Freja Bone Broth Reviews 215

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting how they contribute to improved gut health and overall well-being. Many people appreciate the nutritional benefits and the versatility of the products, using them in various ways from daily drinks to cooking. The customer service is frequently described as outstanding, with reviewers noting quick, helpful, and personalized responses to inquiries and issues, making them feel valued. However, some customers also noted issues with recent product formula changes, specifically mentioning a decrease in protein, an increase in sugar, and an unpleasant taste or texture that made the product difficult to consume. A few other people also felt that the website could be clearer on product options, and there were occasional complaints about metallic tastes in certain broths or delayed order deliveries.

What people talk about most

Product

People report positive experiences with product, often praising the quality, taste, and health benefits of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the products,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and quick... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more

Company replied

Rated 5 out of 5 stars

I'm a healthy conscious eater, I make my own bone broth, run & do reformer pilates. Adding the Freja smoothie to my morning routine has made the BIGGEST difference to my gut health and over all wellbe... See more

Company replied

Rated 5 out of 5 stars

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more

Company replied

Rated 5 out of 5 stars

Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery. Excellent customer service in their quick response to a refund request when... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

Sustainably produced in Norway, Freja bone broth gives you nourishing goodness as a drink or delicious ingredient. We simply simmer meaty bones, veg and herbs to make our completely natural bone broths, giving you the benefit of nutritious, wholesome food in convenient, 100% recyclable packaging.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’ve been buying the bone broths for a…

I’ve been buying the bone broths for a year now as I love them as a tasty drink or to add to sauces or gravy’s. Recently I bought the beef pho and chicken ramen which are both excellent base for noodle soups or, again as a tasty drink. I also have tried the strawberry protein shake and these are great to keep me going if I don’t have the time to prepare lunch or a snack. I would certainly say to give Freja a try they are delicious products

12 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Cindy,

Thank you for the kind words and for being with us for the past year!

It’s lovely to hear how you’re enjoying the bone broths, whether in soups, sauces or simply as a savoury sip. The Chicken Ramen and Beef Pho were made for exactly that - quick, clean, and full of flavour! We’re so glad the Strawberry Shake is helping keep you going on busy days too.

Thanks again for sharing!

Evie,
Team Freja

Rated 5 out of 5 stars

Everything worked as expected

Everything worked as expected, ordering was easy progressing to a simple payment option. I was kept informed on the progress of my order/delivery which arrived promptly in good condition. The products are delicious. Absolutely no complaints, keep up the excellent work.

26 October 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you so much for your review! We’re really glad everything arrived smoothly, and even happier to hear you're enjoying the products 🙌

Evie,
Team Freja

Rated 5 out of 5 stars

Highly recommended

Good advertising, communication, delivery, quality of product.

26 October 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Rosemary,

Thank you for your review! We're so pleased you're enjoying the Freja experience 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Positive shopping experience

Positive shopping experience. Delicious health benefits products. Would recommend 😊

26 October 2025
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Reply from Freja Bone Broth

Hi Claudette,

Thank you for this lovely review! I'm so pleased you're enjoying the bone broths 😊

Evie,
Team Freja

Rated 4 out of 5 stars

ready made broth lacks depth and flavour but.....

This review is focused solely on the product, not the company, as customer service was excellent and delivery was prompt. I purchased the starter pack for £40, which included several broths (including chicken), a thermos mug that keeps drinks hot for hours, and a tea towel—overall, a decent package and good value. Unfortunately, I found the ready to use chicken bone broth lacking: it was too thin, had a salty flavour reminiscent of stock cubes, and did not deliver the robust chicken taste or rich, gelatinous texture I enjoy in homemade versions. While convenient to use and suitable as a soup base, the broth didn’t live up to my expectations, so I won’t be buying it again once I finish what I have left.
EDIT: I tried the instant bone broth, chicken and beef, as advised by the company and its delicious! I have since ordered more, along with a chocolate collagen shake which makes a fantastic bed-time hot drink.

7 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thanks so much for your honest review - and for the kind words about our customer service and delivery.

We’re sorry the chicken bone broth wasn’t quite what you were hoping for. It’s designed to be light and clean-tasting, with a simple ingredient list. However, If you’re after something richer, you might prefer our Instant Bone Broth, which has a more bold flavour and is great for cooking.

We really appreciate you giving Freja a try, and we hope you'll try another product in the future 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Fantastic company

I have been using Freja now for about a year and love all their products. I am 72 and start my day with a kefir smoothie and the shake, have an instant bone broth drink most afternoons and always use the classic bone broth for cooking. I wouldn’t use anything else now and recommend it to all my family and friends
I have all their accessories too and especially love the Freja mug.
Also their customer service is outstanding … such speedy response from the lovely Evie …..to any issues and nothing is too much trouble.
Fantastic company….highly recommended

7 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Michele,

Thank you so much for such a thoughtful review. It’s brilliant to hear how Freja has become part of your daily routine.

I’m especially glad you’ve been happy with the support you’ve had from us - it's always a pleasure to help!

Sending a big thank you from all of us 🫶

Evie,
Team Freja

Rated 5 out of 5 stars

5 stars

5 stars! Amazing service and CARE from Evie. My order was not left at the property (which would have been ideal) but taken to a DPD drop point to be picked up the following day. Evie was amazing and even offered to reshoot a replacement if it was too tricky to locate and collect it. All resolved with DPD but it was the service from Freja that shone out. You feel there are actual caring human beings working to get nutrition easily available to people. I haven’t tried the product yet. It was ordered for an elderly lady who is very sick and I think this will be a great support to her. Thanks Evie and Freja.

5 November 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Jacqueline,

Thank you so much for your kind words - it truly means a lot. We always want to make things as smooth as possible, and knowing this order was for someone unwell made it all the more important to get right.

Please do keep us posted on how she gets on with the bone broth. If there’s anything else we can do along the way, just shout 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Highly recommended

Apart from the product being delicious and nutritious , the customer service is amazing, very rare nowadays, nothing is too much trouble.
I’ve been enjoying both types of bone broth and the ramen and pho, all really good, can’t recommend enough, it may be a little more expensive than some but in this case you get what you pay for.. quality & service.

5 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Penny,

Thank you very much for your kind words! So pleased I could help, and that you're enjoying the Ramen & Pho - they're a firm favourite in the team 🍜🙌

Evie,
Team Freja

Rated 5 out of 5 stars

A fantastic brand that we all need to be using

A fantastic brand that we all need to use! They also have an amazing customer service. I recently put a large order in that was delivered in 24hours. Unfortunately during transport two of the items were damaged. This problem was resolved and replaced straight away by a lovely customer service lady named Evie. I would highly recommend this product and there customer service

30 October 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Zoe,

Thank you so much for this lovely review - it means a lot!

I’m so glad we could get everything sorted quickly for you 😊

Evie
Team Freja

Rated 5 out of 5 stars

Worth a try if you want to put the best quality ingredients into your body . You may not realise it but your body needs this - cheaper versions have cut corners somewhere !

I tried Freya for first time and although a bit pricey for me at the moment I got the deal so I was pleased . I want to have good bone broth with good ingredients to help my pain in shoulders and just give me good nutrients for whole body and others had raved about it . I enjoyed the packet chicken broth very much and knowing it’s doing me good an added bonus . Thank you

29 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Deb,

Thank you so much for your lovely review!

We're so glad you enjoyed the Chicken Instant Broth. It means a lot to hear that you’re using bone broth to support your shoulder pain and overall wellbeing!

If price is a consideration, our bundles and subscriptions do offer more value - and we’ll always share seasonal offers when we can.

Thank you again for your kind words 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Great range of quality products, super service!

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from bone broth!
Today I emailed Freja with a product related enquiry, and I was genuinely amazed how speedy their response was, succinctly answering my question and even including a link to help me locate the suitable product! 5*

29 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Diane,

Thank you so much for your kind words – we’re really glad you’ve been enjoying the Instant Bone Broths and Shakes 😌

And thank you for your note on our customer service!

Evie,
Team Freja

Rated 5 out of 5 stars

Great customer service when contacted…

Great customer service when contacted about a delivery problem. Loving the Ramen & Pho 🍜 instant broths.

29 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Patricia,

Thanks for the review. So pleased to hear you're enjoying the Ramen & Pho 🍜😋

Evie,
Team Freja

Rated 5 out of 5 stars

Thank you for the order

Thank you for the order , wonderful customer service actually was Evie was so helpful as I needed to cancel a subscription that I pressed my mistake , she sorted it all for me , so kind abs helpful

25 October 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Shani,

Thank you for your lovely review! So glad I could sort it for you quickly 😌

Evie,
Team Freja

Rated 5 out of 5 stars

Evie is so lovely

Evie is so lovely. I’ve dealt with her a few times now and she is the best. Thanks Evie. The beef bone broth drink is delicious yum. I’ve got some more off Holland and Barrett! 💕

27 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Michelle,

Thank you for another lovely review!

So glad I could help, and that you're enjoying the Beef Bone Broth (it's my favourite product too!) 🫶

Evie,
Team Freja

Rated 5 out of 5 stars

So helpful and responsive to my…

So helpful and responsive to my questions. Contact forms usually get overlooked but I’m happy to say on this occasion, it resulted in great customer service.

24 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you very much for your kind review! Glad we could help 😌

Evie,
Team Freja

Rated 2 out of 5 stars

chicken bone broth

I ordered the chicken bone broth. It says you can have it as a drink.... I used 3 heaped table spoons and added boiling water... yuck, i had several sips and had to throw it away, disgusting.

23 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Chloe,

Thanks so much for your feedback!

Our Chicken Protein Powder isn’t designed to be sipped on its own, as it doesn’t contain any herbs or seasoning. Instead, it’s best used as an easy way to boost your collagen and protein intake by adding it to savoury dishes like curries, pasta sauces, soups, and more - all without altering the flavour.

If you’d like any help or a recommendation for a product that’s great for sipping, please don’t hesitate to get in touch with our customer service team.

Evie,
Team Freja

Rated 5 out of 5 stars

Beautiful Clean Taste

I have been making these into soups for my lunch, they are very tasty.
Also, I'm not sure if it's my imagination or wishful thinking but I have noticed quite a bit of new hair growth along my hairline.

23 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Donna,

Thank you for your lovely review!

So pleased you've been adding our bone broths into your lunches 🥣

Evie,
Team Freja

Rated 5 out of 5 stars

Did me a solid and didn't hesitate to…

Did me a solid and didn't hesitate to replace my purchases. And it is nice on its own in a freja mug. Its gonna be my winter go to.

21 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you for the review! We're so pleased Freja will be your go to comfort drink over the winter months ☕️

Evie,
Team Freja

Rated 5 out of 5 stars

My kids love this

Great products, my children love the chocolate shake in their morning porridge, and my daughter loves her 'hot chocolate' treat. Thank you.
Also - great customer service when I had an issue with my subscription

20 October 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Christine,

Thanks for the review! So pleased your kids are enjoying the Chocolate Shake - it's a much healthier alternative to normal hot chocolates 😌

Evie,
Team Freja

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