I took my bike to Fri Bike in Lyngby in a very busy period for the shop to have a bike lock mounted, and they did the job super-fast, by the following morning. Amazing service, very kind shop assistan... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Was on vacation in the area, and found that my road bike was damaged during the transport. I was absolutely delighted with the service I got there - while the bike could not be repaired fully with wh... See more
I purchased the bike via an online store and picked it up in a stationary store, the entire purchase took me 5 minutes. The next day, a person from the Esbjerg store contacted me and congratulated me... See more
This week has been a great one because I was at Fri Bike shop in Vanløse, and got help to find my new bicycle. Christoffer that ask me relevant question to guide me on the right path is a great... See more
Company details
About Fri BikeShop
Written by the company
Fri BikeShop er Danmarks største kæde af cykelforretninger, og har butikker fordelt over hele landet. Vi er altid interesserede i, at du får den bedste oplevelse hos os, om det er i en af vores butikker eller online på fribikeshop.dk. Fælles for vores kæde er, at vi tilbyder den højeste faglighed inden for cykler, og altid står klar med produktfagligviden, samt et stort smil for at hjælpe dig med at finde den helt rette cykel.
Kunden i centrum
Om du befinder dig i butikken eller online, så er vores helt store fokus at have dig i centrum. Det bærer vores kundeservice også præg af, hvor du altid kan spørger om hjælp, hvad end det omhandler produktspecifikationer eller info om en af vores butikker. Vi sidder klar på telefon, mail og chat mandag til fredag fra 09.00 – 16.00, så vi i god dialog kan hjælpe dig videre og finde en god løsning.
Fri BikeSmart
Hos Fri BikeShop holder vi dig godt kørende, både før, under og efter dit køb. Tilkøber du Fri BikeSmart med din cykel får du fri adgang til al service, lige fra eftersyn og kædestramning, til lapning og justering af cyklen i 3 år. Efter to år kan du endda også bytte din Fri BikeSmart-cykel til en helt ny – vi tilbagekøber den gamle cykel af dig, så længe du køber en ny Fri BikeSmart-cykel med en ny 3-årig aftale.
Populære kategorier
Fri BikeShop
Written by the company
- Landsdækkende service
- Med Fri BikeShop's landsdækkende butiksnet med over 90 butikker har du altid god service inden for rækkevidde.
- 100% Klargjorte cykler
- Alle cykler bestilt på fribikeshop.dk bliver samlet og klargjort af en af vores dygtige og udlærte mekanikere på vores professionelle værksted.
- Rentefri delbetaling
- 0 kr. udbetaling, renter og gebyrer. Hos Fri BikeShop kan du købe ny cykel til dig selv eller hele familien på én gang og betale over 10 eller 20 måneder. Kom ind til din Fri BikeShop butik og start en Fri Konto i dag.
- Serviceordning
- Med din nye cykel følger desuden en fordelagtig serviceordning. Du får et servicehæfte med 4 eftersyn, hvoraf det første er gratis. Når du bruger vores professionelle værksted til de næste 3 eftersyn, udvider vi din reklamationsret til 3 år.
Contact info
Omega 13, 8382, Hinnerup, Denmark
- 44221016
- kundeservice@fribikeshop.dk
- fribikeshop.dk
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super service
9 June 2023
Super god service
22 May 2023
Reply from Fri BikeShop
Hej Zymanté.
Mange tak for din anmeldelse og de 5 stjerner :)
Med venlig hilsen
Jesper
Fri BikeShop
Reply from Fri BikeShop
Hej Lasse.
Tak for din anmeldelse og de 5 stjerner :)
Med venlig hilsen
Jesper
Fri BikeShop
Fri Bikeshop Assens: Super reparationsservice!
Fri BikeShop Assens:
Super reparationsservice til min el-cykel!
Tusind tak!
17 April 2023
Unprompted review
Tak for exceptionel god service og…
Tak for exceptionel god service og betjening ved Fri BikeSmart køb af mountainbike :-).
10 May 2023
Unprompted review
Tak for en super god service !
6 April 2023
Unprompted review
Reply from Fri BikeShop
Hej Nikoline.
Mange tak for din anmeldelse og de 5 stjerner! :)
Med venlig hilsen
Jesper
Fri BikeShop
Reply from Fri BikeShop
Hi Patricia.
Thank you very much for your review and 5 stars :)
Best regards
Jesper
Fri BikeShop
Great service 💯
Great service 💯! I ordered a wrong size and was able to exchange the product for another one at a store near me! ✨
19 February 2023
Reply from Fri BikeShop
Hi :)
Thank you very much for your review.
We are happy to hear you got the right size helmet.
Best regards
Jesper
Fri BikeShop
A great service
A great service, with really helpful staff. Definitely they have become my favorite store.
25 October 2022
Unprompted review
The shop was fantastic
The shop was fantastic, really helpful and friendly. My old bike was beyond repair and the guys really helped me out with choosing a new bike and decent parts to go with it. Quick, friendly, great.
18 October 2022
Unprompted review
Super service :-)
26 September 2022
Fri BikeShop in Birkerød
I had a great customer experience with Fri Bike shop in Birkerød. They have a fantastic customer service, personnel are extremely helpful and friendly. They very kindly helped with advice on how to assemble new bicycle for my child and checked that everything is functioning as it should. I would definitely recommend Fri Bikeshop Birkerød.
26 August 2022
Unprompted review
Fri Bikeshop Birkerød
Fri Bikeshop Birkerød
We have bought two bikes at the shop and received very good service both times. But the workshop is really what stands out. The two mechanics are super helpful and have happily helped with both small and larger bike issues. We are definitely continuing with service of our bikes at Fri Bikeshop Birkerød.
23 August 2022
Unprompted review
I know practically nothing about bikes
I know practically nothing about bikes. I got a perfect attention from your employee at your shop at Frederiksundsvej. She was extremely professional and kind, and showed a great deal of patience explaining me all details about the bike I bought and the loan from Nordea, and much more as I asked her to do it in Danish, a language I am definitively not fluent in. She would get a 10 out of 10
23 August 2022
Unprompted review
Tak til Fri Bike-shop Middelfart for…
Tak til Fri Bike-shop Middelfart for fantastisk service og kanon service ifm køb af min el-cykel. Jeg kan varmt anbefale at købe cykel hos dem👍👍
25 July 2022
Unprompted review
Great customer service
Great customer service! Always responsive and really helpful.
2 March 2022
Unprompted review
Excellent service..my bike runs like the wind
I have the Bike Smart service which included a bike and free maintenance service. The service technicians are always doing such a great job I was compelled to leave a very satisfied review. The two shops that took care of my bike were at Sct Nicolausgade in Aarhus and most recently in Peter Bangs Vej in Copenhagen. I could not be happier with the Bike Smart Product.
The service experience was also very positive, the personnel is always friendly, helpful and competent.
Not to mention that the bike was ready for pick up the next day.
19 November 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.