I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes... See more
Company replied
Quick response to any queries or amendments we have. Helpful Account Manager. We wanted to amend our breakfast order, this was not an issue at all. Fruidel supply our milk, Breakfast items and wee... See more
Company replied
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long t... See more
Company replied
Company details
Written by the company
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Contact info
Fruidel House, City Works Business Park, M11 2NB, Manchester, United Kingdom
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4.6
Excellent
314 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service and always good quality produce provided. A big thanks to Steve who is always quick to respond to our delivery adjustments.
18 December 2024
Unprompted review
Reply from Fruidel
Hi, Emily! 🌟
Thank you for the lovely review! We’re so pleased to hear that you're happy with our customer service and the quality of the produce. Steve will be thrilled to know his quick responses have made such a difference for you!
Best regards,
Fruidel
Fresh and on time as always!
Fresh and on time as always. Your patience and professionalism makes a huge difference, thank you Steve Lee! We are super grateful for your support :) From London Flokk Team!
17 December 2024
Unprompted review
Reply from Fruidel
Hi Chantel!
Thank you for your glowing review! We’re thrilled to hear that Steve has made a difference for you.
We love supporting everyone at Flokk and are so grateful for your continued support!
Best regards,
Fruidel
Good Service
Have used Fruidel for 18 months or so and they provide a very good service
16 December 2024
Unprompted review
Reply from Fruidel
Hi Warren!
Thank you for your fantastic feedback - we’re so glad we have met your needs over the past 18 months!
We appreciate your continued trust and look forward to serving you for years to come!
Best regards,
Fruidel
Very fast and professional service…
Very fast and professional service received from Steve Lee today. Much appreicated.
16 December 2024
Unprompted review
Reply from Fruidel
Hi Sharon!
Thank you for your wonderful review! We’re thrilled to hear that Steve met your needs with speed.
We’re here to help whenever you need us!
Best regards,
Fruidel
5 stars for Callum!
Callum Robertson at Fruidel has been exceptional, very responsive, any errors are dealt with quickly and efficiently and he is continually ensuring that we are getting value for money.
13 December 2024
Unprompted review
Reply from Fruidel
Hi Erica!
Thank you for your fantastic review! We’re so pleased to hear that Callum Robertson has ensured you receive great value and quick resolutions.
Your satisfaction means the world to us, and we’re always here to support you!
Best regards,
Fruidel
Very prompt and professional service
Steve Lee and Callum Roberts always respond promptly and professionally. Dealing with Fruidel means that I no longer have to worry about deliveries of milk to site as I can rely on them being delivered on time.
13 December 2024
Unprompted review
Reply from Fruidel
Hi Karen!
Thank you for your thoughtful review! We’re delighted that Steve and Callum has delivered you peace of mind about our fresh deliveries.
We’re grateful to be a reliable partner for your team!
Best regards,
Fruidel
The team are always so helpful and…
The team are always so helpful and timely with our requests which helps so much! Steve Lee has been a great account manager so far.
13 December 2024
Unprompted review
Reply from Fruidel
Hi Moesha!
Thank you for your kind words! We’re so pleased to hear that Steve and the team are on-top of every request.
We’re here to support you every step of the way!
Best regards,
Fruidel
Steve very helpful
Our account manager Steve is great. Provides great service to us and fantastic quality goods.
13 December 2024
Unprompted review
Reply from Fruidel
Hi Matt!
Thank you for your amazing review! It’s great to know that Steve is providing fantastic service for your team.
We’re so glad to be part of your office’s routine!
Best regards,
Fruidel
Great Company
Fruidel have provided Cardinal with milk for the last year and i have no complaints- Steve Lee who looks over our account is always helpful and fast with any requirements we require. Price are very competitive.
13 December 2024
Unprompted review
Reply from Fruidel
Hi Jessica!
Thank you for your fantastic feedback! We’re so glad to hear that Steve has provided wonderful help in managing your account.
It’s fantastic to know that our competitive prices and reliable service have met your needs!
Best regards,
Fruidel
Steve is always so helpful & quick to…
Steve is always so helpful & quick to respond. Highly recommend.
12 December 2024
Unprompted review
Reply from Fruidel
Hi Zoe!
Thank you for your kind words! We’re thrilled to hear that Steve’s quick responses and helpful attitude have made a difference.
Your recommendation means so much to us!
Best regards,
Fruidel
Lovely fresh fruit delivered every week…
Lovely fresh fruit delivered every week by Steve and Sam Butterworth
9 December 2024
Unprompted review
Reply from Fruidel
Hi Alison!
Thank you for your lovely review! We’re delighted to hear that our dynamic duo of Steve and Sam have been delivering fresh fruit every week to your office.
We’re so glad to keep your team stocked with healthy options!
Best regards,
Fruidel
Great Service from Steve Lee, Fruidel
Our account Manager Steve Lee, responded to my request quickly and efficiently as always. Many thanks
11 December 2024
Unprompted review
Reply from Fruidel
Hi Nikki!
Thank you for your kind feedback! We’re so pleased to hear that Steve continues to respond quickly and efficiently to your requests.
We’re here to make your experience as smooth as possible!
Best regards,
Fruidel
Steve Lee is the constant professional
Steve Lee is the constant professional, he's polite, on the ball, friendly & helpful.
Thank you!
10 December 2024
Unprompted review
Reply from Fruidel
Hi Gina!
Thank you for your fantastic review! We’re thrilled to hear that Steve's professional and friendly attitude have left such a positive impression.
We’re so grateful for your support!
Best regards,
Fruidel
Excellent service and support from…
Excellent service and support from Steve Lee
9 December 2024
Unprompted review
Reply from Fruidel
Hi Elizabeth!
Thank you for your wonderful feedback! We’re delighted that Steve provided excellent service and support for your needs.
Your satisfaction is our top priority!
Best regards,
Fruidel
Friendly, Reliable, Personable service & team
We've always had a really easy, friendly experience with Fruidel and the team is great- especially Steve Lee!
4 December 2024
Unprompted review
Reply from Fruidel
Hi Jelly!
Thank you for your fantastic review! We’re so happy to hear you’ve had such a friendly and reliable experience with Steve.
We’re thrilled to be part of your office’s routine!
Best regards,
Fruidel
Great customer service
Great customer service. Prompt response and very helpful. Thanks Steve.
9 December 2024
Unprompted review
Reply from Fruidel
Hi Marta!
Thank you for your kind words! We’re glad to hear that Steve was prompt and helpful in providing great customer service.
We’re always here to support you!
Best regards,
Fruidel
Experience
Quick response to a request with no issues when dealing with Steve Lee Account Manager at Fruidel
6 December 2024
Unprompted review
Reply from Fruidel
Hi Cheryl!
Thank you for your lovely review! We’re delighted that Steve provided a quick and hassle-free experience.
Your satisfaction is so important to us!
Best regards,
Fruidel
prompt response to emails
Callum and Steve always there to assist and prompt in responding to my emails.
5 December 2024
Unprompted review
Reply from Fruidel
Hi Bertha!
Thank you for your thoughtful review! We’re so pleased to hear that both Callum and Steve have been prompt and helpful in assisting you.
We’re here to make everything as seamless as possible for you!
Best regards,
Fruidel
Fantastic customer service
Fantastic customer service. Did exactly as promised and quickly. Steve Lee was a pleasure to deal with.
5 December 2024
Unprompted review
Reply from Fruidel
Hi Linda!
Thank you for your fantastic review! We’re delighted to hear that Steve provided made your experience seamless.
Your kind words mean a lot to us, and we’re thrilled to have exceeded your expectations!
Best regards,
Fruidel
Very quick response to my order change
4 December 2024
Unprompted review
Reply from Fruidel
Hi SH!
Thank you for your five-star review! We’re happy to hear you received such a quick response to your order change.
We’re committed to making things as simple and efficient as possible for you!
Best regards,
Fruidel
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