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Fresha Reviews 

7,291
•
TrustScore 5 out of 5

4.8

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 3,512 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for their prompt assistance, high level of professionalism, and exceptionally friendly attitude when resolving everyday business issues. Many people highlight the remarkably fast response times and the smooth, step-by-step guidance provided during technical troubleshooting. Some people were dissatisfied with occasional operational delays, noting that it occasionally took a long time to receive a response or get proper assistance. A few reviewers also experienced difficulties with ongoing communication, mentioning repetitive follow-ups, initial dead ends, or extended waiting periods before reaching a resolution.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting an overwhelming sense of satisfaction with the... See more

Customer service

Customers had overwhelmingly positive experiences with customer service, frequently praising agents for being... See more

Response time

Reviewers highlight positive aspects of response time, frequently praising the super fast and efficient... See more

Service

People report positive experiences with service, highlighting great support and quick issue resolution.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform has... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience with Butrint from Fresha Support. He was extremely helpful, patient, and knowledgeable. He took the time to help me set up my Fresha account properly, assisted me with up... See more

Rated 5 out of 5 stars

Been using Fresha for years (can't remember how many), and it has been a great experience. I have not had to contact support since everything been working fine, but this week I had a problem with a ne... See more

Rated 5 out of 5 stars

Arta wrote back to my inquiry fast and with understanding the issue. Arta asked a few questions to ensure safety of the account, and receiving my repy, prompty solved the problem. Hepfulness, kindness... See more

Rated 5 out of 5 stars

Helped solve the problem in like 30 seconds literally. Great customer service thank you Edona for your help it honestly seemed impossible without your help 😊

Company details

  1. Software Company
  2. also in
  3. Online Marketplace
  4. Professional Organizer

Written by the company

Fresha is the #1 booking platform and marketplace for beauty and wellness. Each month, millions of appointments are discovered, booked and paid with partner salons, spas and barbershops on Fresha. Over 110,000 business venues in 120+ countries use the platform to manage their operations with Fresha’s intuitive, subscription-free software. Fresha transforms beauty and wellness business operations by enabling online appointment bookings, processing card payments and managing customer records, along with automation for marketing, staffing, product inventory and accounting, all in one place. Launched in 2015 originally under the name Shedul, the company rebranded to Fresha in 2020. Fresha is headquartered in London, UK with global offices located in Dubai, New York City, Vancouver, Sydney and Warsaw.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(7,291)

3,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Dardan was fantastic

Dardan was fantastic! Quick response, guided me with straight forward steps to solve my issue. Great experience. Thank you!

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Rapid response and honesty

I had an issue with my account and was assisted by Viola, who was very kind, helpful, and honest throughout the process. I particularly appreciated her transparency regarding the resolution of the issue and the way she clearly explained the situation. Thank you, for your support, professionalism, and understanding!

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I was having trouble with getting…

I was having trouble with getting payouts and struggled to get anyone to help me (a live chat and emails and still no resolution) and dardan was able to help me in the live chat and fix my problem within 5 minutes! so happy with their service.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

I'm very grateful to Kushtrim

I'm very grateful to Kushtrim. She was professional, promptly helped me solve my problem, and explained everything in great detail with exceptional efficiency. Thank you so much for your help.

27 September 2026
Unprompted review
Rated 5 out of 5 stars

**Patient

**Patient, clear and courteous support**

Atdhe helped me with many questions while I was setting up Fresha for my new nail salon. She was patient, explained the booking and website options clearly, and remained courteous throughout our conversation. When she needed to check a feature, she took the time to do so before answering. I appreciate her help.

27 September 2026
Unprompted review

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