It was easy to book an appointment . The apportment was on time. The test procedure was explained in plain english. The results were explained with the good and a very slight high pitch loss , t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Every interaction with this company has been an easy and professional level. Their technicians are well trained and helpful, and they listen to what you have to say. Hearing aids are challenging to us... See more
Company replied
I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance comp... See more
Company replied
The girl who attended to me was very polite and respectful She knew about the product and took special care to ensure the hearing aids we’re set correctly to achieve the best result for me She a... See more
Company replied
Company details
Written by the company
Freedom Hearing offers solutions and services to help improve the lives of people with hearing loss. We have access to the latest hearing aid technology and provide personalised and expert hearing healthcare for every client; including Government Hearing Services Program (HSP), Department of Veterans' Affairs (DVA), WorkCover industrial deafness claims and private clients. Our passionate audiologists and audiometrists work in over 30 clinics and visiting sites across the country, and it is our mission to help Australians impacted by hearing loss to rediscover the volume and vitality of life.
Contact info
Level 3, 4 Railway Parade, 2134, Burwood, Australia
- 1300 689 085
- info@freedomhearing.com.au
- freedomhearing.com.au
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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The staff all friendly and smile
The staff all friendly and smile
Very punctual which I though was very professional
The girl doing g my hearing test knew all her job and gave me sma hints regarding my hearing aids and adjusted them to suit me
29 May 2026
Reply from Freedom Hearing
Hi Tony,
Thank you for sharing your experience.
It's also wonderful to know that our team was able to assist with your hearing test, provide helpful advice, and make adjustments to your hearing aids to better suit your needs.
We look forward to seeing you again soon!
Sincerely,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Christopher,
Thank you for your feedback!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Michael,
Thank you for your lovely feedback. We're pleased to hear that you experienced good communication and found our team professional.
We appreciate your kind words and look forward to speaking with you again soon.
Warm regards,
Salena
The Freedom Hearing Team
Cindy Nickle was very good.
28 May 2026
Reply from Freedom Hearing
Hi Darcyleigh,
Thank you for your kind words. We're glad to hear you had a positive experience with Cindy.
We look forward to seeing you again soon!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Clifford,
Thank you for your feedback. We're glad to hear that you found your visit helpful and informative!
Warm regards,
Salena
The Freedom Hearing Team
Very professional and caring person…
Very professional and caring person to.look after me thank you a very good experience thank you
28 May 2026
Reply from Freedom Hearing
Hi Gerald,
Thank you so much for your kind words.
We’re really pleased to hear you had a very good experience and felt well cared for by our team. Your feedback means a lot to us.
Kind regards,
Salena
The Freedom Hearing Team
Good communication and always punctual…
Good communication and always punctual with appointments and locations
27 May 2026
Reply from Freedom Hearing
Hi Max,
Thank you for your feedback. We’re glad to hear you had a positive experience with our team.
We understand how important clear communication and punctual appointments are, so it’s wonderful to know this stood out during your visits with us.
Kind regards,
Salena
The Freedom Hearing Team
It was easy to book an appointment .
It was easy to book an appointment .
The apportment was on time.
The test procedure was explained in plain english.
The results were explained with the good and a very slight high pitch loss , their was no pressure that hearing aids were required.
A booking was made for future testing .
Excellant, friendly and profesional staff at location.
Thank you.
25 May 2026
Reply from Freedom Hearing
Hi Andrew,
Thank you for taking the time to share your experience with us.
We’re glad to hear that your appointment went smoothly and that everything was explained clearly and comfortably for you.
Thank you again for your kind feedback, and we look forward to seeing you at your future appointment!
Kind regards,
Salena
The Freedom Hearing Team
I found that everyone was so so…
I found that everyone was so so personal , genuine , full of knowledge and commitment to their work. Nothing was a problem at all. I would highly highly recommend them to anyone who has hearing lose.
21 May 2026
Reply from Freedom Hearing
Hi Rob,
Thank you so much for your kind words and recommendation.
We’re so happy to hear you had a genuine and positive experience with our team. Your feedback truly means a lot to us, and we appreciate you taking the time to share it.
We look forward to seeing you again soon!
Kind regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Steven,
Thank you so much for your feedback! We’re glad to hear you had a positive experience with our team and communication.
We look forward to seeing you soon.
Warm regards,
Salena
The Freedom Hearing Team
I submitted a claim for industrial…
I submitted a claim for industrial hearing loss,the process was simple,quick and understandable. The staff and legal team at Kingswood were knowledgeable and friendly and dealt with the insurance company on my behalf. I attended the clinic yesterday 25/5/26 to be fitted with my hearing aids and my life has changed overnight, I actually just got off the phone after calling the insurer to thank them for their help. The clinician at Kingswood guided me through the process of using the aids and even I had no trouble grasping the details. I am happy.
26 May 2026
Reply from Freedom Hearing
Hi Warren,
Thank you so much for sharing your experience. 😊 It’s wonderful to hear that you had such a positive experience with our team at Kingswood and that the process was simple, quick, and easy to understand.
Most importantly, we’re thrilled to hear your hearing aids have already made such a positive difference in your daily life overnight. We truly appreciate your kind words and look forward to seeing you again soon!
Sincerely,
Salena
The Freedom Hearing Team
Pleasant experience very helpful staff
18 May 2026
Reply from Freedom Hearing
Hi John,
Thank you for your feedback. We are glad to know you had a positive experience with our team!
Sincerely,
Salena
The Freedom Hearing Team
Professional and caring
The clinician was very professional and caring in her handling of my appointment. She ran the hearing test and discussed the results with me before also fixing the settings on my hearing aids which were not set at the correct volume. The visit was well worth the effort.
21 May 2026
Reply from Freedom Hearing
Hi Stephen,
Thank you for your thoughtful feedback. We’re happy to hear that you had such a professional and caring experience with our team.
We truly appreciate your kind words and look forward to assisting you again in the future!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Frank,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi William,
Thank you for your kind words!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Richard,
Thank you for your feedback! We're glad to hear that you had a lovely experience with our team!
Regards,
Salena
The Freedom Hearing Team
Good service.
21 May 2026
Reply from Freedom Hearing
Hi Rodney,
Thank you so much!
Regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Kevin,
Thank you for your feedback. We’re so pleased to hear that everything was explained clearly and that you had a positive experience!
Warm regards,
Salena
The Freedom Hearing Team
Reply from Freedom Hearing
Hi Jean,
Thank you for your kind feedback!
Sincerely,
Salena
The Freedom Hearing Team
Good customer service
13 May 2026
Reply from Freedom Hearing
Hi Brian,
Thank you so much for your feedback!
Regards,
Salena
The Freedom Hearing Team
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