I haven't fully atried product yet but it was reasonably priced and package arrived safely. I did think I was ordering locally by the website, but I think it must be 'drop shipping' as received an ema... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived well. I didn’t realize when ordering what the delivery date would be and was surprised it was going to take so long. It ended up coming much earlier than notified though which was... See more
Product was accurate to description even when it came from China, arrived in good condition. Product description doesn't say how much of the item is legitimate though.
Company details
- #2 of 2 best companies in Online Marketplace
- #1 of 1 best companies in Media Company
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service at a really good price
Great service at a really good price , not the first time I have shopped with fruugo and never disappointed
25 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible service.
Horrible service.. ordered an item for it to be canceled. Then see the item amount change. Will not use this site again. Item is still stating it's available
24 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your Review.
I am really sorry to hear this.
A member of our Customer Services will contact you today.
Kind Regards
verry good
verry good. i made an order and they missed one item, it was swiftly paid back into my account.. would recommend!
24 April 2026
Good email communication
Good email communication
Product turned up in good time
I will buy through here again
24 April 2026
Delivery was alot quicker than advised
Delivery was alot quicker than advised, no issues, smooth transaction.
23 April 2026
To order the product was…
To order the product was straightforward and easy to do. My package arrived right on time as promised. I have ordered products through Fruugo for a couple of years now, and I am still greatly satisfied with their service. They are highly recommended.
23 April 2026
I ordered you supplied in a timely…
I ordered you supplied in a timely manner. Thank you
23 April 2026
It was straight forward no problem..
23 April 2026
It will do…
Communication was not the best for delivery it showed me when it started but not when it traveled or ended
23 April 2026
The ease of finding a product to suit…
The ease of finding a product to suit my requirements, user friendly website, and, prompt delivery were great. I would certainly recommend Fruugo to other shoppers.
22 April 2026
order a 3 part kit for a ford transit
order a 3 part kit for a ford transit. I checked the pump number which matched with the parts. Only one part arrived out of the three and it was the wrong part. Cant see my order to query and cant get to speak to anyone. Worst experience possible. lost 190 dollars and will never use this cowbay companty again
2 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I am sorry to hear this.
A member of the team has contacted you via email to help resolve this.
We are looking forward to hearing from you.
Kind regards,
Kept updated.
I was notified through each step, from conformation of purchase tothe moment my parcel arrived in letterbox. Giving some reassurance.
22 April 2026
There was confusion as to how many…
There was confusion as to how many perfumes I ordered and the product was out of stock.
I recieved a prompt response from the Fruugo team and recieved a reimbursement.
I really appreciate, the swift ratification. Thank you!
22 April 2026
Correct part for my line trimmer
Correct part for my line trimmer , arrived well before due date ( bonus) hassle free and a reasonable price ,best part was the engine started 2nd pull
22 April 2026
Deceiving information
I paid $23 in shipping for an item valued at $22 in order to receive it more quickly. Other websites indicated an estimated delivery time of approximately two weeks, with shipping costs at less than half the price.
However, Fruugo.co.nz advertised dispatch within two days. Given that it presents itself as a local website and charges a premium for shipping, I reasonably expected faster delivery. Instead, the item is being shipped from overseas and is taking a similar amount of time to arrive as it would have from the other websites.
22 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Many thanks for your review.
I am very sorry to hear about your experience. Unfortunately, I haven’t been able to locate your order with the details provided, so I have reached out via your Trustpilot review to request a bit more information.
Once we have those details, I’m confident we can find a solution for you.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.