Collecting the car was a bit hap hazard, it seemed we weren’t important customers. It took a hour to go through the process as the car wasn’t ready at the arranged time and there were issues for anot... See more
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Review summary
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Reviews shaping this summary
My credit card was not accepted for the €1300 security deposit, despite the fact it's a REAL credit card. I had to pay an extra €283 for insurance to take the reserved car ! I then was asked to ma... See more
Company replied
Getting the car and returning were fast and easy. I got a brand new car which was great. Location is a little bit far to the center, you should take a bus or a taxi to get there. And better to rent t... See more
Company replied
Communication was oké, car was oké. Transfers oké. We noticed that others were asked to pay extra for cleaning, insurance, better automatic car, We did not get those questions because we booked at... See more
Company replied
Company details
Written by the company
A Funchal Drive é uma empresa de aluguer de viaturas dedicada a oferecer um serviço simples, transparente e de confiança. Com uma frota moderna e diversificada, preparada para responder a diferentes necessidades e orçamentos, destaca-se pelo atendimento personalizado, pela qualidade do serviço e pela proximidade com cada cliente. Se procura conforto, segurança e uma experiência de aluguer sem complicações, a Funchal Drive é uma opção prática, eficiente e confiável. ✅🌍
Contact info
Rua Quinta do Leme 102, 9020-223, Funchal, Madeira, Portugal
- +351 965 322 722
- info@funchaldrive.com
- funchaldrive.com
3.1
Average
609 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Funchal Drive acts in bad faith
I believe Funchal Drive acts in bad faith by charging customers for non-existent damage or damage that was not previously recorded in its system.
In my experience, I rented a car for six days. When I collected it, they told me about the damage already recorded on the vehicle, but they never showed me photographs covering the entire car. When I returned the vehicle, they claimed there was minor damage that I had to pay for. They told me that, because I had excess insurance, I would be reimbursed for the amount charged.
In short, the damage they claimed was not actually there. However, since they had placed a €2,500 hold on my credit card, customers are effectively forced to pay whatever amount they demand, with only the possibility of later recovering it through Global Cars insurance.
17 July 2026
Unprompted review
Reply from Funchal Drive
Dear Alexander,
Thank you for taking the time to share your feedback.
We would like to clarify that, at the time of vehicle collection, a complete inspection is carried out and the condition of the vehicle is documented with photographs taken from all angles. Any existing damage is recorded in our system and reflected in the rental agreement provided to the customer.
As a precaution, we always recommend that our customers take their own photographs or videos of the vehicle at the time of collection. This allows them to have their own record of the vehicle’s condition and helps prevent any misunderstandings or unpleasant situations at the end of the rental period.
Upon vehicle return, all vehicles are carefully inspected. Should any new damage be identified that was not present or recorded at the beginning of the rental, we proceed according to the rental agreement and the terms and conditions accepted by the customer.
We are committed to providing a transparent and professional service, and we regret that you feel differently regarding your experience.
Should you require any further information please contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
We had a fantastic experience renting…
We had a fantastic experience renting with FunchalDrive during our family holiday in Madeira. Everything went smoothly from pick-up to return. The car was perfect for exploring the island, and the team was professional, efficient and welcoming. Thank you for helping make our trip so enjoyable. We would happily choose FunchalDrive again on our next visit
18 July 2026
Unprompted review
Reply from Funchal Drive
Dear Charly,
Thank you very much for sharing your wonderful feedback with us.
We are delighted to know that you had a fantastic experience renting with Funchal Drive and that everything went smoothly from the vehicle pick-up to the return process. It is great to hear that the car was suitable for exploring Madeira and that our team contributed to making your holiday even more enjoyable.
Your kind words and trust mean a lot to us. We truly appreciate your recommendation and would be delighted to welcome you and your family again on your next visit to Madeira.
Thank you for choosing Funchal Drive.
Kind regards,
Funchal Drive Team
Reply from Funchal Drive
Dear Frank,
Thank you very much for your kind feedback.
We are delighted to hear that you had a positive experience with us and that our team provided you with friendly and helpful service.
Your satisfaction is very important to us, and we truly appreciate your trust in our services.
We hope to have the pleasure of welcoming you again in the future.
Kind regards,
Funchal Drive Team
The pick up time was too long
The pick up time was too long. 1 hour and more.... no place to stay. You should be more prepare with procedures more simple or fast.
14 July 2026
Unprompted review
Reply from Funchal Drive
Dear Ricardo,
Thank you for sharing your feedback.
We sincerely apologize for the inconvenience caused by the waiting time during your vehicle pick-up.
During periods of higher demand, the waiting time may occasionally exceed the expected timeframe due to increased customer arrivals and processing requirements. We understand that this can be frustrating, and we are sorry that your experience was not as efficient as we aim to provide.
Please be assured that we are continuously reviewing our procedures and working on improvements to make the pick-up process faster and more convenient for our customers.
Should you wish to provide any further details or require additional assistance, please feel free to contact us at info@funchaldrive.com.
Thank you for your understanding.
Kind regards,
Funchal Drive Team
I do not recommend this company
A company whose main business does not seem to be car rental, but rather keeping customers’ reservation money and extra insurance. It was, without a doubt, the worst experience I have ever had with a car rental company.
They took 45 minutes to pick us up at the Madeira airport, even after we called to let them know we were waiting.
They accepted the reservation payment in advance with a Universo credit card. However, once at the office, they cancelled the rental contract, claiming that although the card had available credit and had been validated at the terminal, they would not accept it for the deposit. They cancelled the reservation, kept the amount already paid, and did not even take us back to the airport.
It is incomprehensible that they cancelled the rental because of the card. The contract terms state that the payment and the deposit must be made with the same card. It makes no sense for them to accept that card to charge the reservation and then refuse it for the deposit. I also informed them that I had a Visa debit card, which, according to the conditions published by the company itself, should have been accepted. However, they did not even try to process it.
I asked to speak to the responsable for the office. They said that person was not there. I asked for their phone number, but they refused to provide it, limiting themselves to giving me a generic company email address.
I and my family ended up walking back to the airport, a journey of about 50 minutes, because they refused to transport us. At the airport, we rented a vehicle from another company without any problem.
An extremely disappointing experience. I do not recommend this company.
10 July 2026
Unprompted review
Reply from Funchal Drive
Dear Pedro,
We are sorry to hear that your experience did not meet your expectations.
Our facilities are located approximately 3 minutes from the airport, and we provide a complimentary shuttle service for all our customers.
When choosing a basic rate, a valid credit card in the name of the main driver is required for the security deposit. Alternatively, we accept a debit card for payments if you choose to purchase one of our optional protection packages.
All of this information is clearly available for review at the time of booking.
For your next rental, we recommend choosing a zero-excess rate to enjoy greater peace of mind throughout your rental experience.
Should you require any further clarification, please do not hesitate to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Our trip to Madeira with Funchal Drive
Our trip to Madeira was awesome, the place is beautiful. We rented a car at Funchal Drive company. The crew is very friendly and professional, our rental process went easy and without any problems.
The extra transfer service what they offer (belongs to the rental, no extra price) is a very good way to get to the rental company from the airport.
I can truly recommend this company for others! 5 stars
12 July 2026
Unprompted review
Reply from Funchal Drive
Dear Andrea,
Thank you very much for your wonderful review and for choosing Funchal Drive during your visit to Madeira.
We are delighted to hear that you had an amazing trip and that you were satisfied with our service. It is great to know that our team provided you with a friendly and professional experience and that the rental process was easy and hassle-free.
We are also pleased that you found our complimentary transfer service from and to the airport convenient. We aim to make the beginning and end of our customers' journeys as smooth and comfortable as possible.
Thank you for your recommendation and for your 5-star rating. Your kind words mean a lot to our entire team.
We look forward to welcoming you again on your next visit to Madeira.
Kind regards,
Funchal Drive Team
Good car rental in Funchal
Competitive price for a good, new car in Funchal, madeira island, where you need some power due to high mountains. Quick pick up and drop off.
9 July 2026
Unprompted review
Reply from Funchal Drive
Dear Mark,
Thank you very much for sharing your experience and for choosing Funchal Drive.
We are delighted to hear that you were satisfied with the quality of our vehicle, our competitive prices, and the quick and efficient pick-up and drop-off process.
We know that driving in Madeira, with its mountain roads and steep inclines, requires a reliable and comfortable vehicle, and we are pleased that our service contributed to a positive experience during your stay.
Your kind feedback is greatly appreciated and motivates our team to continue providing a high-quality service to our customers.
We look forward to welcoming you again on another occasion.
Kind regards,
Funchal Drive Team
Perfect option for car rental
The comunication with the office in Ponta Delgada and with the "central" office was perfect. The car was waiting for us in a perfect spot, and the check in and out was super fast thanks for the staff.
3 July 2026
Unprompted review
Reply from Funchal Drive
Dear Carlos,
Thank you very much for taking the time to share your experience and for choosing Funchal Drive.
We are delighted to hear that the communication with our Ponta Delgada office and our central team was excellent, and that you found the vehicle well prepared and conveniently located. We are also pleased to know that the pick-up and return processes were quick and efficient thanks to the support of our team.
Your kind words are greatly appreciated and motivate us to continue providing a reliable and high-quality service to our customers.
We look forward to welcoming you again on another occasion.
Kind regards,
Funchal Drive Team
RIMANTAS, VOLKSWAGEN T-ROC
The car was clean, and the fuel tank was truly full. There were no issues driving up steep inclines, even with the air conditioning running. We are satisfied with our choice and the car provided. We received excellent service, even without speaking a foreign language.
15 July 2026
Unprompted review
Reply from Funchal Drive
Dear Rimantas,
Thank you very much for taking the time to share your experience .
We are delighted to hear that you were satisfied with the condition of the vehicle, the full fuel tank, and its performance during your stay, even on steep roads . We are also very pleased to know that our team provided you with excellent service and support, even despite the language barrier.
Your kind words are greatly appreciated and motivate us to continue providing a reliable and welcoming service to all our customers.
We look forward to welcoming you again on another occasion.
Kind regards,
Funchal Drive Team
Good Service
Good Service, I had to pay 12,5€ for washing the car, what I never had to do until know when I rented a car..
The return was easy and fast.
14 July 2026
Unprompted review
Reply from Funchal Drive
Dear Maximilian,
Thank you very much for taking the time to share your feedback.
We are pleased to hear that you had a good experience with our service and that the vehicle return process was easy and fast.
We hope to have the pleasure of welcoming you again on a future occasion.
Kind regards,
Funchal Drive Team
The shuttle from and to the airport is…
The shuttle from and to the airport is good.
We had a good driving and comfortabel Citroën C3.
Pick up from the car was good and clearly.
7 July 2026
Unprompted review
Reply from Funchal Drive
Dear Mark,
Thank you very much for sharing your experience and for choosing Funchal Drive.
We are delighted to hear that you were satisfied with our airport shuttle service, the condition and comfort of your Citroën C3, as well as with the clear and efficient pick-up process.
Your positive feedback is greatly appreciated and encourages our team to continue providing a reliable and high-quality service to our customers.
We look forward to welcoming you again on another occasion.
Kind regards,
Funchal Drive Team
We finished renting the vehicle on June…
We finished renting the vehicle on June 22, 2026. As of today, July 14, 2026, there is still a €1200 hold on my VISA card. I was informed that the card would be released within a few days, but this has not happened. Please unfreeze it. This is the reason for my low rating.
17 June 2026
Unprompted review
Reply from Funchal Drive
Dear Jaume,
We are sorry that our services did not meet your expectations.
Should you require any further clarification, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
They do not accept credit cards from online banks (even physical ones)
They do not accept credit cards (even physical ones) from "online banks" in our case DKB. Since we did not have another card with us, we had to pay 350€ extra to get the gold insurance (we already booked the full insurance but that was not enough). They were absolutely aware of the issue and it was written somewhere in the fine print, but there was no clear warning in the confirmation about this and they also didn't seem to care or try to change anything about it to solve this issue. Another couple had the same issue at the same time. This really was a bad start to our vacation.
2 July 2026
Unprompted review
Reply from Funchal Drive
Dear Julian,
We are sorry that our services did not meet your expectations.
When choosing thebasic rates, a valid credit card in the main driver's name is required in order to block the security deposit (excess amount). Alternatively, we accept debit cards for the payment of our optional coverage packages.
All relevant information is available for review at the time of booking, allowing customers to choose the option that best suits their needs.
For a future car rental, we recommend choosing a rate that includes no excess, as this may provide greater convenience and peace of mind.
Should you require any further clarification, please feel free to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Everything went very well
Everything went very well. Good and clean car, employees were friendly and gave good advises. Shuttle from and to the airport was super. Prices are fair. We liked!
9 July 2026
Unprompted review
Reply from Funchal Drive
Dear Katharina,
Thank you very much for your wonderful review and for choosing Funchal Drive.
We are delighted to hear that you enjoyed your experience with us and that you were pleased with the cleanliness and quality of the vehicle, the friendliness and helpful advice from our team, as well as our airport shuttle service. It is also great to know that you found our prices fair.
Your kind words mean a great deal to us, and we truly appreciate your recommendation.
We look forward to welcoming you again on another occasion.
Kind regards,
Funchal Drive Team
Everything went well and smooth
Everything went well and smooth. The service was really good and helpful.
14 July 2026
Unprompted review
Reply from Funchal Drive
Dear Niko,
hank you very much for your kind feedback.
We are delighted to hear that everything went smoothly and that you found our service helpful. Your comments are greatly appreciated and encourage our team to continue providing the best possible experience for our customers.
We look forward to welcoming you again in another oportunity.
Kind regards,
Funchal Drive Team
Very fast car hand over
Very fast car hand over and airport pick up and return transfer. The car was in very good condition and technically up to date.
The staff members were very friendly, everything was quick and efficient.
27 June 2026
Unprompted review
Reply from Funchal Drive
Dear Sebastian,
Thank you very much for your kind review and for choosing Funchal Drive.
We are delighted to hear that you were satisfied with our airport transfer service, the quick and efficient handover process, the condition of the vehicle, and the friendliness of our team. Your positive feedback is greatly appreciated and serves as a wonderful motivation for us to continue providing the best possible service.
We look forward to welcoming you again on your next visit to Madeira.
Kind regards,
Funchal Drive Team
I’ll explain briefly the 1 ⭐️ rating:
I’ll explain briefly the 1 ⭐️ rating:
I deducted one star because they arrived more than 35 minutes later than the agreed pickup time (14:05 instead of 13:30). This company is 4 to 5 minutes away from the airport.
I deducted a second star because, instead of apologizing for the delay, they threatened to leave us behind when we complained. The lady driver was quite aggressive and rude, and scared my son.
I deducted a third star because they appeared to retaliate by giving us the worst car in their fleet, even though we had booked a better one. It had engine problems, no connectivity what so ever and just one USB plug not working. All 4 days we just drive 350 km using Google maps on our phones.
I deducted a fourth star because, despite all of the above, they still overcharged us wherever they could with no remorse. At the time we felt abused and mocked.
Overall, this was an extremely disappointing experience. Poor customer service, an inferior replacement vehicle, and excessive extra charges left us with no reason to give more than one star.
Hope the owner will read this and improve future customer services.
Drive safe everyone!
9 July 2026
Unprompted review
Reply from Funchal Drive
Dear Ciprian,
We are sincerely sorry to hear that your experience did not meet your expectations.
We take all customer feedback very seriously, especially when it concerns the service provided by our team. Respect, courtesy, and professionalism are core values for us, and we regret that the situation gave you a different impression.
Regarding the transfer service, we always strive to provide efficient transportation between the airport and our facilities. However, during periods of high demand, waiting times may occasionally be longer than expected, and we apologize for any inconvenience this may have caused.
With regard to the vehicle provided, please note that reservations are always made by vehicle category rather than by a specific make or model. Our fleet consists of well-maintained, recent vehicles that are fully prepared and in good operating condition.
Regarding the additional charges, all extra services or optional products are offered solely at the customer's discretion and are only applied upon the customer's acceptance, in accordance with the terms and conditions of the reservation.
We are sorry that you were left with this impression of our company, and we appreciate your feedback, as it helps us continuously review and improve our services.
Should you require any further information, please do not hesitate to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Okay but not great
The car was not in the best condition. For example tires pressure controll lamp got yellow fast. Also the fuel wasnt full when we got the car, which makes it hard at the end to check how much fuel it should get. Also that we had to use fuel 98 is not nice. And at the start, the transport took long time to get to the airport.
29 June 2026
Unprompted review
Reply from Funchal Drive
Dear AAron,
Thank you for taking the time to share your feedback with us.
We would like to inform you that all our vehicles are inspected after each return in order to ensure they are maintained in good working condition and meet the required safety standards for our customers.
Regarding the fuel level, we would like to clarify that the vehicle must be returned with the same fuel level as provided at the time of pick-up. This information is communicated by our team during the vehicle collection process and is also registered in the rental agreement.
We appreciate your comments, as they help us continuously improve our services.
Should you require any further information or clarification, please do not hesitate to contact us at info@funchaldrive.com.
Kind regards,
Funchal Drive Team
Getting the car and returning were fast, insurance is an issue
Getting the car and returning were fast and easy. I got a brand new car which was great. Location is a little bit far to the center, you should take a bus or a taxi to get there. And better to rent the car from this company directly instead of zest or other platforms, otherwise they say that they do not accept the insurance you bought and they are trying to sell additional insurance to you
9 July 2026
Unprompted review
Reply from Funchal Drive
Dear KE,
Thank you for sharing your feedback.
We are delighted to hear that everything went well during your rental experience.
We would like to clarify that both our coverage and our partner's coverage are valid, although they each have different conditions.
We appreciate your trust and hope to welcome you again in the future.
Kind regards,
Funchal Drive Team
Problem solved
I had a problem with the car, but Rebeca and the staffahelped me with all her kindness and tough work to solve it. Better impossible
6 July 2026
Unprompted review
Reply from Funchal Drive
Dear Eneko,
Thank you for sharing your feedback.
We are delighted that our team was able to resolve any issues you experienced during your rental period.
We hope to have the pleasure of welcoming you back in the future.
Kind regards,
Funchal Drive Team
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