Freja Bone Broth Reviews 215

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and delicious taste, often highlighting how they contribute to improved gut health and overall well-being. Many people appreciate the nutritional benefits and the versatility of the products, using them in various ways from daily drinks to cooking. The customer service is frequently described as outstanding, with reviewers noting quick, helpful, and personalized responses to inquiries and issues, making them feel valued. However, some customers also noted issues with recent product formula changes, specifically mentioning a decrease in protein, an increase in sugar, and an unpleasant taste or texture that made the product difficult to consume. A few other people also felt that the website could be clearer on product options, and there were occasional complaints about metallic tastes in certain broths or delayed order deliveries.

What people talk about most

Product

People report positive experiences with product, often praising the quality, taste, and health benefits of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent quality of the products,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the team's... See more

Order

Customers generally report positive experiences with ordering, highlighting the ease of the process and quick... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love these products, they’re such good quality, although are a little pricey. I love the instant bone broths and particularly like the shakes-you’d never dream that they were made from b... See more

Company replied

Rated 5 out of 5 stars

I'm a healthy conscious eater, I make my own bone broth, run & do reformer pilates. Adding the Freja smoothie to my morning routine has made the BIGGEST difference to my gut health and over all wellbe... See more

Company replied

Rated 5 out of 5 stars

Best bone broth I've discovered so far without having to make it myself. I'm post menopausal and drink a cup every day. Recently had some queries. Evie at customer services couldn't have been lovelier... See more

Company replied

Rated 5 out of 5 stars

Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery. Excellent customer service in their quick response to a refund request when... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

Sustainably produced in Norway, Freja bone broth gives you nourishing goodness as a drink or delicious ingredient. We simply simmer meaty bones, veg and herbs to make our completely natural bone broths, giving you the benefit of nutritious, wholesome food in convenient, 100% recyclable packaging.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

215 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

helpful and efficient

The service team were really helpful and efficient at sorting out our order. Products are always delicious and super healthy, just what I’m after for my family

12 December 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you for your kind words! So pleased we could help you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. A caring company that isn't taking advantage of their customers.

9 December 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Nana,

Thank you for your kind words and support!

Evie,
Team Freja

Rated 5 out of 5 stars

Great Company

Excellent company to deal with. Unfortunately their product wasn’t for me, and they refunded my money, no quibble. How companies SHOULD be run!

11 December 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Elizabeth,

Thank you for your review! So pleased we could sort this out for you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Lovely product and excellent customer service

I love these products. I have a subscription for the chicken bone broth, it’s delicious and I’ve noticed improvements in my hair, skin and joints since I’ve included bone broth in my daily routine. Customer service is also excellent.

10 December 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Hayley,

Thank you for the kind words on our products and customer service! So pleased bone broth has become apart of your daily routine 🙌

Evie,
Team Freja

Rated 1 out of 5 stars

First time buyer - chicken powder - Very bad smell, hard to drink.

First time buyer. I bought the chicken powder as at the time the beef one was out of stock which I would of favoured.

I have to honestly say it's extremely difficult to drink. The smell is so so strong, and it nearly makes me bork trying to drink it as the smell is so bad.

Not sure if I've had a bad batch as I read other reviews and people are positive about it.
The powder is not clear either, more like a yellowy colour, which is misleading as online all the images portray it as been more off a clear consistency. So I'd say that's false, well it is with the powder version anyway.

So I'm really struggling to even use this product.

I do want to try the beef product, but after this experience I would favour trying the cartons as opposed to the powder.

9 December 2025
Unprompted review
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Reply from Freja Bone Broth

Hi there,

Thanks for your honest feedback and we’re sorry this one didn’t work for you.

Our Chicken Bone Broth Protein isn’t designed to be sipped on its own, but added to recipes as a way to boost protein, collagen and amino acids. The smell and colour can be quite strong when mixed with just water, so we usually recommend blending it into soups, stews or savoury meals.

Please do reach out to our customer care team at hello@frejafoods.com - we’d love to help improve your experience.

Evie,
Team Freja

Rated 5 out of 5 stars

Products are excellent and have really…

Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery.
Excellent customer service in their quick response to a refund request when a blip occurred on a discount code offered.
The website could be clearer on the full range of products options available and I’d love to have a more simple way of building my own bundle choices.
Turkey broth shouldn’t just be for Christmas!
Otherwise very happy customer. Thank you Freja

1 December 2025
Unprompted review
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Reply from Freja Bone Broth

Hi Liz,

Thank you so much for your lovely review! We’re really glad our products have supported your Dad’s recovery, and that our team could quickly sort the refund issue.

Your feedback on the website and bundle options is greatly appreciated - we’re working on making things clearer and easier to use. We're so pleased you're enjoying the Turkey Bone Broth also!

Thanks again for your support. We’re always here if you need anything.

Evie,
Team Freja

Rated 5 out of 5 stars

Great products

Great products, I drink the instant bone broth every day, great protein & health benefits & tastes delicious!
I have subscribed for months and love it.
Only thing I would change is more management of subscriptions online, but the customer service is quick and helpful!

4 December 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Alexa,

Thanks for your lovely review! It's great to hear bone broth has become apart of your daily routine!

Our new subscription portal will be live within a few weeks making managing your subscriptions easier! Glad I could help in the meantime 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Love the brand 🤍

Love the products and when I needed to reach out to their customer support, they delivered a 10/10 service 🤍

Definitely recommend Freja :)

4 December 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Shane,

Thank you for your kind review! So pleased I could help ☺️

Evie,
Team Freja

Rated 5 out of 5 stars

Good value and quality

Good value and quality. I have started using these at work for a tasty easy lunch while I keep working ..lovely customer service too thank you

24 November 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Caroline,

Thank you for the lovely review - we really appreciate your support and are so glad you're enjoying the bone broth at work!

Evie,
Team Freja

Rated 5 out of 5 stars

Quick and easy from order to dispatch…

Quick and easy from order to dispatch and delivery. This is now part of my staple diet, for bone health.

24 November 2025
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Rosemary,

Thanks for the lovely review! We're so pleased bone broth has become a staple in your diet!

Evie,
Team Freja

Rated 5 out of 5 stars

My experience of Freja has been…5 star!

My experience of Freja has been fantastic. Unfortunately the broth wasn't for me but the customer service was absolutely amazing! I would highly recommend this company.

27 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thank you for the kind review! We're so pleased your experience with us has been so positive 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Great product and amazing taste

Great product and amazing taste. I love the convenience of the boxed stock which stores in the fridge door.

4 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thanks for the lovely review! We're so pleased you're enjoying the convince of the bone broth 🙌

Evie,
Team Freja

Rated 5 out of 5 stars

I started drinking bone broth around a…

I started drinking bone broth around a month ago and absolutely love the taste and the health benefits! The chicken Ramen and the original chicken is particularly my favourite.
I would / have recommended this product to family and friends and I always look forward to a cup of it!

26 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Bryony,

Thanks for the amazing review! So pleased you're enjoying the bone broth and are recommending it to family and friends 🙌

The Chicken Ramen is a firm favourite in the team too!

Evie,
Team Freja

Rated 5 out of 5 stars

Great service and excellent product ⭐️⭐️⭐️⭐️⭐️

The product itself is fab, I have the instant broth sachets on subscription and needed to amend it, Evie from customer services was super helpful, quick to respond and courteous.

25 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Jane,

Thank you for your lovely feedback! We really appreciate your support and I'm so glad I could help 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Great products and the best customer…

Great products and the best customer service, you actually speak to a human with a real response rather than an automated reply. I Emailed and had a very quick response and solution to an incorrect address on my order, all sorted immediately. Thank you

24 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Kelly,

Thank you for your lovely review! I am so pleased I could sort your delivery issue for you quickly 😊

Enjoy the bone broths!

Evie,
Team Freja

Rated 5 out of 5 stars

Thank you so much for the high quality…

Thank you so much for the high quality of the product and for your excellent customer care!

11 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Verona,

Thank you very much for your review! So pleased we could help you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Brilliant customer service.

I love the Freja products, they are so nutritious and tasty. Their communication and customer service is brilliant. Thank you Freja.

19 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Sarah,

Thank you very much for your kind words and support 😊

Evie,
Team Freja

Rated 5 out of 5 stars

I had a problem was dealt with…

I had a problem was dealt with extremely quickly, fantastic customer service above and beyond my expectations, will always continue to use all their amazing products.

17 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi Julie,

Thank you for your kind review! So pleased I could help you 😊

Evie,
Team Freja

Rated 5 out of 5 stars

Excellent

Excellent customer service and the broths are delicious.

7 November 2025
Unprompted review
Freja Bone Broth logo

Reply from Freja Bone Broth

Hi there,

Thanks for the lovely review 🫶

Evie,
Team Freja

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