If you have photos that clearly demonstrate that the damage already existed before the start of the rental, please send them by email to info@funchaldrive.com, indicating your rental agreement number and describing the situation, along with the relevant photos.
We will be happy to review the case and clarify any questions you may have.
Kind regards,
Funchal Drive Team
The guy who checked us in was great
The guy who checked us in was great. Friendly and really nice. The car was very clean and worked well.
1 July 2026
Unprompted review
Reply from Funchal Drive
Dear John,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you had a positive experience with our team and that our colleague provided you with a friendly and welcoming service.
We are also pleased to know that the car was clean and performed well throughout your rental.
Thank you for choosing us, and we hope to have the pleasure of assisting you again in the future.
Kind regards,
Funchal Drive Team
Perfect experience
Perfect experience, the website is a bit old school but the service is very good, excellent communication, quick response. If I ever come back to Madeira I will use this company again.
26 June 2026
Unprompted review
Reply from Funchal Drive
Dear Mario,
Thank you very much for taking the time to share your feedback.
We are delighted to hear that you had a perfect experience with us and that you appreciated our service, communication, and quick responses.
It was a pleasure to assist you, and we would be very happy to welcome you again whenever you return to Madeira.
You can also visit us in Las Palmas- Grand Canaria and Ponta Delgada - Azores.
Thank you for choosing us!
Kind regards,
Funchal Drive Team
I do not recommend it.
I rented a car online with the best insurance coverage. Upon pickup, it turned out the insurance wasn't from the car provider itself, and the rental cost more than doubled. It was supposed to be €67 plus €120 at pickup, but it ended up being €67 plus €345. I do not recommend this service at all. I waited 45 minutes past the scheduled time at the airport before someone finally showed up; if I hadn't been communicating via WhatsApp when the car arrived, I would have barely managed to get a seat—since other people were waiting too—or else I would have had to wait even longer. I ordered a VW T-Roc, but someone else got it before me, so I ended up with a Citroën C3.
29 June 2026
Unprompted review
Reply from Funchal Drive
Dear Artur,
We are truly sorry to hear that your experience did not meet your expectations, and we appreciate you taking the time to share your feedback.
We would like to inform you that, when renting with us, it is necessary to present a valid credit card in the main driver’s name for the security deposit corresponding to the excess amount.
Alternatively, we accept debit cards when purchasing our optional coverage packages, which eliminate the excess and the need for a deposit.
Please note that during periods of higher demand, waiting times may exceed the expected timeframe, and we sincerely apologize for any inconvenience this may have caused.
We would also like to clarify that we do not guarantee specific vehicle models or brands. The vehicles assigned always correspond to the category reserved at the time of booking, depending on availability.
This information is available for consultation in our Terms and Conditions on www.funchaldrive.com, as well as at the time of booking.
For any further clarification, please contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Good experience
We asked for volkswagen automatic and received a citroen c3 automatic. I recommend to book the car on their own webpage for a better insurance. Everything was really quick at the check in and the car worked fine the whole trip. We had to pay an extra fee to return the car at 7:00.
5 July 2026
Unprompted review
Reply from Funchal Drive
Dear Jesus,
Thank you for taking the time to share your feedback.
We appreciate your comments and are pleased to hear that the check-in process was quick and that the car performed well throughout your trip.
We also appreciate your feedback regarding the return time fee, and we are glad that overall your rental experience was positive.
Thank you for choosing us, and we hope to have the opportunity to welcome you again in the future.
Kind regards,
Funchal Drive Team
Has been asked euro 461 more for extra…
Has been asked euro 461 more for extra insurance due to me credit card does not has more than 6 months validity. Item not mentioned on general condition of the contract as well confirmed by employed. This is really not correct. We are very disappointed . I am in touch with my lawyer to deep verify.
20 June 2026
Unprompted review
Reply from Funchal Drive
Dear Francesco,
We are sorry that our services did not meet your expectations.
When renting with us, a credit card is required for the security deposit/f excess waiver amount. Alternatively, we accept debit cards when purchasing our optional coverage packages.
All information is available for review on our website www.funchaldrive.com and is also provided at the time of booking.
We recommend checking the credit card policies and payment methods to confirm their acceptance.
For any further clarification, please contact us by email at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
We booked a automatic car via…
We booked a automatic car via Sunnycars, but there was not one available. Later our Travel agent treid to change the car for a automatic, but there was no answer to the mail en the phone was not answered.
28 June 2026
Unprompted review
Reply from Funchal Drive
Dear Reinder,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
After reviewing your reservation in our system, we can confirm that the category booked does not correspond to an automatic vehicle. We kindly recommend checking the booking confirmation and the information provided by the booking agent to verify the selected vehicle category.
In case you need more clarifications, please feel free to contact us at info@funchaldrive.com. We will be happy to assist you.
Kind regards,
Funchal Drive Team
Very professional and quick service
Very professional and quick service. I got all information needed to drive the car safely. I have no remarks regarding overall customer service.
3 July 2026
Unprompted review
Reply from Funchal Drive
Dear Dariusz,
Thank you very much for your wonderful feedback. We are delighted to hear that you found our service professional and efficient, and that you received all the information you needed to enjoy a safe and comfortable driving experience.
We truly appreciate your kind words and your trust in our team. We look forward to welcoming you again in the future.
Kind regards,
Funchal Drive Team
Great experience and so Good people.
Great experience and so Good people.
3 July 2026
Unprompted review
Reply from Funchal Drive
Dear Álvaro,
Thank you very much for your kind words. We are delighted to hear that you had a great experience and that our team made a positive impression.
Your feedback means a lot to us, and we truly appreciate your trust. We look forward to welcoming you again in the future.
Kind regards,
Funchal Drive Team
DONT RENT AT FUNCHALDRIVE
Unpolite worker on the service
Never again
They also ask 12,5 Euro to clean the car. Something i never seen on a rental.
Its not an option with other rentals and its always for free and we dont need to clean the car. DONT RENT AT FUNCHALDRIVE
25 June 2026
Unprompted review
Reply from Funchal Drive
Dear Mits,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our team did not meet your expectations, as this is not the level of service we strive to provide.
We would also like to clarify that the vehicle cleaning service is entirely optional and offered as a convenience for customers who prefer not to clean the vehicle before returning it. Offering an optional vehicle cleaning service is a common practice among car rental companies, and the final decision to purchase it always remains with the customer.
In case you need more clarifications, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Everything was ok.
Everything was ok.
The car the check point and te response very fast.Very happy with the experience
28 June 2026
Unprompted review
Reply from Funchal Drive
Dear Alejandra,
Thank you very much for your kind feedback. We are delighted to hear that everything went well and that you were happy with the car and service.
We truly appreciate your trust and hope to welcome you again in the future.
Kind regards,
Funchal Drive Team
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