I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes... See more
Company replied
Quick response to any queries or amendments we have. Helpful Account Manager. We wanted to amend our breakfast order, this was not an issue at all. Fruidel supply our milk, Breakfast items and wee... See more
Company replied
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long t... See more
Company replied
Company details
Written by the company
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Contact info
Fruidel House, City Works Business Park, M11 2NB, Manchester, United Kingdom
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4.6
Excellent
314 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Steve was very helpful and resolved…
Steve was very helpful and resolved query quickly.
4 December 2024
Unprompted review
Reply from Fruidel
Hi Angie!
Thank you for your kind words! It’s wonderful to hear that Steve was able to resolve your query promptly.
Your satisfaction is our top priority, and we’re always here to help!
Best regards,
Fruidel
Steve was very helpful and resolved…
Steve was very helpful and resolved query quickly.
4 December 2024
Unprompted review
Reply from Fruidel
Hi Robert!
Thank you for your review! We’re delighted that Steve was so helpful in resolving your query quickly and efficiently.
We’re proud to deliver great customer service every time!
Best regards,
Fruidel
Reply from Fruidel
Hi Kate!
Thank you for your lovely review! We’re glad you found our team prompt and understanding.
Your feedback is invaluable - if there is anything we can do to earn that extra star, do please let us know!
Best regards,
Fruidel
Consistently high standard of product
Consistently high standard of product; adaptable and overall a great service. Ask for Callum!
3 December 2024
Unprompted review
Reply from Fruidel
Hi Sarah!
Thank you for your glowing review! We’re thrilled to hear that you’re consistently impressed by the quality of our products and service.
It’s great to know Callum has made such a positive impact - we agree with you that he’s a superstar!
Best regards,
Fruidel
Steve always provide me with great and…
Steve always provide me with great and personalised service and he is always very helpful when I need any help with the company orders.
Great in recommendations.
3 December 2024
Unprompted review
Reply from Fruidel
Hi Marta!
Thank you for your wonderful review! We’re so pleased to hear that Steve made a difference for your company's unique orders.
Your satisfaction is our priority, and we’re always here to help!
Best regards,
Fruidel
Great Service
The service we have received has been great. Everything runs smoothly and we have had no issues. Callum Roberts our Account Manager is a very nice, helpful and knowledgeable individual.
3 December 2024
Unprompted review
Reply from Fruidel
Hi Donna!
Thank you for your kind words! It’s great to hear that everything has been running smoothly and that Callum has handled your orders expertly.
We’re delighted to support your office with great service!
Best regards,
Fruidel
Fruidel understand their clients
Our account is managed with a dedicated person (Callum Roberts) who keeps in good touch with us. There has never been any pressure, they understand our needs and never try to upsell things we dont need. On the rare occasion there has ever been an issue or a date needing changed, it is taken care of efficiently and quickly by Callum who looks after us.
1 July 2024
Unprompted review
Reply from Fruidel
Hi Pamela!
Thank you for your fantastic review! We’re thrilled to hear that Callum has gone above and beyond in managing your account.
We pride ourselves on meeting your needs without unnecessary pressure - your satisfaction is our success!
Best regards,
Fruidel
Steve was very helpful and friendly
Steve was very helpful and friendly. Understood the business needs and has left me feeling confident in knowing I can reach out for support for any assistance required.
29 November 2024
Unprompted review
Reply from Fruidel
Hi Kieran!
Thank you for the great review! We’re delighted to hear that Steve was helpful and friendly. Hearing he took the time to understand your business needs is exactly what we aim to do!
We’re always here to provide support whenever you need it.
Best regards,
Fruidel
Thanks Callum
Callum is always helpful when I'm making adjustments to adjustments to my orders. He was very helpful in providing us with not just fruit but waters and healthy snacks too! Thanks Callum
27 November 2024
Unprompted review
Reply from Fruidel
Hi Meghan!
Thank you for your kind words! We’re so glad Callum could help you with your orders and provide your office with the ultimate nourishment!
We appreciate your continued trust in us.
Best regards,
Fruidel
Callum is very helpful and get the job…
Callum is very helpful and get the job don't quickly and actions anything I ask him to do. A well deserved part of the team.
28 November 2024
Unprompted review
Reply from Fruidel
Hi Janet!
Thank you for the lovely feedback! We’re happy to hear that Callum has been so helpful and efficient in getting things done quickly.
We agree with you - he’s a crucial cog in our team!
Best regards,
Fruidel
Callum Roberts
Callum is a great account manager, very helpful and always replies quickly. We are very satisfied with the service we receive from Fruidel Manchester. Deliveries always on time and good quality produce received.
29 November 2024
Unprompted review
Reply from Fruidel
Hi!
Thank you so much for your kind words! We’re thrilled to hear that Callum has been a great account manager for you and your deliveries are always on time with fresh, quality produce.
We’ll make sure to pass on your feedback to him!
Best regards,
Fruidel
Proactive & helpful
Steve Lee was attentive and clear in his communication. Helpfully sorting our delivery dates ahead of time for the festive period.
28 November 2024
Unprompted review
Reply from Fruidel
Hi!
Thank you for the positive feedback! We’re glad to hear that Steve was proactive and clear in arranging your festive deliveries.
We always aim to make things easier for our customers - thank you for trusting us to fuel your office!
Best regards,
Fruidel
Becky from Fuidel is great
Becky from Fuidel is great.
She has resolved my inquiry in no time.
Thank you.
28 November 2024
Unprompted review
Reply from Fruidel
Hi Indre,
Thank you for the great review! We’re so happy to hear that Becky was able to resolve your inquiry quickly. We’ll be sure to pass your kind words along to her!
Best regards,
Fruidel
Fruidel are fantastic and the fruit is…
Fruidel are fantastic and the fruit is really fresh, we have moved from their competitor and have no regrets!
Best satsuma someone had ever tasted in their life!
27 November 2024
Unprompted review
Reply from Fruidel
Hey!
Thank you for the fantastic feedback! We're so glad you’ve made the switch to Fruidel and are enjoying the fresh fruit.
We’ll be sure to keep up the quality and service, and we’re delighted to hear you loved the satsumas!
Best regards,
Fruidel
Excellent Customer Service
Callum Roberts was very helpful with my issues, sorted everything out for me straight away.
27 November 2024
Unprompted review
Reply from Fruidel
Hi!
Thank you for your review! We’re glad Callum could help resolve your issues quickly.
We always strive to provide fast and efficient service. Thank you for trusting us with your brightening your day!
Best regards,
Fruidel
Good customer service
We have an account with Fruidel and Steve Lee has been super responsive and helpful in getting back to us with any questions or concerns regarding our orders! Sometimes the quality of the fruit delivered is a bit miss and our members have mentioned they would like to see more fair-trade fruit particularly in regard to the bananas. Though over all happy!
26 November 2024
Unprompted review
Reply from Fruidel
Hi Kat,
Thank you for your kind words! We’re glad to hear that Steve has been responsive and helpful with your orders.
We appreciate all feedback on our deliveries. Your comments will be taken into consideration as we constantly look to improve our services.
Thank you once again for trusting us with all your fruit needs!
Best regards,
Fruidel
Reply from Fruidel
Hi Mary,
Thank you for your lovely feedback! We’re so happy to hear that Callum has been helpful and efficient in assisting you. We’ll be sure to pass on your praise to him!
Best regards,
Fruidel
Few hiccups but Steve Lee has been great
Steve Lee has been so helpful. we had a few hiccups and I was getting frustrated but he has resolved all of our issues and been so helpful. Thank you Steve for making our milk delivery as smooth as it now is :-)
26 November 2024
Unprompted review
Reply from Fruidel
Hi Donna,
Thank you for your kind words! We’re so pleased that Steve was able to resolve the issues and make your delivery experience smoother.
We’re always here to help and ensure everything runs smoothly for you!
Best regards,
Fruidel
Steve Lee was great
Steve Lee was great, and was very quick to help me with my query and to locate our Snackbox!
20 November 2024
Unprompted review
Reply from Fruidel
Hi, Julia! 👋 Thank you so much for your glowing 5-star review!
We're thrilled to hear that Steve delivered exceptional service! Our goal is to simplify making your office healthier - we're delighted that we were able to achieve that for you.
We look forward to continuing to deliver smiles (and fruit) to your workplace!
Kind regards,
Fruidel
Reply from Fruidel
Hello, Cath! 😊 Your fantastic 5-star review has absolutely made Steve's day!
Thank you for trusting us to bring fresh, delicious fruit to your team.
Best regards,
Fruidel
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