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Rated 4 out of 5 stars

I've been using fraudlabs pro with our company's website for over 5 years now to protect us from fraudulent purchases. It's caught purchase that were definitely questionable and allowed us to review t... See more

Rated 4 out of 5 stars

It has very good features and rules. I can highlight BIN data and rule grouping to create unique prevention conditions. Weaknesses and points to improve: 1) Ability to filter and perform search... See more

Rated 5 out of 5 stars

FraudlabsPro has excellent support. I needed an upgraded version for Nopcommerce 4.5 and they were right on it. We just started using this plugin since we were getting many hackers trying out their cr... See more

Rated 4 out of 5 stars

This is the best solution we've found for affordable fraud screening. It does take time to configure rules, and the initial limitation of 5 rules is not very useful. 10 rules for us allows good auto... See more

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Information provided by various external sources

FraudLabs Pro helps merchants to protect their online stores from malicious fraudsters. It screens all orders transacted using credit cards, PayPal, and so on for online frauds (also known as payment frauds or CNP frauds). As a result, it increases e-commerce merchant profits by reducing chargeback, improving operation efficiency and increasing revenue. Merchants can investigate all complex, high-risk orders in a simple way by using merchant administrative interface. FraudLabs Pro comprehensively validates all elements such as geolocation, proxy, email, credit card, transaction velocity and others to unveil fraud orders accurately. It's more than the fraud detection solution, as we offer users more than 40 validation rules to custom make their own validation logic. In addition, we have millions of blacklist records contributed by our global merchant community to further protect your online business from malicious fraudsters.


Contact info

4.2

Great

TrustScore 4 out of 5

134 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I signed a contact with FraudLabs Pro…

I signed a contact with FraudLabs Pro to recover my money from the fraud platform goldenCFD.com. What they have done is to demand a fee in advance, 900 $, and to open on my name 2 bitcoin wallets. To the second wallet, which is slendidcoinhub.com, fraudlabs transfered a lot of money. Fraud labs told me, that this money is to my service. But to transfer this money to my privat accounts they want to have a horrible high fee. That means this splendigcoinhub wallet is for money laundering and fraud Labs is earning a lot of moneywith the transfer fees !!!beside their bonus fees!!! they woud get if recovery my invested money. So I can not recommend fraudLabs Pro: They are only busy in getting your money, and faudlabspro deliveres nothing beside a thank you for the money you send to them. I say its a cheating company. I can show you a "contract" and mails signed by FraudLabs Pro to show you the proof that Frudlabs Pro ist a fraud company

1 July 2021
Unprompted review
FraudLabs Pro logo

Reply from FraudLabs Pro

FraudLabs Pro is providing fraud screening service for e-commerce sites to reduce credit card chargeback. We do not provide any recovery services. We will never sign any contract or required any fee in advanced. Please make sure you are dealing with our web site https://www.fraudlabspro.com directly. If you can post the contract or any documents, we will be glad to investigate on this matter further.

Rated 1 out of 5 stars

False sense of security

Despite all the wild claims, this plug-in just scrapes a bunch of publicly available information from the transaction. It also misses some extremely simple things, like not catching if a zip code does not match the rest of the address. Also fails to properly bring in credit card transaction, such as AVS response codes.

This company also actively provides an incentive for people to leave a review here, by adding an extra rule to your account if you send them proof of a review, which is against the Trustpilot terms and conditions.

8 April 2021
Unprompted review
Rated 1 out of 5 stars

This service seems a totally useless

This service seems a totally useless. I have had an attempted transaction flagged up 3 times as fraud. We are a RIPE registered LIR so our own allocated /22. Never understand why companies use 3rd party companies like this. Now taking my custom elsewhere so the fraud-labs client has lost €245 of monthly revenue

31 March 2021
Unprompted review
Rated 5 out of 5 stars

Great fraud detection

Fraudlabs is a great way to protect your business assets and also a good way to check if orders aren't what they seem to be. They have many different kinds of validation rules that you can customize depending on how strict you want it. I really recommend this service for small businesses that do a lot of online transactions!

26 March 2021
Rated 4 out of 5 stars

We have used their free plan service…

We have used their free plan service for over 2 years.
Right now we signup as the pro plan now.
Kind of a good system.
However, We would like to have more features.
They do not take suggestions at all...
I hope they could help us more about new features

16 February 2021
Unprompted review
FraudLabs Pro logo

Reply from FraudLabs Pro

Hi Tony Cao, can you please send your questions and suggestions to support@fraudlabspro.com?

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