Forms were easy to fill in. Renewal letter and email were sent in plenty of time. Renewal quote was excellent. Have not had to make any claims and hopefully never will so am unable to comment on custo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
Frontier Home Insurance offer a very affordable premium which has all of the same key benefits included within the cover as other Insurers but at a more attractive price. The fact that the company ha... See more
Easy to use the online system. Good price in comparison to other providers. Seems to provide all I need. The winner of the Moneyfacts provider of the year award helped to choose Frontier.
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
simple and easy
3 August 2026
Added information (award winning company) was helpful
The added information about the company was very helpful. The website itself was pretty easy to use, and the comparisons were clear and it was easy to see the pertinent information.
3 August 2026
Rather heavy job going through the…
Rather heavy job going through the phases but otherwise clear and straightforward.
3 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
IT WAS YOUR MISTAKE
You made a mistake by putting down the wrong type of house built in the wrong year
Now that I’ve changed it to the correct house built in the correct year YOU’VE charged ME £25 when it was YOUR MISTAKE. This is shocking
3 August 2026
Reply from Frontier Home Insurance
Dear Mrs. Sara Gidman,
Thank you for taking the time to leave your review.
Having reviewed your account, we understand that you entered the correct property information when completing your renewal last year. However, your internet connection was interrupted during the renewal process, and the changes you had made were not saved. As a result, the updated information needed to be re entered before payment was completed. Unfortunately, the renewal was then completed without the changes being re entered. This was not due to a mistake on our part.
When the changes were originally entered, the premium increased to reflect the updated property details. Following the interruption, the premium returned to its previous amount because the changes had not been saved. If you were unsure why the premium had reduced, we would have recommended contacting us before completing the renewal.
The property details have now been corrected on your latest policy, and the additional premium reflects the correct risk based on the updated information. We appreciate that you believed the changes had already been applied last year; however, our records show that they were not saved following the interrupted renewal process.
Thank you for bringing your concerns to our attention, and thank you for choosing Frontier to continue insuring your home.
Your feedback is valuable to us, and we're always striving to improve our services. Please feel free to reach out via live chat or email for any further assistance.
Kind regards
Cover Team
Thank you!
Delighted confused.com contacted me just in time. It was as easy as pie to complete the order.
1 August 2026
Easy to use renewal process
2 August 2026
Worrying time if my premium has been repeatedly taken out
I have to fill in details again and again. Can't find help from a real person. AI help is not much good.
Now, I am worried about my payment will be taken out twice as I have to fill in the card details twice and there is no confirmation or reference number refer to.
It would be good if my first payment was notified if it is failed or successful.
2 August 2026
Reply from Frontier Home Insurance
Dear Mrs Ross,
Thank you for taking the time to leave your review. We're sorry to hear that your experience was not as expected.
Please note when you are redirected from a comparison site, we may ask for additional information that was not collected during the comparison quote. We appreciate this can feel repetitive, and we thank you for completing the extra questions.
While we do not operate a call centre in order to keep our costs low and pass the savings on through lower premiums, you can speak to one of our agents via Live Chat during business hours or by email.
We confirm that your policy was successfully purchased on 2 August and your documents were emailed instantly to your registered email address. If you cannot see them, please check your inbox as well as your junk or spam folder. Although you did not receive an online confirmation, this can occasionally happen due to a slow or interrupted internet connection. Please rest assured that your payment has only been taken once. we apologise for any concern this caused.
We have also checked and can confirm that your card details were only requested once during the purchase process. We can see that you logged back into your account later the same day to make an amendment to your policy. As there was no additional premium due for this change, you were not asked to enter your card details again.
If you have any further questions or concerns, please contact us via Live Chat or email us at support@frontierinsurance.co.uk, and one of our agents will be happy to assist you.
Kind regards
Cover Team
good value easy to renew
2 August 2026
Very efficient setup
2 August 2026
Easy to use website
1 August 2026
It was an easy process when getting…
It was an easy process when getting home insurance.
8 January 2026
simple and efficient
1 August 2026
Reply from Frontier Home Insurance
Dear Mary Walker,
Thank you for taking the time to leave your review.
To help keep our operating costs low and pass those savings on to our customers through lower premiums, we do not operate a call centre.
However, our customer service agents are available to assist you via Live Chat during normal business hours or by email at support@frontierinsurance.co.uk. We are human, not AI, and will be happy to answer any questions you may have and provide support with your policy.
Thank you for your feedback.
Kind regards
Cover Team
Renewal was a fair price.
1 August 2026
It was OK.
It was OK.
These things can always be a bit of a drag to go through and set up. This is no worse or better than other providers.
1 August 2026
Straight forward questions
31 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.