I just wanted to say a huge thank you to Estelle and Samari and the chefs that looked after us for afternoon tea. It was my nephew Jack's birthday, who has autism, and my Dad's birthday, who has dem... See more
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See what reviewers are saying
Visited Frosts today for a first time in quite a while after at one time in the past being a regular customer. Well could not believe how this once great garden centre has gone downhill and not a patc... See more
Company replied
A lovely Few hours in Frosts on 14 th Feb. First the wonderful Estelle in restaurant found us a lovely couple of comfy chairs in a quiet area (we were about to leave) and she recommended some perfe... See more
Company replied
Had our gorgeous garden furniture delivered this morning by Luke and Matt, really nice guys who were friendly and helpful. The lady who dealt with us in store and the lady who arranged our delivery we... See more
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Company details
Information provided by various external sources
Inspiring gardeners since 1946, Frosts is a family owned group of four award-winning centres offering a superb shopping destination, inspirational plant nurseries, great events calendar, beautiful restaurants, a food hall and florist. Our Centres are in Woburn Sands, Willington, Brampton and Millets Farm - we hope to see you soon.
Contact info
Newport Road, MK178UE, Milton Keynes, United Kingdom
- 01908 583511
- enquiries@frostsgroup.com
- frostsgardencentres.co.uk
3.4
Average
840 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
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Great staff
19 August 2024
Reply from Frosts Garden Centre
Good afternoon Mr. Hanson,
Thank you for your review.
Kind regards
Frosts customer experience team
Quick and fast delivery very happy…
Quick and fast delivery very happy that’s why I shop there for house and garden products
19 August 2024
Reply from Frosts Garden Centre
Good afternoon Melanie,
Thank you for your wonderful feedback, we hope you will continue to shop with us in future.
Kind regards
Frosts customer experience team
Good experience all round
We ordered a Kettler parasol on the website and it was a very easy experience. A day or so later I got a phone call confirming the order and the day of delivery. As stated we got a text confirming the time of delivery and a call a short while before it arrived. We are very impressed with the order process and the price and quality of the product. This is the second time we have used Frosts for garden furniture and will do again without hesitation.
16 August 2024
Reply from Frosts Garden Centre
Good afternoon Debbie,
Thank you for your review, we are so pleased you came back to purchase your furniture with us again and appreciate that you will return in the future.
Kind regards
Frosts customer experience team
Excellent communication
Excellent communication. Delivery first class. Frost employees are the best.
23 August 2024
Reply from Frosts Garden Centre
Good afternoon Paula,
Thank you for taking the time to leave us a review.
Kind regards
Frosts customer experience team
Good price, great service.
I paid a good price for the garden bench which arrived super quick. The guys who delivered it were very pleasant and positioned it exactly where I wanted it.
23 August 2024
Reply from Frosts Garden Centre
Good afternoon Bernadette,
Thank you for your review, I am pleased to read you received your bench quickly and the team were helpful.
Kind regards
Frosts customer experience team
Reply from Frosts Garden Centre
Good afternoon Paul,
Thank you for taking the time to leave us a review,we hope you will be back to visit us again soon.
Kind regards
Frosts customer experience team
Nowhere does it mention that it weighs…
Nowhere does it mention that it weighs a ton. My wife and I can't move the top. May have to request a return
13 August 2024
Reply from Frosts Garden Centre
Good afternoon, Rob,
We are sorry to learn you are not entirely satisfied with a recent purchase with us. We never intend for our customers to leave us unhappy. If you would like to reach out to us at enquiries@frostsgroup.com, we would be happy to look into this for you.
Kind regards,
Customer Experience Team
Everything I wanted was waiting for me…
Everything I wanted was waiting for me and good food to
21 August 2024
Reply from Frosts Garden Centre
Good afternoon, Eddie,
Thank you for leaving us a review today. We love hearing from our customers. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Reply from Frosts Garden Centre
Good afternoon, Joanne,
Thank you for sharing your recent experience with us. We are very pleased to see you are happy with your new garden furniture. We wish you lots of sun to be able to enjoy it! We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
They sold the plant I bought the previous day
Bought three bamboo plants at 3pm on a Sunday & arranged for them to be delivered during the week. By mid-morning on Monday they called to say they had sold one of the plants by mistake. I asked how that happened & they could not explain it.
11 August 2024
Reply from Frosts Garden Centre
Good afternoon,
We sincerely apologise for the accidental sale of the plant you had previously purchased. We understand how disappointing this is, and we would like to look onto this further. Please contact our customer service team at enquiries@frostsgroup.com to look into rectifying this situation. Again, we apologise for this mistake, and hope to hear from you soon.
Kind regards,
Customer Experience Team
Efficient staff at Willington
Efficient staff at Willington. Delivery details were confirmed by next day , with delivery within 7 days. Two hour delivery slot and a ohone call when staff were 20/30 minutes away. Cheerful and polite delivery staff.
9 August 2024
Reply from Frosts Garden Centre
Good afternoon, Mrs Smith,
We are very pleased to see your recent shopping experience with us was a pleasant one. We are very proud of our diligent team, ensuring customers receive clear and quick communication regarding deliveries. We look forward to welcoming you back again soon!
Kind regards,
Customer Experience Team
Customer service above and beyond The two older ladies outside that…
The two older ladies outside that helped me choose the fruit trees couldn’t put themselves out enough. And the delivery guys actually walked the trees up my road. Fantastic service
8 August 2024
Reply from Frosts Garden Centre
Good afternoon, Zara,
Thank you for leaving Frosts such a wonderful review. We love receiving feedback that acknowledges our fantastic team, and their dedication and hard work. We will gladly pass this along to the team. We look forward to welcoming you back soon, and we hope your fruit trees thrive!
Kind regards,
Customer Experience Team
Brilliant experience all round
Table and chairs great price. Lady who served us was brilliant delaying her lunch break and coping with malfunctioning till which delayed her break further. Delivery also brilliant.
14 August 2024
Reply from Frosts Garden Centre
Good afternoon, Steph,
Thank you for taking the time to leave us a review following your recent visit with us. We are so proud of our dedicated team, which takes great pride in ensuring our customers have a positive shopping experience. We will gladly pass along your feedback to the team for recognition. We look forward to welcoming you back again soon!
Kind regards,
Customer Experience Team
Jane - Amazing CS
Jane ( I’m sorry if I got this wrong) was amazing at the centre. Very knowledgeable about her plants and offered practical advise on what to buy n look after the nice magnolia we picked!
5 August 2024
Reply from Frosts Garden Centre
Good morning,
Thank you for taking the time to leave us this review about our staff member. We will make sure this is passed on to them and hope you enjoy your Magnolia.
Kind regards
Frosts customer experience team
Return of lost property
My husband and I stopped for a refreshment break at Frosts Garden Centre, Willington, on our way back to Suffolk from a holiday in Wiltshire. I inadvertently left my cardigan on the back of the chair in the cafe, and didn't realise it was missing until we were back home and unpacked. I telephoned the customer service team who found the item in lost property. As we live so far away I asked if they could post it the cardigan back to me and I would pay for the postage. The adviser checked with head office and confirmed this would be done - at no cost to me. This was a kind gesture and much appreciated. The only reason I have not given a 5 star review is because I did have to ring up a second time to chase when the item still hadn't been returned 2.5 weeks later. Otherwise a great experience with really helpful people - thank you!
25 July 2024
Unprompted review
Reply from Frosts Garden Centre
Good afternoon, Ann,
Thank you for taking the time to leave us feedback following your recent experience with the customer experience team. We are so glad you received your lost cardigan back. We look forward to welcoming you back again in the future.
Kind regards,
Customer Experience Team
Easy ordering and delivery Experience
Great selection of the chippings that I was looking for and the delivery was on time and the delivery guys phoned to tell me they would be with me in 20 mins, were very polite and helpful. First class service thank you.
7 August 2024
Reply from Frosts Garden Centre
Good afternoon, Graham,
Thank you for taking the time to leave us feedback following your recent experience with us. We are so pleased you liked the selection and service from the team. We look forward to welcoming you back soon!
Kind regards,
Customer Experience Team
Excellent service.
29 July 2024
Reply from Frosts Garden Centre
Good afternoon Julie,
Thank you for your wonderful review.
Kind regards
Frosts customer experience team
just good service
29 July 2024
Reply from Frosts Garden Centre
Good afternoon Jim,
Thank you for this comment, this is a big compliment in little words.
Kind regards
Frosts customer experience team
Great service
Great service
The lady in the outside garden furniture department was so helpful.
29 July 2024
Reply from Frosts Garden Centre
Good afternoon Tony,
Thank you for taking the time to leave us a review, we hope you will be back to visit again in the future.
Kind regards
Frosts customer experience team
Friendly and helpful service..
30 July 2024
Reply from Frosts Garden Centre
Good afternoon,
Thank you for your review, we hope you will be back to visit again soon.
Kind regards
Frosts customer experience team
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