It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you keep coming back to Freetrailer whenever you need a trailer!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you’re happy with our service!
Kind regards,
Freetrailer
So smooth and easy !
26 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello Frank,
Thank you for your review.
Great to hear you found everything so smooth and easy!
Kind regards,
Freetrailer
Many steps in the app during pickup
Easy to install and use the app
26 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found the app easy to install and use, and we appreciate your feedback about the number of steps during pickup!
Kind regards,
Freetrailer
Very easy and usefull
26 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you found our service easy and useful!
Kind regards,
Freetrailer
Signup process is extremely complicated.
Signup process is extremely complicated. They cancelled my booking and then charged me a fee. I suspect this is a fraudulent company. Reported to the police.
Freetrailer tried to flag this negative review as fraudulent. Now I understand, why they have a high rating, if they have negative reviews flagged and deleted.
26 September 2026
Unprompted review
Easy to access and affordable
26 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your positive review!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you had a positive experience!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your positive review!
Kind regards,
Freetrailer
very good experience
25 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you had a very good experience with Freetrailer!
Kind regards,
Freetrailer
Everything Perfect
25 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that everything went perfectly!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you’re happy with the app and your experience with Freetrailer!
Kind regards,
Freetrailer
easy to handle with good explanation in…
easy to handle with good explanation in the app
25 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello Sjaak,
Thank you for your review.
Great to hear that you found the trailer easy to handle and the instructions in the app clear!
Kind regards,
Freetrailer
Alles hat optimal per App funktioniert
Alles hat optimal per App funktioniert
24 September 2026
Unprompted review
Reply from www.freetrailer.com
Hallo,
vielen Dank für deine Bewertung.
Schön zu hören, dass alles über die App problemlos funktioniert hat!
Mit freundlichen Grüßen
Freetrailer
It was amazing
It was amazing, easy and i even got some pay back!!!! Fair way to rent a trailer
24 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear you had such an easy and positive experience with Freetrailer!
Kind regards,
Freetrailer
Very good app but could be better on…
Very good app but could be better on knowing already that some trailers have damages and missing nose wheel
23 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
We’re glad you’re happy with the app, and we appreciate your feedback about keeping the information on existing damage and missing parts up to date.
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your positive review!
Kind regards,
Freetrailer
Super smart and easy!
23 September 2026
Unprompted review
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that you found our service smart and easy to use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello Dag,
Thank you for your review.
Great to hear that you found our service smart and easy to use!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for your review.
Great to hear that everything was so easy and smooth!
Kind regards,
Freetrailer
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