FreePrints Photobooks Reviews 

8,484
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 8,308 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the prints and books, noting the fantastic clarity, accuracy, and presentation of their photos. Many find the process of creating and editing photo books to be very easy and quick, with ample options for layouts, texts, and backgrounds. Reviewers frequently highlight the speedy delivery, often receiving their orders promptly and in good condition. However, some customers also noted issues with delivery, mentioning that their orders arrived late or did not arrive at all, particularly when intended as gifts. A few other people also felt that the quality was not as good as previous orders, or experienced problems such as blurry pictures or missing titles on their books.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of photo books,... See more

Quality

People report positive experiences with quality, consistently praising the excellent print quality, clarity,... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use for... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and speedy delivery of... See more

Order

Customers consistently note positive experiences with order, praising the ease of ordering various items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is so easy to use. Everything is thought of from background themes and font design and size. The photos are printed to an excellent standard. I also benefit from a free photo booklet each mont... See more

Rated 5 out of 5 stars

Such a lovely way to capture memories made with my family. Adding my favourite photos to a cute little book to carry round with me and share with family and friends, is so much better than having to g... See more

Rated 5 out of 5 stars

It was my dads 84 birthday- he has everything he needs and always says he doesn’t want anything. I thought I wonder if he’d like a photobook. I selected a mixture of photos from my phone of his grea... See more

Rated 5 out of 5 stars

For each family occasion, weddings, holidays etc I make a photo book to mark our memories. It is a lovely way to select all your special memory pictures, adding wording, borders etc to display them a... See more


Company details

  1. Photo Printing Service
  2. Photo Lab
  3. Photography Service

About FreePrints Photobooks

Written by the company

Get a free 7x5" or 6x6" photo book every month with FreePrints Photobooks! Just pay delivery.

With FreePrints Photobooks you can capture all your favourite memories in a beautiful photo book - perfect for sharing with your loved ones.

Everyone loves photo books, but making them has always been cumbersome, time-consuming and costly. The FreePrints Photobooks app changes all that with the fastest, easiest way to create beautiful photo books—right on your iPhone, iPad or Android device.

All of our books feature premium papers, vivid colour & long-lasting laminate covers.

Our turnaround is quick - have your book in your hands in just days.

What’s more, there’s no subscriptions and no commitments.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,484)

8,391 reviews in the last 12 months

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Rated 5 out of 5 stars

It was my dads 84 birthday- he has…

It was my dads 84 birthday- he has everything he needs and always says he doesn’t want anything. I thought I wonder if he’d like a photobook. I selected a mixture of photos from my phone of his great grandchildren and when he opened his present, he was engrossed, I’d never seen him so happy - best present I’ve ever bought him- thanks to Photobook! 💖

11 June 2026
Rated 1 out of 5 stars

book was several days late.

book was several days late missing birthday that it was ordered for. all I was offered was refund on the expediated deliver charge I paid for. very poor customer service. unlikely to use again as there are numerous similar competitors.

20 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hello Stuart, thank you for your feedback. We are very sorry about the experience on delays and how your concern was handled by our customer service. We kindly ask to please contact us at socialcare@planetart.com, to provide additional assistance on this matter. Thank you for bringing this to our attention, and we look forward to hearing from you. We hope you consider updating your review if you're satisfied with the assistance.

Rated 5 out of 5 stars

Happy Nana

The photo book was beautifully done and the quality definitely met my expectations. It was also delivered in time for my grandsons 2nd birthday. He will have some really cherished memories in one place. I am very happy indeed and would recommend photo book to all my friends and family.

16 June 2026
Rated 3 out of 5 stars

Order arrived 5 days late

Order arrived 5 days late, customer service not interested until 7 days late

17 June 2026
FreePrints Photobooks logo

Reply from FreePrints Photobooks

Hi Linda, thanks for your feedback, and I’m really sorry for the delay. It looks like our delivery partner experienced an unexpected hold‑up in transit. While this is outside our direct control, we understand the frustration and we’re here to help. If you need any further assistance, please reach out to us at pbsupportUK@freeprintsapp.com. Thanks again!

Rated 5 out of 5 stars

Lost post.

I had to get in touch to advise you that I hadn’t received my photobook order. There was no problem - I was informed that I’d get another one sent to me. Thank you so much.
Really happy with the book.

14 June 2026

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