The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason al... See more
Company replied
After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press... See more
Company replied
We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night. James was very helpful explain... See more
Company replied
Company details
Written by the company
Safe, Reliable, Technology to Assist Carers. Effective Pressure Mat telecare for hospitals, nursing homes and home carers.
Contact info
Frequency Precision 1st Floor, South Devon House, Station Road, , TQ12 2BP, Newton Abbot, United Kingdom
- +441837810590
- contact@frequencyprecision.com
- frequencyprecision.com
4.5
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easily accessible if required by phone…
Easily accessible if required by phone and very helpful.
I've used Frequency Precision before who at that time gave excellent service and they therefore, were my first choice this time. I wouldn't go elsewhere.
15 October 2020
Reply from Frequency Precision
Thank you for the positive review. We are lucky to have a phone system which us to answer even if we are at home, which has been very useful during the COVID-19 period.
Best wishes,
James
Why hadn’t we found this product…
Why hadn’t we found this product before? Now my mum can leave the room where dad is sitting without worrying he will get up and fall.
Next day delivery as promised.
15 October 2020
Reply from Frequency Precision
Dear Jennifer,
I'm glad to hear that it's helped your mum.
Best wishes,
James
Reply from Frequency Precision
Thank you for your positive review.
I am 85 cwith poor sight and I found…
I am 85 cwith poor sight and I found your website difficult to navigate. However when I found your phne number I spoke to a very helpful man who answered all my questions effectively.
I was impressed that the equipment arrived so promptly
8 October 2020
Reply from Frequency Precision
Dear Mr Lindsay,
Thank you for your feedback about the website. It is our ambition to make the website as user friendly as possible and we will continue to improve this.
I'm glad to read that you found us to be helpful on the telephone and that the equipment arrived promptly.
Kind regards,
Chris Dwyer
Very helpful advice and guidance and…
Very helpful advice and guidance and always quick to reply to any queries
7 October 2020
Reply from Frequency Precision
Dear Henry,
Thank you for your review.
I hope that the sensors will help .
Best wishes,
Chris Dwyer
Reply from Frequency Precision
Hi Rita,
Thank you for rating our customer service so highly. I will share your comment with the rest of the team.
Best wishes,
Chris Dwyer
James was extremely helpful on the…
James was extremely helpful on the telephone and answered all of my questions. I was having issues in locating a section on the order form due to my visual impairment so James offered to place the order on my behalf and take the payment over the telephone. This made things so much easier and they could not have been more helpful. Thank you
24 September 2020
Unprompted review
Reply from Frequency Precision
Dear Eve,
Thank you for your positive comments about our customer service. I will make sure they are shared with James.
Best wishes,
Chris Dwyer
Motion Sensor
I am really pleased with the motion sensor. It picks up every movement and the alarm wakes me before my husband falls out of bed.
22 September 2020
Unprompted review
Reply from Frequency Precision
Dear Marion,
Thank you for the positive feedback about the motion sensor.
Best wishes,
James
Great service
Great service, fast delivery. Needed help setting up which was readily given Thank you.
13 September 2020
Unprompted review
Reply from Frequency Precision
Hello,
Thanks very much for the positive review.
Kind regards,
Chris Dwyer
Appreciated the next day delivery
Appreciated the next day delivery as the fall monitor was needed urgently. Thank you.
6 September 2020
Unprompted review
Reply from Frequency Precision
Hi Ann,
Thank you for the positive review. I'm glad that you received your fall monitor the next day.
Kind regards,
Lizzie Dwyer
Quick delivery
4 September 2020
Unprompted review
Reply from Frequency Precision
Hi Jakub,
Thank you for mentioning the quick delivery in your review.
Kind regards,
Lizzie Dwyer
I now have it round my neck and it…
I now have it round my neck and it seems to be working well. Won't know until I have an accident which I hope won't be soon!
29 August 2020
Unprompted review
Reply from Frequency Precision
Hi Sally,
Thank you for the positive review.
Kind regards,
James
Super company
Super company to deal with. Extremely efficient - order delivered in a timely fashion. Delighted with the pager - exactly as described.
26 August 2020
Unprompted review
Reply from Frequency Precision
Hi there,
Many thanks for the positive review. It is unfortunate that the pager developed a fault since your review - a replacement is on the way and you should receive an update from DPD by e-mail with the expected delivery date.
Best wishes,
James
Reply from Frequency Precision
Hi Harry,
Many thanks for the positive review.
Kind regards,
James
Prompt delivery of a very helpful item…
Prompt delivery of a very helpful item to keep my elderly mother safe from going out of the door if carer upstairs on her break
17 August 2020
Unprompted review
Reply from Frequency Precision
Dear Mrs Davies,
Thank you for taking the time to write a positive review. We use DPD Local as our courier and I'm glad that the item arrived promptly.
Kind regards,
James
Very quick delivery
10 August 2020
Unprompted review
Reply from Frequency Precision
Dear Mrs Greenwood,
Thank's for the review. We are pleased to hear that your order arrived quickly.
Best wishes,
James
No further comment
5 August 2020
Unprompted review
Frequency Precision responded rapidly…
Frequency Precision responded rapidly to a query with clear advice. I ordered what they suggested that I needed and it arrived the next day.
4 August 2020
Unprompted review
Reply from Frequency Precision
Dear Mr Sturgess,
Thank you for the positive review.
Best wishes,
Chris Dwyer
The pressure mats are great
The pressure mats are great. They seem to work well with our system. To be honest, I think the price is high - but the quality and service were great.
1 August 2020
Unprompted review
Reply from Frequency Precision
Thank you for your honest review. We are glad to read that you found the service and quality to be great. We try to keep the prices as competitive as possible and may be able to offer discounts for bulk orders. If this is something that would be helpful in the future, please feel free to contact us.
Best wishes,
James
Reply from Frequency Precision
Hi Louise,
Many thanks for the positive review.
Best wishes,
Lizzie Dwyer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.