Frequency Precision Reviews 

302
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The service I received was amazing and they were so helpful explaining how to use the product and even went out there way to come out to me and show me how to use it outstanding. Definitely recommend... See more

Rated 4 out of 5 stars

The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason al... See more

Company replied

Rated 5 out of 5 stars

After trying several different alarm pendants for my 90yr old mother we are so pleased to have discovered Frequency Precision. She is quite deaf and with arthritic hands has found others hard to press... See more

Company replied

Rated 5 out of 5 stars

We purchased the door sensor with mobile phone alert and 3 additional sensors so we can be instantly informed if my elderly mother decides to go wandering at night. James was very helpful explain... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. also in
  3. Disability Equipment Supplier

Written by the company

Safe, Reliable, Technology to Assist Carers. Effective Pressure Mat telecare for hospitals, nursing homes and home carers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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4.5

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(302)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant serves very nice people so…

Brilliant serves very nice people so help full to me and pager moniter set working grate for my son so happy and hiely reccomend them✅✅

14 January 2021
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Reply from Frequency Precision

Hi Martina,
I'm glad that the order arrived in Ireland - we have switched to DHL temporarily who seem to be offering the fastest service post Brexit.
Best wishes,
James

Rated 5 out of 5 stars

Very good product. Cannot wait to use it.

Purchased this so my disabled husband could contact me or family if needed when he went out. So far we have not used it as weather not permitting outside activity, but will be reassuring I am sure when we do need it. James was very helpful in setting the sos button up and answered any questions we had. Very good service. Thank you so much.

29 December 2020
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Reply from Frequency Precision

Hi Margaret,
Sorry for the delay in replying. Thank you for mentioning me in the review! Glad it's all working.
Best wishes,
James

Rated 4 out of 5 stars

The sensor mat with remote pager which…

The sensor mat with remote pager which i ordered arrived the following day. it works well. However i think the item is grossly overproced, a great pity as people requiring such mats have one reason alone, whch is someone in the households serious illness. I feel a vast profit is being made from these rendering them unattainable for many who would benefit from buying one, less fortunate than myself. Not good for a health care product.

23 December 2020
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Reply from Frequency Precision

Thank you for taking the time to write a review. I am glad the item arrived promptly and works well. I appreciate what you are saying about the price - we do not make a vast profit, but we do make a small profit, most of which we have reinvested into trying to grow our business to bring new products to the market. We are a small company, employing five people in addition to the owners, and many of our products are manufactured by us in the UK - including the floor pressure mat. We believe that we can offer better quality by doing it this way, although it does increase our cost price a bit.
We try to add value to the product by delivering next day (where possible) and offering excellent customer service.
We also encourage eligible customers to fill out a VAT exemption form, allowing the VAT to be zero rated.
There is always room for improvement, and we will look at the prices again in the future.
Best wishes,
James

Rated 5 out of 5 stars

A good nights sleep for the carer!!

As I have recently become my mothers full time live in carer many things are difficult to deal with and wandering around her home during the night was one of them as unfortunately I didn't hear anything. A carer mentioned a pressure pad but as there is so much choice I telephoned Frequency Precision for some advice. The receptionist was very helpful and gave some great information.
I ordered on line and it arrived the next day - excellent service.
I am pleased to report that is a wonderful aid to a good nights sleep for myself as I now know that I will hear when my mother leaves her bed however deeply I sleep and it means that she is kept safe. Thank you.

13 December 2020
Rated 4 out of 5 stars

Good product

Good product - would be improved if you could deactivate alarm from the pager.

29 November 2020
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Reply from Frequency Precision

Hi Henry,
Thank you for your review. The pager itself can be silenced by pressing the button. We have tried to make it as simple as possible for people to use (which is why the pager just has one button). If you put the pager (standing up) onto something magnetic, it will be deactivated (this is not a feature that we use / advertise but you may find it helpful).
Kind regards,
James

Rated 5 out of 5 stars

Great product

Great product, fitted description perfectly and a follow up email query was answered (at the weekend) within an hour, with a 2 suggestions to assist. Very impressed.

28 November 2020
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Reply from Frequency Precision

Hi Liz,
Many thanks for the positive review. We will always try to respond to e-mails (even occasionally answer the phone!) outside office hours where possible.
Kind regards,
James

Rated 5 out of 5 stars

One happier Lady, now that she can get help so easily

One button emergency phone with GPS
I came across this gadget when looking for a personal alarm for myself, I wanted something that I could use to alert someone easily with if, I needed help, after a fall or whatever. ( Having had several falls this summer)
Most alarms came with a costly monthly contract, (average around £260 to £290 a year) and were not always straight forward to use.
This gadget is amazing, when you push the button to get help, it rings your chosen phone number, if they do not answer fairly quickly it automatically goes to the next chosen number, and you can talk directly to the recipient, this alarm is a tiny mobile phone and GPS tracker..
That person can also check the GPS map that shows them exactly where you are, this would be showing on their mobile phone.
You can also be contacted directly on this alarm, as it has its own mobile number, particularly useful if someone is concerned about where you are, and that is another bonus.
I cannot praise it enough, it does the job, without a costly monthly bill, also it works away from home, with GPS etc. "it does what it says on the tin"
I also found James, at Frequency Precision so easy to talk to, if I got confused about how to do something, (not difficult at 86years) he explained about it and sorted it very quickly. Just a quick phone call.
The other thing that I was pleased with was that the instructions were very clear, and print a good size.
I just remembered, at a gently push of the button, it even tells you the time out loud.
All in all it does exactly what I want, for my. and my family's peace of mind.

25 November 2020
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Reply from Frequency Precision

Hi Pat,
Many thanks for your positive review - and for mentioning me in it! :)
Thank you too for alerting us to 1pmobile who provide a very useful SIM to put into the device.
We are always ready to help so please feel free to phone at any time.
Kind regards,
James

Rated 5 out of 5 stars

Sensor detector and alarm

I bought this for my nan as she has started getting out of bed and falling. The device is really east to set up and use. I'm so happy with how effective it is at picking up when she gets out of bed!

23 November 2020
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Reply from Frequency Precision

Many thanks for the positive review.
Best wishes,
James

Rated 5 out of 5 stars

easy to order ,staff very helpfull

easy to order ,staff very helpfull
have ordered a few times ,always get next day
excellent service

13 November 2020
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Reply from Frequency Precision

Hi Helen,
Thank you for the positive review - we are glad to hear that your order arrived promptly.
Kind regards,
James

Rated 5 out of 5 stars

Excellent customer service

I purchased a fall alarm for an elderly relative. We had some issues with our mobile phones, used to receive the alarm. The team at FP were above and beyond in resolving the issues I was experiencing, leaving me confident that the product will promptly alert me should my relative fall. Highly recommend.

2 November 2020
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Reply from Frequency Precision

Hi Tony,
Many thanks for the positive review and sorry for the delay.
Best wishes,
Tom

Rated 5 out of 5 stars

Perfect handling of my mistake

I received a call after ordering on line. The man told me he suspected I had ordered the wrong item and checked. He was right and the order was cancelled. I was given a link to the correct item which I then ordered after receiving a prompt refund. I was very impressed by the way this was spotted and handled. The item is easy to handle and set up, I am very pleased with my purchase.

31 October 2020
Rated 5 out of 5 stars

Call Button & Bleeper Page set

Excellent product, packaged well and timely delivery. Would definitely buy again.

29 October 2020
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Reply from Frequency Precision

Hi Sandra,
Sorry for the delay in replying to your review - it is very appreciated.
Best wishes,
Tom

Rated 2 out of 5 stars

the staff were very helpful but setting…

the staff were very helpful but setting the thing up was a complete and utter waste of time and I bought another sim card too I will not be using it.

27 October 2020
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Reply from Frequency Precision

Dear Mr McIntyre,
Thank you for your feeback. The "One Button Emergency Phone with GPS Tracker" is a new type of product for us and it has been a steep learning curve. While my 14 year old nephew had it working perfectly in 10 minutes, I must admit that it isn't as easy to set up as the rest of our products. In response to your feedback, I have re-written the user gude and sent you a copy. Your feedback would be most welcome. We have also temporarily removed the product from our website while we evaluate the feedback received. Please contact me if you would like to return this and I will arrange for it to be collected from you.
Best wishes,
Tom Dwyer

Rated 2 out of 5 stars

In theory device sounded just what we…

In theory device sounded just what we needed to give my 90 year old Mum peace of mind that family could respond to an SOS alert. Unfortunately the device spends more time on the charger than it does round Mum's neck! Charge does not last more than 12 hours so disappointed overall.

22 October 2020
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Reply from Frequency Precision

Dear Ann-Marie,
Thank you for the review. I'm sorry to read that you are disappointed overall. We would expect the battery to last more than 12 hours, but if you make several calls during a day it might need charging overnight.
It is designed to be easy to charge, with the supplied magnetic 'snap on' charging cable.
I am sorry that the instructions did not make it clear how you can increase the battery life. Within the app, click "real time tracking", click the cogwheel (top right) ,click "interval for uploading", click "1 minute fast positioning" and then click "12 hours power saving position" and click OK. We have now added this to the instructions.
Overall, a device of this size has limited space for a larger battery, so it will need frequent charging - during our testing, every couple of days.

Please contact us if the battery life still hasn't improved and we can discuss other options. Of course, you can also return the device to us for a full refund.

Kind regards,
James

Rated 5 out of 5 stars

I bought a GPS tracker from Frequency…

I bought a GPS tracker from Frequency Precision and it arrived very quickly and was well packaged. They were extremly helpfull when I put my sim card in it as I had to "activate it" by calling a number which of course the tracker had no keyboard. Nobody I knew had a SIM card from the same company that supplied the sim so I could not put it in their phone. The SIM card company were of no help, it took them 2 days to reply to an email and then they said I could activate it on-line which I could not as it still needed a phone to get a code they sent me. (I could not see it as I did not have a phone) However James from F.P. said he would buy an unlocked phone from Amazon and have it sent to me, which he did at no cost to me. I put the SIM card in the phone, dialled the activation number and the SIM was activated. Took it out of the phone and put it in the tracker and it worked perfectly. Sent the phone back to F.P.
F.P. were very helpful and went well beyond what I would have expected. I am very grateful to them an have no hesitation in recommending them. I will certainly use them again. S.J.P.

16 October 2020
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Reply from Frequency Precision

Dear Mr Pearce,
Many thanks for the detailed review. Most of our products we manufacture ourselves; the GPS tracker is a product we found (and have not yet been clever enough to manufacture ourselves!) and thought could be useful for our customers. We have tried to make the product as easy to set up and use as possible, by writing our own instruction manual (which we constantly update) and working with our customers to overcome any teething problems if they are encountered. I'm glad that you found the service went beyond what you would have expected and we will continue to work with the manufacturer to further develop this useful product.

Best wishes,
James

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