Frontier Home Insurance offer a very affordable premium which has all of the same key benefits included within the cover as other Insurers but at a more attractive price. The fact that the company ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Forms were easy to fill in. Renewal letter and email were sent in plenty of time. Renewal quote was excellent. Have not had to make any claims and hopefully never will so am unable to comment on custo... See more
I liked being sent a renewal invitation well in advance. I lost the letter but your Help Service quickly reminded me of the contents. Although the quote was not the cheapest, I preferred the clear a... See more
Renewing my buildings insurance was a doddle. The premium was better than Confused.com's best offer and so I was more than happy to renew the existing policy. This makes a welcome change from the time... See more
Company details
- Insurance Agency
- Cycle Insurance Company
- Gadget Insurance Company
- Home Insurance Agency
- Landlord Insurance Company
Written by the company
Frontier Home Insurance is an innovative insurance intermediary providing a wide range of home and residential landlord solutions. We use the latest technology to provide a simple self-service solution that allows you to update your cover as your life changes. Rest assured that existing customers always get offered our best prices which are the same or cheaper than those offered to new customers.
Frontier - Protect the things you value most
Written by the company
- Price promise
- We offer customers the best price, both initially and at renewal, and have no hidden costs.
- No Administration Fees
- Once your policy is set-up there are no fees to update your cover.
- Flexibility
- 24/7 access to update, renew or cancel cover. Product adapts to your changing circumstances. Get the right cover for your treasured possessions with no imposed policy limits.
- Any type of property covered
- Houses, Flats, Park Homes and Static Caravans all catered for.
- Mix and match on how you use your property
- Main home, Second / holiday homes, Investment let, Airbnb hosts and even Unoccupied properties quoted online.
Contact info
1st Floor 5 St Helen’s Place, EC3A 6AB , London, United Kingdom
- support@frontierinsurance.co.uk
- frontierinsurance.co.uk
4.6
Excellent
15K reviews
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Renewal was straightforward and easy to…
Renewal was straightforward and easy to understand
8 April 2026
Just really straight forward and easy…
Just really straight forward and easy to navigate.
3 August 2026
Good Insurer
Good Insurer, Super quick and easy to do, bit disappointed you debited my bank on 3rd when I have another 23 days to go, also it's getting very expensive for someone who has not had a claim in more than 15 years.
3 August 2026
Easy to tailor and alter your bespoke…
Easy to tailor and alter your bespoke insurance requirements
1 August 2026
simple and easy
3 August 2026
Added information (award winning company) was helpful
The added information about the company was very helpful. The website itself was pretty easy to use, and the comparisons were clear and it was easy to see the pertinent information.
3 August 2026
Rather heavy job going through the…
Rather heavy job going through the phases but otherwise clear and straightforward.
3 August 2026
IT WAS YOUR MISTAKE
You made a mistake by putting down the wrong type of house built in the wrong year
Now that I’ve changed it to the correct house built in the correct year YOU’VE charged ME £25 when it was YOUR MISTAKE. This is shocking
3 August 2026
Thank you!
Delighted confused.com contacted me just in time. It was as easy as pie to complete the order.
1 August 2026
Easy to use renewal process
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worrying time if my premium has been repeatedly taken out
I have to fill in details again and again. Can't find help from a real person. AI help is not much good.
Now, I am worried about my payment will be taken out twice as I have to fill in the card details twice and there is no confirmation or reference number refer to.
It would be good if my first payment was notified if it is failed or successful.
2 August 2026
Reply from Frontier Home Insurance
Dear Mrs Ross,
Thank you for taking the time to leave your review. We're sorry to hear that your experience was not as expected.
Please note when you are redirected from a comparison site, we may ask for additional information that was not collected during the comparison quote. We appreciate this can feel repetitive, and we thank you for completing the extra questions.
While we do not operate a call centre in order to keep our costs low and pass the savings on through lower premiums, you can speak to one of our agents via Live Chat during business hours or by email.
We confirm that your policy was successfully purchased on 2 August and your documents were emailed instantly to your registered email address. If you cannot see them, please check your inbox as well as your junk or spam folder. Although you did not receive an online confirmation, this can occasionally happen due to a slow or interrupted internet connection. Please rest assured that your payment has only been taken once. we apologise for any concern this caused.
We have also checked and can confirm that your card details were only requested once during the purchase process. We can see that you logged back into your account later the same day to make an amendment to your policy. As there was no additional premium due for this change, you were not asked to enter your card details again.
If you have any further questions or concerns, please contact us via Live Chat or email us at support@frontierinsurance.co.uk, and one of our agents will be happy to assist you.
Kind regards
Cover Team
good value easy to renew
2 August 2026
Very efficient setup
2 August 2026
Easy to use website
1 August 2026
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